Memories

Excellent photography and service x 2!
We had our wedding done by this photographer and were very happy with the quality of the work. The special effects pictures are very nicely done. Some are in B&W and others have select items in color. There was not a family member, guest, or part of the event that was missed.
One of the best things is having the ability to do whatever we want to do with the pictures. I was able to go on a web site and create a special memory book. There was no pressure at all to buy a minimum order or an album. This is a great feature.
The x 2 comes in that we made a gift of this photographer and her services to our son and his wife for their wedding.
I highly recommend this photographer!

In our search to find a photographer for our wedding, we came across this company. While I was impressed by their prices and the presentation, I was quickly turned off by their customer service.
We were sent out a contract to read without a deadline as to when it was to be returned. As I was going out of town, I set it aside to be handled upon my return. When I came back from my trip abroad, I had four voice mails over the course of a week asking me about the status of the contract. I was only out of town for a week.
Then, I checked my email to find a message from the photographer with CAPS used throughout the entire email explaining her annoyance that I have not returned her calls. I find it unprofessional when someone types an email with a style similar to a 14 year old.
In addition, the photographer asked us if we were not getting back to her or if (this is a direct quote from the email):
«date is cancelled or the really sad news that we have saved this date for you and lost out on another job and you have decided to use an unexperienced camera.»
First, the use of another company would be worse than our wedding being called off? Who says that to potential customers that they are still trying to sign a contract with? Second, just because we are not going with them does not mean we are incapable of finding someone just as competent. It is as if she is remarking that we too are incompetent. I would also like to add that not only is the above sentence poorly structured but the work «unexperienced» is not found in the dictionary.
I am happy to say we will NOT be signing a contract with them. I hope they like my use of the CAPS. Oh, and PS, they have won an award from the Knot, which is how they pull you in. Do not be fooled by the award on the wall.