Bill’s Power Center Inc

My family has purchased all of our Honda & other power equipment here for decades, my most resent experience with service was atrocious. The counter person was rude when I dropped it off, the mechanic never pulled the panels off my machine before giving me a 3 – 400 $ estimate for extras it was not in for. Went to pick it up and was told I was rude to the mechanic when in fact he failed to call me back for 2weeks.
Just a complete failure from the moment I walked in to speaking to the owner as I picked up a non-​repaired unit 28 days later! When he said «we’ve been in business 65 years» I knew he didn’t care about my experience either. Save yourself his arrogance and go to Neu’s Hardware, I’ve always been treated kindly by them.

Be careful, they will mislead you about the total cost of repairs and charge you huge amounts for what you can get cheaper at other shops. Then, when you question it, they tell you it is your fault for not understanding their policy («If you can’t understand, I can’t help you»)

I would give them fewer stars if I could! We took our lawn mower here to be tuned up every year and one time took it to be looked at for an estimate to be fixed. We told them NOT to fix it until we approved the amount of the repairs. We went back to get the estimate and found they did the repairs already. We would never have spent over $ 400.00 on a 15 year old lawn mower. After arguing, they agreed to lower the bill to about $ 300.00. After about a month of using it, it failed again. We went back to talk to them and they would do NOTHING to help us. We will NEVER buy anything there again!

They just gave me this attitude that I wasn’t supposed to be in there. I don’t know… I just felt very unwelcome by the staff.
I don’t appreciate that.
Plus they are way overpriced for what they are. 70 dollars an hour to do things most people can do in their garages with minimal tools? Hmmm…

Very disappointing. I took my old lawn mower there to get the oil, air filter and spark plug changed. I also wanted the blade sharpened. They said it would be about 3 weeks and required a $ 35.00 deposit (non-​refundable). Fine.
Three weeks later I got a call from them, informing me of all the other things that were also wrong with it. Now, I did call them within that 3 weeks and had them add a couple of other items to the estimate. However, in addition to what I had added, they said the carb was bad and it needed a blower cover (not sure of the teminology — it is where the grass comes out). They said they «could not let it go without the cover» due to safety reasons (insurance liability). To make a long story short, the cost of fixing it there would be more than buying a new one (lower-​end, Home Depot type).
So, after three weeks and $ 35.00 spent, I picked it back up with nothing having been done to it.
What are my issues?
1. I understand why they couldn’t let it go without the blower cover. We live in a sue-​happy culture. However, they didn’t bother to tell me that when I dropped it off. It was a «surprise.»
2. As far as the carb problem is concerned, when I took it home and put some gas in the tank, it started right up. In other words, the carb was fine, it just needed gas. Why they couldn’t figure that out themselves is a big question mark.
3. All I wanted in the first place was the oil, air filter and spark plug changed and the blade sharpened. Simple and straight forward. They decided to make it a hair-​ball of a mess.
Advice:
1. Don’t take an old item there to be fixed. They have a very elitest attitute toward older equipment, even openly referring to it as «junk.»
2. Go to Craigslist (like I did) and find a local guy who can fix it out of his garage. It cost me $ 50.00 and two days to accomplish the same thing.