Sprint Store

This is by far one of the worse Nightmare-​Sprint stores I have ever come across. From the lack of professionalism to the unethical business practices.
I returned a phone at this store location as per the recommendations of a phone representative back in December 2014. The phone I was returning was an iPhone 6 which was meant to be an upgrade to my iPhone 5c because of a cracked screen. After using the iPhone 6 for a few days, I found that it was much bigger than i had expected and for my small hands it proved to be an inconvenience (which might actually be an odd reason for returning a phone) but, I am big on interfaces and things of that nature and I didn’t feel the iPhone 6 suited my style at the time.
When I returned the phone, I was supposedly «taken care of «by the store manager. After a few questions and some «click-​clacks» on his keyboard he stated that the phone could be returned and I was within the 14 day period so I would be fine. He collected my phone — while his associates stood around carrying on about «how ridiculous I was for wanting to return the phone». He then gave my phone to one of them who went to the back to supposedly stash it somewhere. When the associate came back, the manager then said that I had nothing to worry about and that all I had to do now was turn my old phone on and continue using that phone until I decide on if I would like to renew my contract. I left the store that day without a confirmation that the phone was returned, biggest mistake of my life.
It wasn’t until recently while checking my free credit report online that I noticed a collections agency on my account, I called sprint immediately because, I couldn’t make sense of the charge. It turns out that they never received the phone I returned and not a single notification from the store was on the account to suggest that I returned the phone. And I was being charged (without any statements in the mail from Sprint) because, Sprint had assumed the phone was never returned.
The oddest thing of all is that I had cancelled my account after that encounter in the store and since my contract was over, I didn’t want to renew another one with sprint. I wanted to go somewhere cheaper with reliable customer service and store representatives.
If you are buying, browsing or returning anything to sprint STAY FAR AWAY FROM THIS STORE!!! Or you too will be facing the nightmare I am facing right now, all because, I went there to return my phone.

If I can give zero stars I would. I’m thoroughly disappointed and disgusted with two things: On a 85 degree day there was no AIR CONDTIONING: By the display of the lack of customer service provided by the employees. The one consultant who did provide exemplary and stellar customer service was Jennifer and Elona (The tall African American young woman with glasses) she methodically assisted myself and my friend with all the help we needed. There were customers walking in and these 3 employees were ALL on their personal devices scrolling the Internet and INSTAGRAM. I’m highly disappointed because of how new this particular location is. I would expect the customer service to be superb. I don’t think I will be returning to this location for any assistance with my phones. This will also be posted on Facebook.