Firestone Complete Auto Care

I came in I didn’t have to wait. I was given an appointment. The shop and bathroom is clean. There is a water cooler but they should change it. The waiting room is small but ok. They will quote you as inexpensive as possible. The offer three different quality types of tire.

I had a Carco photo inspection done on 3÷19÷15 at the Firestone at 3540 Boston Road in the Bronx. The technician sent the photos to the wrong insurance company as there were multiple errors on the receipt (e.g. Wrong insurance company, wrong color of the car). When I called about it, the staff was extremely unapologetic about the error. On top of that, I came into drop off the car to have it redone on 5÷14÷15 and the person in charge, Chris, opened up the store at 7:10am (when the store is supposed to open at 7am). He was unprofessional and lackadaisical about my concerns with the previous photo inspection. When I called at 11:30am for an update, he answered the phone and when I requested to talk to a supervisor, he responded in an extremely rude tone. I was never updated about the status of my vehicle and when I went to pick up the car, no information was given… not even an apology from them for having not taken care of my car properly the first time. I will be sure to never go to Firestone again and I will also let everyone I know to never go to that Firestone location especially.

If I could give this godforsaken place less than one star I would do it in a heartbeat. I’ve never felt so de-​feminized in my entire life.
First off, let me start off that I’ve been through enough car trouble already to write a book so when I see a scam mechanic I know exactly what the hell I’m dealing with.
I recently leased a Fiat 500 Pop and noticed a few bubbles on my Firestone tire. NOW WHY ANYONE WOULD STILL USE FIRESTONE TIRES AFTER THEIR CRAP QUALITY AND SERVICE IS BEYOND ME but whatever I love my Fiat.
No one in my area had Firestone tires and I finally (after driving all day with the fear of my tire blowing out and killing me and surrounding people), found a Firestone place relatively close to me, so I drove there.
WORST MISTAKE. Upon calling, the guy I spoke to on the phone was a complete sarcastic snob who said «yeah you might not want to drive that, if you get here by 6 we can accommodate you» I went because I depend on driving my car for my two jobs and school 7 days a week and I really needed to get it figured out as fast as I can. I checked my tires numerous times on my way there (I would get out and look to make sure the bubble wasn’t getting bigger), and even when I got there I checked ALL my tires and my drivers left tire was the one with issue (I will post pics below).
They take my car at 6:15pm and it was done in a matter of minutes (very fishy to me considering I’ve changed tires before, it’s not that quickly done). I pay $ 140 for a new tire and I finally think my troubles are over until I go outside CHECK ALL MY TIRES AGAIN BEFORE LEAVING and now my DRIVER BACK LEFT HAD THE SAME BUBBLES THE FRONT ONE DID!
When I told the mechanic who only seemed to give a crap because I went back inside to ask a question regarding now bubbles being on my back tire (he was watching my reactions from behind the window prior to me going outside), he comes outside and goes «Oh it’s a little bubble, you could drive on it for two to three months or you can hit something and it blows… oh by the way where’s your center cap?» In all my anger, I had just noticed they took my center cap WHICH WAS THERE WHEN I CHECKED BECAUSE IT HAS «500» IN THE CENTER I WOULD HAVE NOTICED.
He pretended to look for it when I know DAMN well these people switched my tires and charged me for a new one. I WILL BE CONTACTING THE BETTER BUSINESS BUREAU AND I WILL NOT STOP UNTIL I GET ANSWERS!!! YOU GUYS ARE CROOKS AND LIARS. It’s disgusting how mechanics still think it’s okay to take advantage of a female who tries to settle car trouble on their own. I WILL CONTINUE POSTING NEGATIVE REVIEWS ABOUT MY SERVICE AND I WILL MAKE SURE THIS PLACE GOES OUT OF BUSINESS!

These guys totally rock!!!
One Saturday afternoon, I was on my way to see my mom and as I’m driving, my car stalled on me. I pulled over to the side and had Geico call a towing company. Long story short, I was towed to this Firestone. I got there about an 1hr before closing, thus I had to wait for my car to be serviced on the next business day. That Monday, they called me and gave me the bad news. The timing belt had popped in the engine. I asked if the timing belt could be replaced and of course, it couldn’t. Chris, was really nice and explained to me that the cost for that option. The car was a 1995 Honda Odyssey and had aloooottttt of miles on it. It wasn’t worth it. He gave me some other options to consider and helped me once I came to terms that my car needed to go out to pasture. These guys are amazing and Lloyd is now my new mechanic… Thanks guys for all of your help…

Went on a very busy late Saturday afternoon and it took quite a while to get my car in for an oil change. That said, I might have given them 5 stars if I had gone at a different time and they weren’t so busy. They were incredibly courteous and took care of me without trying to sell me any unneeded extras like they do at jiffy lube. I will be using them for all of my regular oil changes and I suspect my 4 star rating has a chance of going up to 5.

This is the only auto body shop I will take my car to. They are pleasant, affordable, quick and explanatory!

Was told it would be two hours to put in a new alternator. They did it in 45 minutes. We were towed there at 3AM. THEY ROCK!

I have been using Hector and his staff to service my vehicle and perform reapirs for the past few months and am very happy with the way they work. Their prices are always upfront and never exceed the initial estimates, they do not do or suggest unnecessary work, and they work well with my extended warranty. Everyone that I have come in contact with at their store is very friendly and polite. When you show up, they greet you by first name and ask you about past services/​products you have purchase from them! Awesome customer service.

I took my very noisy car here to be looked at before driving across the country and I was thrilled at the care it was given! I was shocked when Chris had me come with him to test drive the car — he is an expert at diagnosing sounds and he immediately knew what the problem was. Unfortunately it was an expensive fix — new bearings and all — but it’s like driving a new car! Everyone at Firestone was very helpful and I really appreciated that Chris took the time to explain all the fixes — even showing pictures — and was willing to give great advice.

Went to CR’s to find the best rated battery. Called up a bunch of places to see who had it in stock. They said they had it and their price was the best. So I drive over to their shop and pick up the battery. I confirm with the guy there that the battery I called about is in fact the battery he is selling me and he tells me yes. I pay for the battery and see that the model number of the battery is slightly off… but the guy tells me it is the same thing. I carry battery to my car and then using my phone google the model number of the battery they sold me… totally different battery than I asked for and not the one CR rated well. I walk back into the place confront the guy with this information and demand a refund. I get a refund and leave. THIS WAS A HUGE WASTE OF TIME! I would not go back.

I cannot praise this place enough. Five stars doesn’t even cover how awesome this place was when we needed it the most.
On a routine drive from Manhattan to Boston, our car’s «check engine» light came on and it immediately began to overheat on the highway in the Bronx. Having no clue where we were, not being at all familiar with the Bronx, we got off at the next exit, for Gun Hill Rd.
After getting coolant at Auto Zone and filling up the radiator’s reservoir, we started off and immediately overheated again. So we pulled into Firestone to see if they could take a look. The technician who would ordinarily handle a check engine light issue was out, but the guy on duty said he’d come out and have a look.
Long story short, he saved the day. He got the radiator back in working order and filled with coolant and within a half-​hour we were on our way to Boston. And we arrived safe and sound.
The guy didn’t have to help us, but he did. He saved our car, our weekend, and my job.