Dynamic Appliances

I was referred to Dynamic Appliances by LG to repair my refrigerator. When I called them to make an appointment, they told me they would not drive to Queens because the bridge toll was too expensive. All other local LG authorized repair shops have even worse ratings than Dynamic Appliances.

A couple of years ago, I moved into a brand new condo with all Frigidaire appliances, and made the smart decision to buy the extended warranty for the refrigerator only. Since the day I moved in, I have had a few problems and had a couple of different service companies come out before Dynamic. 1) it was always making a clicking sound that could get pretty loud, and it made me wonder if it meant that something else was wrong, but of course, the refrigerator was always on its best behavior when the repairman came. 2) I always felt that the ice maker/​water filter was not performing well — after a couple of weeks with a new filter, I would get only a trickle of water. This was the biggest ongoing issue, and so I went with Dynamic this time for a change. They sent a guy named Angel, who seemed very knowledgeable and said he had been doing this for years (I believed him). I explained about the water issue and he told me that I definitely needed a new filter but might also need a new water valve, so he would come back and change that out. 3) One or two nights before he was scheduled to come, I turned the freezer off to thaw out some ice buildup, and then the freezer would not turn back on. He changed out both parts, and also answered my question about the clicking (said it was pretty normal for refrigerators to make some noise), and now, for the first time, I feel like I have a brand new refrigerator. I’m pretty happy with Dynamic/​Angel but disappointed in my «brand new» Frigidaire appliance which was defective from the start.

We have used this company three times over the past 15 years or so to repair our Frigidaire washing machine. They have been responsive, prompt, successful at fixing our problems, and reasonably priced each time. We have been very satisfied with their work and plan to continue to use them in the future.

I have used Dynamic Appliance a few times over the years. They have been very average when it came to their work. My last incident with them, was installing a part that cost me $ 800.00 (including labor), that took them 3 visits to diagnose and then fix. Then right after the 90 day warranty the part (control board) breaks again and they tell me I need that same part that will cost me the same amount of money because the 90 day warranty has expired. Just sounds a little fishy to me. How can a $ 500 control board break after 90 days? Was it new or used? And this last visit when the control board went out, they had the nerve to charge me another service charge. I could have told them it was a dead board myself and save the $ 80. How unprofessional. I have always been somewhat skeptical when it came to their work and dedication to their customers. This last incident has helped me make the decision not to use them ever again. I went ahead and just bought a new oven.

These guys are one of the outsourced repair services for LG air conditioners. We gave them our address and model details, set up a date on a Thursday for the following Tuesday and left it at that.
On the day of the appointment, they were an hour late. I called up and was told they don’t do jobs under 100^th Street. Nobody told me this on the day we set up with appointment, and my address is far below 100^th Street. Additionally, 3 business days passed since we set the date, but nobody thought to check the job details to be sure if they could arrive. Just complete stupidity and a waste of my time.
I took a day out of my busy schedule to wait for them, and they were total incompetents. I find this type of repair customer service to be really outrageous.

if you are a person who likes to stay home, has saint like patience, and has all the time in the world then this is the repair service for you… their scheduling and communication is abysmal… i cannot believe the time that was wasted waiting for them to repair an appliance in my home… in spite of repeated calls to them… they still havent called back… i finally chose someone else.