Boston Institute For Psychotherapy

I stopped trying to work with billing and emailed the director who found in less than 24 hours that the person in billing had made a mistake. Vindicated! I let the Director know about all the horrible emails I’d gotten from the guy in the billing department. I was told his behavior was unacceptable and he was temporary and would be gone Friday. I understand why this guy is temp, he’s rude and can’t do his job right.

I heard about this place through a friend and thought I would give them a try. Had some issues going on at work and wanted to talk to somebody about them. The first time I called to make an appointment they said that there was currently a waiting list and would give me a call back when a space opened up. They did not call me back. Several weeks later I called and eventually got an appointment. When I went to my appointment, I arrived at the address on time.
When I walked into the building, there was no waiting room, or even a receptionist to greet me. Instead, the provider who had my cell phone, called me and said that she would be on the ground floor. After spending 15 minutes of trying to find the room in frustration, I eventually found it. I was greeted by an older woman in her fifties or sixties. She looked as if she had seen many, many patients that day. Throughout the appointment she seemed utterly disinterested in what I was saying. Made no effort to make a rapport or even a connection. After the appointment, I said goodbye. I did not make a second appointment.
Bottom line– terrible experience and poor service. I was even more upset after the go around I had gone through trying to make an appointment, as they came highly recommend in the first place.
I would not recommend them to anybody.

This place is a tremendous resource. Because it functions, in part, as a training organization for new therapists, there are highly qualified (and, in several cases, world-​famous) trainers as well as intelligent, talented trainees. Best of all, all insurances are accepted, including Medicaid or MassHealth.
The «BIP,» as it’s informally known is very much devoted to group psychotherapy. If you haven’t tried this form of therapy, you should; it’s often much more powerful than individual therapy.
But that does not mean the individual therapy is regarded any less. In my experience, the therapists at the BIP are the crème de la crème – intelligent, resourceful, warm, empathic – and best of all, they have senses of humor. Often seasoned therapists come here to get continuing education training. For example, I see a Ph.D. psychotherapist who is a professor at a Boston social work training school who needed to get additional Ph.D. hours. I got a seasoned academic for the price of a trainee! And it was all covered by my Medicaid. There is not even a co-​pay.
Plus, I’m hard to treat. I have a mood disorder and a personality disorder, and, unlike with some independent therapists in the Boston area, no therapist has shied away from me because of my diagnoses.
The BIP also offers psychopharmacology. I can’t speak to that as I have an outside psychopharmacologist. But for group psychotherapy, Annie Weiss, Scott Rutan, Joel Krieg, and Ken Jaeger are wonderful. And the individual therapists are of very high quality across the board.
I’m sorry the previous poster had such a negative experience. I, too, had an issue with the administration of the BIP about four years ago; I spoke up and it got dealt with with efficacy and discretion. There’s really something beneficial about having a whole clinic of therapists, rather than just seeing one who is an island unto her– or himself.
Again, this is a tremendous resource and it’s one of the things that keeps me in the Boston area!