Vision World Optical

This place is horrible. Like the first review, I was told my insurance didn’t cover a lot that I later found out were covered. Within an hour of me placing my order was when I found out they charged me so much more than what I needed to be paying for. I went back and tried to cancel my order and they told me no refunds and no exchanges. Told me they would give me store credit. What was I going to do with store credit to a place I never wanted to come back to? Manager did not care to help. And yes like in review 2, there was An amazing Jennifer who makes you feel like she’s really there to help you. She does her job very well to not tell you the actual costs of things and what your insurance covers and makes it seem like everything is a deal. When in reality, it’s not. When I picked up my order, it was a less than warming welcome. The optometrist was extremely nice and helpful. That’s the only nice thing I can say.

I wish I could give this place a negative star!
I would not recommend this place to anyone. Stay far away! We had a terrible experience.
We went here because they participate in our vision plan. We walked in a couple of Saturdays ago to get glasses for our 2 daughters. We wanted the glasses with nothing extra only with what the plan covered. Of course they did the old upsell where they try to get you to get things like shatterproof coating and other things. When we insisted we didn’t want it she said we had to sign and she just flips over the invoice and has us sign a blank page. So we go to pick up the glasses today on a Saturday. The kids get their glasses. We notice the place empty and ask if my husband and I can be seen by the optometrist so we can get glasses as well. The girl then tells me that they don’t see patients with our plan on Saturdays, that we’d have to be seen during the week 9−5pm and 5 is the latest! (This place is open 10 – 7 weekdays btw) I tell her I can’t come I’m working. I walk out disgusted I’m thinking «What I’ve never heard of such a thing. We were just discriminated against!»
We decide to visit Davis Vision down the street, and come to find out that some of the things they said weren’t included are actually covered by our plan! So it would seem, besides horrible customer service, that they’re charging people for covered services!

I was quite apprehensive, after the single and terrifying review written. I’m usually not one to write reviews but my experience merited one. Despite my skepticism, I had already scheduled an appointment and since they took my insurance and I work in the area. I decided to bite the bullet and go through with appointment. Especially since I vowed to not go back to Metro Optics, their receptionist as well as salespeople lack any customer service skills. Upon arrival to Vision World, I was greeted very warmly and with a smile by Jennifer a salesperson there. Whom proceeded to get me set up to see the Doctor. Also providing me with information about what my insurance covered and answered my questions in a professional manner. After about a 15 minute wait for the doctor, I was examined. The exam was thorough and the Doctor was pleasant. Furthermore, upon finishing my exam the doctor explained to me I needed glasses for both distance and reading and he recommended a no line bifocal. Which I was reluctant to accept but nonetheless I knew was inevitable. Since I wore glasses for driving already and had been experiencing some difficulty or blurriness for near. In addition, the Doctor handed me back to Jennifer. Whom reassured me she would take care of me. Being new to the whole bifocal deal, I didn’t want to look and feel older than I am. Jennifer took the time to explain to me about their generic, premium, as well as digital lens. I felt very at ease with her definition, input and knowledge of the lenses. She kept it simple and to the point. I even felt like I learned a thing or two. She proceeded to help choose a frame that I was comfortable and was quite pleased with the way it looked on me. Which is an achievement in itself since I never been quite the eyeglass person. I also splurged and added the transition lens which makes the lens go from light to dark. Which she recommended and gave me a quick demonstration on how they worked. Since she had it in her glasses. It made the glasses look like shades. I chose a Prada frame which is shaped like a sunglasses and made with the heavier plastic look that’s very popular now. Their selection of frames was perfect and I’m looking forward to picking up my glasses. Overall my experience from start to finish was great. Class act place and staff !!