PostNet

As a premium customer, I regret signing up for their custom mailbox service. The first day when I signed up, I was treated very nicely with the staff. They explained to me all of the benefits of having your packages delivered to your custom box at their store, instead of seeing UPS slips and USPS cards about missed deliveries. Nice convenience, but apparently if your item is considered «oversized» by their unwelcoming staff, they will call you and threaten to bill you $ 5 a day! I was never told the exact dimensions of oversized, but apparently this particular PostNet runs on unwritten rules. I already paid my $ 200 for the yearly membership, and they want to charge me an extra $ 5 a day? No thanks, I will not be renewing my service with a business that has the rudest staff on the planet! I truly was expecting more from this place.

I don’t even know how many stars to give this place because I am torn. When I walked in the guy that helped me right away was very friendly, personable and helpful. I went in here to print some documents from the Internet as well as from my flash drive and get a few documents copied. As I was printing some documents from the computer that he suggested I use he walked away. I’m not sure where he went but I was having trouble with printing something from on line so I looked around for someone to help for a good 2 minutes. Finally I asked the girl who was in there for help. I asked where I could print from my flash drive and she rudely replied «right there that same computer you were using» So I said «OK where is the hard drive to plug it in, I’m sorry but I’ve never been in here» so she huffs over and points to somewhere behind the monitor saying «it’s right here» so i replied thank you and I printed my document. I was hoping the other guy came back by this point but he hadn’t. It was time for me to pay for my services and the same girl had to service me, so she grabs my documents from the printer. I asked her «are the copies the same prices as the pages that I printed?’ She says «no our prices IS on the wall back there» I didn’t even look at the wall. I wanted to say «bitch it’s not IS on the wall. Instead I gave her attitude back (which I don’t normally do I usually kill them with kindness, but to hell with that she was very rude) I said «well the other guy made a few copies and I printed a few pages» so she says «well which ones are copies and which ones did you print» so i showed her and she continued to ring me up. She took my payment and never said thank you or anything. My feelings are if you don’t want to be at work then don’t go to work. Or perhaps PostNet needs to train their employees to have better Customer Service skills. It’s not nice to be rude to your patrons. I guess I’ll give it three stars for the convenience of their service and at least the first guy who helped me was very nice.