F & F Tire World

I’ll preface this with the reason I went here: emissions testing. No one wants to do it, on either side, but it has to be done.
I emailed this location to find out when they did emissions testing and received word that it was 12 – 5 on weekdays. Cool, see you Thursday.
I walk in at about 1:35 today and say I am here for emissions testing. This was the Co versation:
«We’re not doing that right now.»
«No?»
“Nope, the guy isn’t here.”
«He isn’t here? I emailed a couple of days ago to see when you did it.»
«He’s not here.»
«Will he be back later?»
«He’s out to lunch so he’ll be back in an hour.»
«Okay, I guess I’ll come back.»
Nothing in the way of customer service. No, hey sorry he missed you he just stepped out but if you come back we would be happy to help. Nothing. Either just a really bad day or an a-​hole.
There’s another F&F Tire World 5 minutes away on Bluemound. Go there, they were nice and helped me immediately.

Troy and the guys go out of their way to help. Been a loyal customer for years for everything from brakes, tires, oil changes, and pretty much everything. When it comes to this kind of work Trust is most important to me then price. I Never worry with Troy and the crew!!!

Troy and the guys went the extra mile and I’m now a happy customer. I bought 4 michelins and took my first highway speed drive to southern IL. At all speeds my truck shook and shuttered. I took it to the local Honda dealer and they said all the tires were bad… out of round and wobbled. I called Troy immediately and he took care of ordering 4 new tires. When I returned to WI, Troy replaced all my tires and took care of the painful warranty process. My truck now rides smooth as silk. Great service and solution to my problem. Thanks guys!

I bought 4 tires and the warranty for the tires with free rotation — I had trouble with one of the tires losing air after about 3000 miles and took it back and they charged me $ 35 to replace the tire despite the fact it was covered by the warranty. what a rip off — why charge me $ 100 for a tire warranty then rip me off when I actually have an issue. I spent over a $ 1000 for four top quality tires and have never been happy with the tires or F&F’s service. They also stole my scissor jack when I had my tires rotated and then claimed it was never there — bull

I came to this F&F due to a blown out tire that my brother experienced on the highway on the way to Miller Park for a game. I was able to call them, give them the information on the type of car and tire, and they told me right away whether they had the tire in stock. They did. We were also able to make an immediate appointment. When we got there, the problem was actually a busted strut spring that had torn open the tire, and we needed a whole new strut suspension in the front axel of the car. This, while not cheap, was immediate, as they were able to get the part from nearby and the whole thing — new struts and new tire — was done in a total of 2 hours.
I was surprised by the number of women who worked the counter, which was nice for me because usually I feel a bit patronized by men who run automotive-​related facilities. They even let me use their internet on their front desk computer to send a cancellation email to someone I was supposed to meet later.
The lobby had water cooler, vending, a big screen TV with extensive channels of TWC on it, and comfortable couches. The bathroom was clean as well. Overall, a good experience. Everyone was friendly and the whole thing went very smoothly.