CVS

I wish I could split up my rating with the store versus the pharmacy, but I’ll cover that in the review. The store has gotten somewhat better in its layout in recent years, but seems to have trouble with keeping the appropriate amount of inventory. Seems like the shelves are bare, and bare for long periods of time on certain products. Either that, or they aren’t ordering the appropriate amount for demand. Product example: Biotene toothpaste. In my three times visiting in two weeks, nothing was replenished. Not one Biotene product. I’ll have to check other CVS locations nearby to see if they have similar stocking problems. This is just one example. There are frequent sellouts of many other products. The staff has gotten a bit friendlier than they used to be. I think they got rid of the crabby woman who used to check people out at the front.
The pharmacy, however, does have a good set of quality, knowledgeable, and friendly people working there who are willing to help you out. I rarely have any issues with inventory on prescriptions (as opposed to when I pick up RXs for my grandmother at Osco — where it’s super cheap, but they don’t always have the full stock or availability of the prescriptions she uses). I’m sticking with Osco for the price that she can afford, but it can be cumbersome when her prescription has to be picked up in two visits. Sometimes the lines can be a little long here, but that’s at any pharmacy at a popular time. As I said, I probably won’t go anywhere else to fill my RXs (like a Costco, Osco or a Wal-​Mart). It’s just to easy for me to step into this CVS.
I do frequent this place quite a bit, and the coupons and discounts they offer are one of the main reasons why. It is convenient, and if I“m going there for a prescription, I do end up spending some big bucks on other products — assuming they have them. All in all, I like this location and its convenient parking lot better than the one on Ogden (also in Brookfield).

Well kept, clean, organized, and from my experience with employees great! Always leave the place satisfied and what I need. Never had a problem with anything or anyone.

As far as CVS’ go, this is a lot nicer than the other site in Brookfield– much larger. But WHY must all CVS’ I go to have dingy grey carpet? It really makes the place feel dirty, in my opinion, and I only go here because my insurance requires it for the pharmacy!
Pharmacy staff was a little rushed, but basically friendly. They did offer to answer any questions I had and wished me a nice day. I’ll be back for my medications only.

My review is specifically for the Minute Clinic. The CVS is fine, same as any other drug store. I’ve been to this Minute Clinic a few times and its faster and easier than going to the doctor when you’re sick. Ear infection, strep throat, etc. The nurse practitioners are very helpful, personable, and professional. And you can get the rx filled right there. My only complaint is the wait times can be long, which results in me spending a bunch of money on stuff at CVS on things I didn’t really need.

I’ve really only dealt with the CVS Pharmacy, so that section of the store is what this review is based on.
Just recently I had my prescription refilled. However, the company that makes my pills had just changed the pill I was taking to a chewable tablet. The doctor’s office called me to let me know this change took place. I thought nothing of it, and assumed that this new pill would be ready for me at the CVS. However, instead of refilling the prescription like I assumed they would, the person at the doctor’s office decided to not refill my prescription.
Of course I was pissed.
So I sort of ranted to the two pharmacy technicians, saying that I didn’t know they wouldn’t’ve refilled the prescription for me, and that I assumed when they told me about the prescription change, they would’ve assumed I would want the new prescription refilled. Both technicians listened to me, and were very understanding. The one technician said he’d give the doctor’s office a call in the morning to get them to refill the prescription (it was Sunday when I went in, and the office was closed).
The next morning, I received a call from the doctor’s office confirming my prescription change. I was pleasantly surprised, especially because they called me fifteen minutes after they opened! The nurse said the CVS pharmacy technician was on the other line with her when I confirmed that I wanted my prescription refilled. Yay! He kept his word! Within ten minutes of speaking with the nurse, CVS called me to ask when I wanted to pick up my prescription. Talk about efficiency!
I absolutely love CVS, even before this incident, I’ve always received great customer service from the pharmacy department.

The other reviews are right on the money. HORRIBLE customer service. Pretty much all of the people that work here are miserable and take it out on everyone customer in their line. I thought a few times about complaining about the lack of customer service but then I thought «What good would that do?» clearly the manager has some serious issues as well or he/​she would not be hiring a bunch of lousy employees. AND I am giving them the benefit of the doubt just because I do not know their story; maybe their lives really do stink, that’s why their so miserable. Regardless, I only continue to come here because it is so close to home.

Having been a regular customer of this store for years, I am amazed at the potshots taken at it here. The experiences of these people are foreign to mine. I’ve always found the place friendly and efficient and have no complaints whatever. I think these people need mood elevators.

Pharmacy staff is great. Maybe they could give lessons to the rest of the staff, who are having a really disappointing life and want to take it out on you, personally. Yes, YOU.

the people that work here are not friendly… and no matter what, I always end up waiting in line.

Horrible horrible customer service, the old woman behind the cashiers station is such a nasty person, also they lock the doors 5 minutes before closing time.

My husband and I came to this Minute Clinic here after I had been deathly ill with the flu or a sinus infection or something nasty. We saw online that the nurse takes lunch from 1 – 1:30 so we got there around 2 and signed in.
We sat outside the room for a bit and the lady comes out around 2:15 and says rudely «I’m going to lunch, so you’ll have to wait». My husband explains that online it says they take a lunch from 1 – 1:30. Again she says «Well, I haven’t had a chance to take a break so you’ll have to wait.» If wasn’t the fact that we had to wait — I mean i know that they have to take a break sometime, it was the way she spoke to us and how she handled the situation. She acted like she was pissed at us for being there while she was trying to take a break.
So sorry to ruin your break.
We were about to leave after this encounter, but I was feeling like my sinuses were going to explode and I wanted some relief. She comes back and takes care of us but I won’t be back. What happened to sympathy in healthcare?

Almost every time I go here you wait in line for about 20 minutes. There are a few cashiers that are mentally impaired (blue fingernails) and just yap to every customer and fail to do their simple job. They are idiots. If you go after 5, watch out b/​c it gets worse. If it was not so close, I would never go back…