Dye Robert A ,MD

I have been a patient of Dr. Dye’s for over 25 years and my Aunt has been one for longer than that. We were so disheartened to learn that he was going on temporary leave as he is an amazing, knowledgeable, extremely thorough, compassionate and caring doctor! We were thrilled when we received phone calls advising that he was back and immediately scheduled our annual appointments. The care that my Aunt and I have received over the years has been phenomenal as Dr. Dye is always on top of everything! I moved out of MA 16 years ago and would never dream of changing doctors, even if the drive to his office is a bit longer now, it’s well worth it — we’re talking about my health and knowing that I’m receiving the best care is a relief and very comforting. These doctors take the time to explain things clearly and answer any questions you have. You never feel rushed or that you’re a bother. Not only is Dr. Dye, Dr. Ashley and Ed back — they’re in a new office down the street from his old one (across from the Holiday Inn). It doesn’t get any better!

Dr. Dye has been my doctor for 40 years. I went elsewhere the past year while he was on sabatical and I came back; I feel like 10 years has been added to my life. If you want a doctor who goes in depth regarding your conditions, Dr. Dye is the man.

So I selected Dr. Robert Dye as my husband’s and my PCP since it was close to work/​home and it was within the network. My other requirements when selecting a PCP were that he/​she had to be board certified Internal Medicine. So Dr. Dye fulfilled these criteria.
I called at the beginning of August to schedule establishment visits. The first available they had for both of us to come in (yes, I had to make sure I went with my husband because he hates going to the doctor) was at the beginning of September, a month later.
The day before the appointment, the office called to say that Dr. Dye had to reschedule so they rescheduled it for the week following. The day before that supposed appointment, they called my husband to reschedule. We re-​arranged our schedule and agreed to be seen the following Monday.
The office staff is small and seem over-​worked. We weren’t greeted by a receptionist, but given paperwork to fill out by the medical assistant. We waited for about forty-​five minutes from our appointment time, and finally were seen. Dr. Dye and his associate (Dr. Ashley although I am sure I am spelling her name wrong) were very thorough about our concerns/​questions, and we got along very well after I disclosed that I was a physician myself.
Overall, they appear competent and friendly (but how much of that is because I’m a fellow physician?). The wait time left a lot to be desired (both for the appointment and on the day of the appointment). We will see how they do with follow-​up care and lab results… but since my husband and I are relatively healthy, I don’t plan on making any PCP changes at this time.

I had randomly chosen him because he was near my apartment. I called to get an appointment because I had a cough for about a week that was exacerbating my asthma. They didnt have anyappointments for another 3 weeks but said they could fit me in the next day. The next day they called to cancel and reschedule the next day. When I went later, they had me waiting in the waiting room for an HOUR AND A HALF!!! Then they put me in a room with people’s medical records on chairs and all over the room that I killed time reading (I’m sure they violated HIPPA/​patient confidentiality there!!) When I told them that I thought it was an unreasonable time to wait they said that they didnt have to treat me, and if I didnt like it I could leave and go to the ER and wait there if I wanted to. That doesnt seem like good patient care to me. I dont want a doctor who’s response to a patients concern about what kind of care they are receiving to be «Keep your mouth shut. If you dont like it, go wait at BMC’s ER for 8 hours.» My father and brother are doctors and they said that they would never say that, that’s bad patient care and poor professional demeanor. I will never go back or return for follow up care. I think I would prefer and wait in Newton-​Wellesley ER, atleast theyre nice and caring there.
So I am looking for another PCP. Anyone have a good suggestion? :)