Enterprise Rent-A-Car

We were VERY unhappy with our rental. As we were leaving the city, various warning lights began coming on for electronic malfunctions. And when we got out on the highway, there was a lot of rear vibration. We tried calling the office but couldn't get through. Called roadside assistance who sent us to a location in Allentown, PA to exchange the car. The person said they would have a full size car to exchange ... but they did not have any. Was sent to another location and was supposedly put into a Passat, which I was told was full size. Later, a low tire warning came on. When we stopped to fill the tire up, we realized we had been given a Jetta. No wonder it felt small. We thought we were due some compensation for the time we spent dealing with a problem car, driving out of our way to get a different one, and ending up with a lower grade car. However, repeated emails to the office were ignored

I’ve been renting from this location 2 to 3 days a week for about 6 months now. I have absolutely no complaints as far as customer service is concerned. No matter whom I get they are nothing but courteous and professional. My only complaint is that sometimes the wait time for a car can be long even with a reservation. However, this seems to be a pretty busy location and you can’t really blame the employees if a customer decides to keep a car longer than their original reserved time. But I have tried different locations and I like this one the best when it comes to the overall quality of service.

Customer Service at this location is Absolutely Outstanding! I believe Brandon was the person that took care of me. I really was impress with the way they dress, they look so professional, clean and ready to work. They are on top of their game for sure. They really take time to take care of your needs and pay attention to details. The car was very reliable drove it to DC, Va & NC with no problem. The transaction with Brandon was quick and easy with no issues and all as promised.
I will definitely use them again and recommend them to anyone I know.
Guys keep doing a Great JOB!!! :-)
Best,
Wanda

Wow! Great customer service. The staff are extremely helpful, friendly, and accommodating. I would definitely recommend this location to anyone in need of a rental. Jason and Elyse were great !!

GREAT!!! Customer Service!!! Awesome staff would recommend coming to this location!!! The guys that work here are the best!

Best location in the Bronx. Everything as promised.

Just don’t go here! Make all transactions online. If you have full coverage car insurance call the insurance company and let them know you’ll be using a rental and for how long or use the rental car insurance on one of your credit card policies don’t buy there’s. If you have to deal with them in person just refuse all extra charges I’m guessing they work off commission.
If you are going through you’re insurance for a claim and have to use them make sure you have your insurance on conference call so they can let you know what is true/​false. Same thing in person have your insurance in the line so they can help advocate/​call them out on the BS.
At this point we’re just reserving at online retail price and submitting the claim ourselves online with our insurance.
If they can’t honor the order/​car promised the can’t downsize you without bringing down/​adjusting the price. If anything they’d have to give you what you ordered or better. Shady tactics. Not sure if it’s because we’re in NY or its the holiday season but I’m very disappointed my insurance uses them. They are also the parent company to many other rental companies in the area and can’t even go through those because they direct you to enterprise.
They quoted my dad one price over the phone for a mid size car $ 35 a day. Decent price. He gets there and they don’t have ANY Midsize cars available. This is midweek mind you. They try to downsize him into a two door economy car and then let him know instead of $ 5 out of pocket cost it would be $ 15. On top of the $ 30 the insurance company is already paying. So not only is he inconvenienced because they don’t have what they promised, and won’t upgrade him, they tried to charge him for his own inconvenienced. A mid size car was $ 35 a day and now a economy car is $ 46.35 a day???
They also lied and said that his personal insurance wouldn’t cover collision and he’d have to come out of pocket for a whole bunch of stuff if the car was damaged! They wanted $ 30 for their insurance when it’s $ 9 full coverage online.
Just don’t go here!

The staff is friendly and helpful. On the increasing frequency of renting there I enjoy excellent service. I do wish cars could be available immediately upon arrival instead of waiting. The wait can be 10 minutes or 1 hour. Also, if they are open late and on Sunday that would be a big plus. All said and done I am very pleased.

I recently rented a full size car to go on a family trip. Upon walking into this establishment I was warmly greeted an acknowledged by the manager Andy. It was extremely refreshing to be greeted and acknowledged as soon as I stepped in the door. The staff is very willing to assist and answer any questions or concerns you may have. Also rentals are clean and affordable. I would also like to once again acknowledge and extend my appreciation to the manager Mr. Andy. He puts great effort into showing customer appreciation. Andy’s professionalism shows that he appreciates your patronage. My only disappointment is the wait time with getting your vehicle. I reserved my rental, however it took an hour to get the vehicle. Mr. Andy apologized and advised me he was currently short staffed. So please hire more workers and make this process a bit more timely. I give this business 2 thumbs up, but again please correct the issue with the wait time in getting us into our reserved vehicles in a more timely manner!

Now if you look at the customer service reply, they couldn’t even get the location I rented from correctly. Take some time to notice the little things and your customers would appreciate it. It will not strain my loyalty to Enterprise but hopefully some updates will be done.

My car was vandalized on Sunday so I brought it in Monday to have it fixed. Enterprise rental was onsite and my insurance had set up a reservation for a standard car for my rental, included in my coverage. I waited almost an hour for the representative to show up. The car place and my insurance reps kept apologizing for enterprise rep being late and nowhere to be found.
The rep shows up and set up my car. She had me sign papers without explaining anything except her insurance pitch. We went outside to show me the car. As I was about to drive off, she mentions that I would be responsible for the daily price difference in the car. I immediately stopped her and said what? Turns out she disregarded my standard reservation and gave me a more expensive car, not covered by my insurance. She just neglected to tell me until I was ready to drive off. I went back inside and called my insurance company and they talked to her and all of a sudden she decided to charge me the correct rate. I called her supervisor and he apologized for her deceptive tactics. This is just such poor customer service. And the car was dirty when I got inside of it. The rep had supposedly taken it to be washed that morning which is why she was missing, but there was food in backseat. Who knows what she was off doing on company time?
Today I got a voicemail from enterprise to follow up with me and close out my rental ad get my feedback on the experience. I called back after work before 6 to give my feedback. The rep who answered said she couldn’t hear me. I hung up and called right back, seconds later. No one answered and I was put on hold waiting for someone to answer, listening to their on hold music. I waited on hold for 5 minutes and then right at 6pm a recording came on the line and said the location was closed and to call back at another time, after I waited on hold.
My whole experience with Enterprise has be a disappointment. I have heard wonderful things about their leadership training and management programs, but this location is just a total fail from start to finish. I wish my insurance company partnered with a better rental car company. I will not be using them in the future.

Excellent service. My mother has been using them for a while now so I decided to give them a try. Much better than Hertz and cheaper. Good clean cars

WELL an update on Enterprise… Customers service has reach out to me twice and requested I use ref# and all detail information on rental agreement. Which it was provided and I have not heard anything since 11÷6… NOTHING AT ALL, NO CALL NOTHING… Again I am not surprise. MY RENTAL IS JUST ABOUT OVER AND I HAD TO DRIVE AROUND IN A DIRTY /​NASTY CAR DURING MY RENTAL TIME FRAME. SMH Wake up Enterprises Rent-​A-​Car your name is on the line and customers are not happy with the service.

I’ve always had great experiences renting from this location. Staff are extremely courteous.

First of all, Rebecca should not be allowed to answer calls on the office’s behalf. She is short, terse, and lacks professionalism. The rest of the staff is nice enough and always poised with a friendly approach to their clients. Another issue is the number of cars they rent versus the fleet of cars they have access to. Its either this or that or no option to choose from at all. I too, have rented and the cars were not up to par. But the staff has always been accommodating and given me resolve to any issue I present. I rent a few (3 – 5) times a years, mostly for business. It is convenient to my home location and will probably use them again. However, if I see that professionalism does not improve, I will take my business elsewhere.

I have a long history with enterprise. Only because they as ubiquitous as Starbucks.
I took a cab there when i was told it was a two hour wait time for pickup and i was less than a mile away.
I was told i couldn’t rent a car from them because i had an 250.00 bill outstanding.
The car wasn’t for me it was for my brother who was standing next to me.
I wont be paying that bill to enterprise because it is my belief they have race based practices that are intentionally directed at minorities.
I had rented a car from them which was damaged upon pickup. When i returned it the car the damage was blamed on me. I AM NOT A SUCKER. You will notice that all cars are thoroughly examined when you return them, but the existing damage is always dismissed as insignificant when you pick them up. When you return the car that’s when it is a problem.
My brother was RENTED a car with a low tire indicator that he was told to ignore but the grinding noise was never addressed. Of course because they closed shortly after we left so he could not return the car. Sunday they are closed so that three days with a defective car.
Victor, and enterprise employee marked the rental receipt indicating the the car had ¹⁄₈ tank of gas .The gas gage was clearly below ¹⁄₈ in the red area next to E. When my brother pointed this out he seemed annoyed and reluctantly changed my brothers receipt but not the companies receipt.
It should be noted that i recently paid about 20.000 dollars cash for a car from Enterprise. They had no problem taking my money and making a nice profit on the deal. i also had a trade in which was in excellent shape.
I am a business owner not an employee. i don’t look for and don’t want handouts. The issue of the 250.00 could had been resolved at the time i purchased the car from them.
Enterprise is what wrong with corporate America. They shower you with fake pleasantries. But treat you like a bum. i FOR ONE WILL NEVER DO BUSINESS WITH THEM AGAIN NOR WILL I RECOMMEND MY FRIEND.

Most of the time, renting a car is a huge hassle, but I just rented a van from them and it was a flawless experience. Everyone was very friendly and I didn’t have to spend a lot of time waiting.

I am very pleased with this location! I have traveled a lot and rented many cars in my lifetime. Some experiences can be traumatic because let’s face it. Renting a car when your young can be somewhat of a mission. I booked my reservation the night before on Hotwire. Called first thing in the morning because I needed a pick up. They said unfortunately the guy is not there but if you take a taxi we will reimburse you and credit that towards your car rental. I said ok! As soon as I walked in the guy at the front desk was with someone but he paused and welcomed me. Shook my hand and said let me finish with this customer. I waited for a bit but luckily I didn’t have to be anywhere right away. The guy was so courteous which is a pleasant change because I live in the Bronx.
I waited longer than I would ave liked but it was Saturday and he kept on reassuring me the car was getting cleaned. He took me to the floor and gave me an upgrade for free.
Overall great experience and really nice employees. Just have all your paperwork especially if you are using a debit card.