Big Red Bullet

Hi — to all future riders, please note. I rode Big Red Bullet from NYC to ITHACA last Friday night and the bus was decades old and way below standard service. They promise you a «premium» ride but then trick you into riding less than what you get now with Greyhound and/​or regular bus lines. The bus they sent did not have any of the promised features from the website — no working Internet, no plugs at each seat, no cup holders, no wide seats, no trays, no arm rests, the bathroom was a little funky etc etc — I was sold a false bill of goods as were many others. People on the bus were upset. I called the company Saturday and then again Tuesday and still have not gotten the courtesy of a single email or call back — I was just told «the mangers are still dealing with the issue» — this is now almost a week later and this obviously means I am not the only one complaining. Please take this into consideration when buying your ticket with this company and know they do not stand behind their product, they do not care too tightly about their customer base, and it is a shame — because their company sounded promising. Thank you and pass on the word. These guys sadly can’t be held to their own.