Fitzgerald Restoration

It’s safe to say that Derrick bit off more than Fitzgerald Restoration Services could chew with the job he did on our building. While I appreciate his energy in getting us to sign the proposal and pick up a check, he did little much after that. He was difficult to reach and seemed a bit bothered by inquiries. The most we ever heard from him was when it was time to collect money. By the way, I strongly suggest that you check their math before just writing a check. I’m not sure what program they’re using for accounting but it was often inaccurate.
Along with the brickwork on the building, Fitzgerald proposed to do additional work i.e., replace four doors. When they called us asking for the measurements, well, that was a sign. I am not a general contractor. I am paying you for services you proposed to provide, get over here and measure the doors yourself. Then, I had to drive out to the door store to select the doors and pay for the doors. Derrick never once went to the store to take care of this job. And, then lo and behold, when his crew went to install the doors, they were not the right doors. Nevertheless, they still installed them and the final product is hideous! We are hiring real contractors who know what they are doing to come back and do the job right (at our expense). Derrick did nothing to remedy this part of the job and that speaks volumes!
You get to a point in dealing with a company that you just want them gone. This is how I felt with Derrick Fitzgerald and Fitzgerald Restoration Services. They stole money from us with that door job and it makes me sick. I don’t believe in «slamming» a company unless it’s properly due and we got screwed on this job by Fitzgerald. I do NOT recommend using them.

Fantastic experience with Fitzgerald Restoration and in particular Derrick, the owner. The work done on my stairs by the stonemason was excellent. My grandfather was a professional stonemason so I had high expectations and Fitzgerald Restoration exceeded what I hoped for. Even after the horrible winter we just had, the stairs look as good today as the day they were done. Very, very happy with the entire experience!

Were great when they did the job. Had a 1.5 year warranty. Finished job in October.
Five months later bricks started heaving. I contacted them in March and they never returned any of my phone calls or emails for months. Finally, I sent a certified letter and the salesman called me saying they would come by and fix it. As the months went by they kept saying they would come and never did. Called the office and talked to secretary who said Derrick would call but he never did. Was lied to multiple times. Had to call the Attorney General to finally get them come by to fix it at the end of June. Four months. It wasn’t a hard fix, but it seems they don’t care about their customers enough to keep them satisfied. Owner Derrick was very unprofessional and unpleasant. Too bad they acted this way as they lost any business from me in the future; as well I will never give them a referral.