Xperience Fitness of Brookfield

This location is getting dirtier by the minute. They can’t keep the cleaning crew on staff let alone to do the job that they are supposed to be doing.

I joined experience fitness about 3 weeks ago and I have had nothing but greatness. I have come all hours of the day– mornings and nights. I have never felt that I could not get my best workout in and completed in a timely fashion. I workout for about two hours. I weigh train as well as do cardio. There has never been a time that I couldn’t get on what I am looking for. I enjoy the vast number of cardio equipment that I can choose from. In the weight room they have about 3 of every machine so there never seems to be a back up like at the YMCA. I would recommend this place to anyone. I love it and glad I joined.

I’ve been here for a year and am very satisfied. Access is good/​easy in and out parking. Staff is always nice. Plenty of cardio equipment and weight machines. I’m a treadmill user and always plenty on hand. I really like all the flat screen TVs and variety of channels to choose from. I will be a member again in 2016.

I’ve recently joined, so this is my preliminary review. It’s a lot bigger inside than it looks — there never seems to be a wait for a treadmill/​elliptical/​bike. Classes look filled, but I haven’t taken one yet. You need to bring your own lock of you want to keep your stuff in a locker.
The people were helpful when I signed up — I have an appointment to meet with a trainer for their complimentary jump start, I had to reschedule it once and it was really easy to do so.
I’m looking forward to using their cardio cinema room — they show a movie and have bikes and ellipticals in there for you to use. Not sure about the wait for those machines, they might fill up as that room is smaller.
It’s not as fancy as a place like the WAC but it’s also a lot cheaper than the WAC. Bring your own towel and lock if needed.

Don’t join this club! I’ve been a member for 4 months and have never see anyone cleaning. They said they are 24 hrs, read the fine print, only Monday thur Thursday. Closed at 8pm on a Saturday, unreal. The staff is rude or just ignores you.

It was at 1:45pm, I walked into the gym I saw these two new guys that just got hired who were standing at the counter looked tired and sleepy, one of them was yawning. They didn’t look enthuse or excited to be there. They looked at me and didn’t say a word. What kind of customer service is that?!

I love this place… Always clean, great people and it’s huge!!! Also has a pool and the childcare is great as long as they don’t lose Jon!

Excellent gym for training. It offers a wide variety of classes at a very low price. You pay only $ 19.99 for a premium membership that include s gym, free classes, and swimming pool.

Club is fine. Hours for kids club is not that great. Need later times on Saturdays and Sundays at least a few hours. Billing is HORRIBLE. Needs to be fixed. Finally got it fixed for my account after many complaints. When you check in at the kids club they tell you that your account is past due but it wasnt… billing issues. Regardless why are they doing collections? In front of other members. Not ok. Thought of leaving due it it but they have a kids club. I am stuck.

Be Warned: This club has terrible customer service. I have been a member since a year and a half ago. This last May I went there with my girlfriend for her to try it out on a promo weekend. They have spammed her cellphone with text messages and phone calls since then. We have both asked them to remove her off their contact list. After trying to reach the manager for an hour when I kept being told he would call me back in 5 minutes, I spoke with the general manager Matt Geary, who said he removed her contact off their list as I was speaking to him on the phone, only to have them call her phone the exact next week 3 different times. As we were speaking he said something like only he had the power to remove people off their contact list, which I found odd. Why wouldn’t you have an established protocol in place to just remove people off your call list if they answer the phone and tell you they don’t want to be on the list. Why should a customer be forced to spend hours arguing with this business just to get removed from their spam list, and its not just as simple as just blocking them if you use a prepaid phone.
In August my credit card number was stolen and so my automatic monthly payment got screwed up. I updated my billing information at the club, only to have them inform me that they have a billing service which will be charging me a late fee. Their fee was 20 $ for being 1 day late. The staff at the club did not offer to intervene or talk with the billing agent. After talking with their billers the fee was waive in half. I decided to pay and then they were going to charge an additional 3 $ to take the billing info over the phone. This place says its 10 $ a month, but they will nickel and dime you with an additional annual fee, «membership transfer fee», cancellation fee, these ridiculous «late» fees because of quirks their billers have and everything else. I just sent in written notice that I am discontinuing my membership (needs to be 30 days in advance). I addressed it to their general manager Matt Geary, but I will follow up on my notice in person because I bet they will mess up my the paperwork on their end and try to keep charging me. the low cost of the dues is not worth the wasted hours you will spend trying to get service if you ever have any issue at all.
Finally, I have heard that this place has about 20,000 member dues a month. This is because its cheap and they can oversell memberships because only so many people will be in the building at any one time. @10 $ a month this place is making money hand over fist. They have all inexperienced and young staff that I bet they aren’t even paying that well because they are always trying to sell you something on commission or steal their coworkers commission. They have no excuse for poor customer service. This place is a profit-​mill at its finest taking advantage of people who don’t have a lot of money to spend for a gym and thus can least afford it.
In regards to the Xperience Fitness representatives comment, it might hold more weight if he had a better command of basic grammar. I had a good experience calling the corporate office in Appleton to get the local location to stop spamming me, but my opinion of the local Brookfield location still stands. Don’t be too cheap with your gym, you will pay for it in the end.

I love this gym. You really get your money’s worth with the $ 10, $ 20 a month memberships.
I originally signed up for the basic membership, but after a few months, I took advantage of a free upgrade to their premium package. Boy, am I glad that I did! The classes are great and I love having the option of tanning if needed (wedding season!). I frequently take their cycling, Zumba, yoga, total body fitness, body pump, and turbo kick classes.
Their cardio and weight machines are well maintained and accessible most of the time. Of course, there are peak times where the gym is crowded, but you’ll find that at any gym past 5PM and during the New Years resolution month. Parking can be difficult during these times, but less than a three minute walk by all means.
All in all, this is worth your time and money. No complaints here.

They originally had wifi available while working out. They have recently removed all wireless access. Also don’t send an email to xfcares, because you will not get a response! Basic service that is expected in a gym (even $ 20/​mo)

Great gym, horrible customer service.
I love the gym itself. It’s very clean and offers a lot of amenities for a very reasonable price. The locker rooms are underwhelming and you’ll need to bring your own lock, not a big deal but a little inconvenient. The free weight section is small but you won’t have to wait to long if you schedule your workout during off hours.
My biggest problem with Xperience is HOW they bill your account. I knew I was going to be unable to make it to the gym for two months and decided to cancel my membership. The person I called on their end said I was all taken care of and I believed them. 3 months later I see a $ 161.xx charge on my account from Xperience. The charge was for a few months membership, an annual fee, and late fees.
I learned the person I talked to hadn’t followed proper procedure and my account was never cancelled.
Now, after spending the last 2 days on the phone, I learned that Xperience doesn’t handle their own billing, they have a third party for that. SO when you get a charge like this there’s almost nothing you can do. Xperience can’t refund your fees because they don’t handle their own finances, and the third party can’t refund you any money because Xperience employees charge your bank or card at the actual location, so they have zero accessibility to your card to make a refund. They can however credit your account at Xperience so you can get your late fees applied to another month of membership, which is super helpful.
Long story short, if Xperience ever decides to charge you any fees, prepare to just bend over and take it.

Before writing this review, it is important to understand this is based on two factors: You get what you pay for and I am a young adult. If I could give Xperience Fitness Brookfield a 3.5, I would.
I used to go to the Rite-​Hite YMCA in Brown Deer where I paid $ 56 a month just for your basic classes and equipment. I switched to Xperience Fitness because for $ 20 a month I could use their ample amount of cardio machines (you’ll never have to wait for another machine again!), weights (both free and machines) and your basic classes; cycling, Body Pump, Insanity, etc. They offer Zumba, but I don’t take that class. The locker rooms are great; clean and useful. Each locker room has bathroom stalls, showers, sauna, etc. There is even a pool. The instructors for the classes are the best I have ever had and I had been a member of the Y for over 10 years. Basically, all you could want for only $ 20 a month.
But you do get what you pay for. There are complaints that it is too crowded, no one refills the paper towels, the staff isn’t super friendly or timely, and there aren’t enough daily options for classes. Again, you pay a whopping $ 20 a month. This isn’t the Wisconsin Athletic Club. Also, I made mention of my age because I think it is relevant. The gym is mostly occupied with people around a certain age bracket. It is not kid-​friendly nor does it have a lot of amenities for the elderly.
However, the staff is more proactive about the complaints than people give them credit for. When the music complaint started, they changed up the music genres and played it quieter. I see them taking more initiative with cleaning and helping customers. Overall, I think this place is a good choice if you are used to going to a gym. That $ 20 per month just makes my wallet feel so good.

I have nothing but good to say ! My PT is awesome… she challenges me. If your looking for a PT, ask for Courtney. There are 2 of them… you want the Courtney who went to UW Madison.

For $ 20 a month, it’s not bad for a «globo gym». It certainly is better than comparable fitness centers like Anytime Fitness and Snap Fitness.
This is a gym geared for cardio, obviously. The weight room is okay for free weights; my only problem is that the equipment does not accommodate the sheer volume of weightlifters. Three flat benches (BP), two squat racks (one is a piece) and NO power cage. Better be prepared to wait to do squats.
If you lift, most of the bros at this gym are straight-​shooters and willing to give a spot. Even the huge fellas on gear are nice.
The facilities are nice; I’ve never done classes, but I’ve used the saltwater pool, steam room and dabbled with the tanning beds (u mirin?). I mean, for $ 20, you pay for what you get. It’s not the WAC, it’s not Gold’s, but it’s not supposed to be.

For what you pay it’s a decent deal. Unlimited tanning & classes along with use of all facilities for $ 20 is a steal.
HOWEVER, the staff aren’t helpful at all and aren’t overly friendly either. Example: 2 weeks ago there were about 18 of us waiting for a Saturday morning class to start. We were lined up outside of the room waiting, and waiting, and waiting. I went up to the front desk to ask if class had been canceled — no one knew anything and the only response I got was, «well if she’s not here by now I’d assume it’s canceled» and then 10 minutes later someone came over and finally said, «I don’t know what to tell you guys, I can’t teach the class and the instructors aren’t even our employees so there’s nothing I can do about it.» Talk about horrible customer service!
I was really turned off by THAT experience.
It also sucks that there’s no towel service because I often forget mine (still trying to get used to going to a gym that doesn’t have towels).
Overall, I like it there though.

I’m not entirely sure how to rate this place yet. I’ve only been to the gym once, as my friend gave me a free, three-​day pass. I went on day one with my friend to attend a Zumba class, but I was told that I would not be able to attend the Zumba class unless I signed up then and there for a gym membership. I did so, but with the understanding that I would have three days to cancel my enrollment.
The gym itself seems okay (but packed full of people, and hard to find parking), and the Zumba class ended up being fun; however, the next day, the gym called me four times within a few hours to get my bank account information from me so they could complete my enrollment and get a down payment. They’re extremely pushy and annoying, and all they seem to care about is getting money. I haven’t fully decided one way or another yet rather I want to commit to this gym; however, them stalker calling me for banking information may be the deciding factor in me canceling my membership.

Clean facility. Plenty of equipment. I have never had to wait for a machine.
The front staff is helpful and friendly. The group classes are the best I’ve attended; and I have been apart of a few clubs over the years. The Zumba class kept you engaged and was a lot of fun. Never thought I would put fun and working out in the same sentence. Plus the next day I actually felt it. Can’t wait to try out the other classes.

I agree with Lauren that this place only sees its clientele as dollar signs. I was rushed through the sign up process, and given little option in what was taking place. I tolerated this due to the fact that the facility was clean and it seemed like it had a lot of equipment. I was briefly told something about a free appointment with a personal trainer while signing up and agreed to make an appointment. It sounded like a part of the sign up process for new members. I did pay a decent amount to sign up, and will pay $ 20/​month to continue after all, I figured it was just another perk to buying the premium service. ayne I could ask questions about specific machines, or be shown what targets what areas for a well rounded workout.
I went twice at about 11pm the next two days without incident and was quite enjoying my first gym expirience. Then I went to my appointment and met the personal trainer, who was also apparently a manager. I find this hard to believe considering his lack of not just customer service, but also common decency. He used my body fat percentage to try and pressure my fiancé and I into buying an extremely expensive training package. Then when we politely declined, he resorted to personally attacking me and my weight, and then went on to tell me that the whole situation was my fault for not understanding the goal of the appointment in the first place. He also said that HE felt personally attacked and went on and on about how he knows best because he has a degree. I find using a persons size as leverage to criticize, demean, and extort money out of its customers a very poor business practice. And as far as I know this is not taught at any school or workplace. From what I gather my expirience was not the only one, and if they keep these employees (ahem, managers) it won’t be the last.