K-9 Koncepts

Great training — no frills for sure — no bs. Honest to goodness training — we were having issues with aggression with our shepherd pup and now we get compliments on how well trained and behaved he is when out. I don’t know that he will ever be the warm fuZZY family dog that like we’ve had in the past but at least I feel we have control over him. And he’s a cuddle bug with us– just not others! Thanks James and bill!

First of all, this groomer/​training facility is NOT IN BROOKLYN, but outside the Dundalk area in Edgemere.
I used Groupons for grooming services for two of my rescue dogs. This was their first grooming session and I was anxious about it. I was a bit disappointed that I never had a face to face with either of the groomers who worked on the pups (dropped one at a time off on different days) either before or after grooming, but I did receive a call from one groomer just prior to her starting to work on the pup on the first day. We discussed what I wanted in terms of length, etc, and I informed her that since this was the first grooming, she was free to do what needed to be done to make him look handsome. She delivered in spades! The next day’s session for the other pup was a bit challenging since this pup is more willful and not so cooperative. Even though there was a bit of a struggle on the dog’s part to elude any attempt at being groomed, he also was returned to me in gorgeous shape.
Neither had any nicks or cuts, even though both were closely shorn. The tail were all trimmed nicely, even the dew claws. A bandana was tied on the first pups neck, but I think that due to the issues with the second pup, they didn’t want to stress him out to tie one on him. No issue for me, I completely understood.
The front office gals stated that even though the second pup didn’t do so well, they are willing to work with him again. So I’ve decided to get both of them bathed on a regular basis to get them used to the process.
I would recommend this service to other dog owners. Only thing that wasn’t clear to me was the cost of the grooming since a total wasn’t quoted to me; as a matter of fact one gal didn’t know how to process the Groupons, but I assume that was worked out internally. Everything was covered and then some, with the value of the Groupons I guess.

So this was my second time taking my fur baby here… the 1^st Rachel did an great job. This time… NOT SO MUCH. I dropped my west highland terrier off and when she called me back to get him. I picked up a Chinese Crested… OMG SHE BUTCHERED HIM… you can actually see sore on his neck. When I called her to complain and express my concerns about his skin being damaged by the harsh elements. she said PUT A SWEATER ON HIM!!! A FUCKING SWEATER… UM…EXCUSE ME… BUT HE’S A DOG!!! He was born with a sweater (FUR).SIGH!!!BUT WHAT REALLY torn my nerves up… SHE DIDNT SAY OH I’M SORRY… THE NEXT ONE IS ON THE HOUSE… NOR DID SHE OFFER A DISCOUNT. WHICH is unfortunate… because I tend to be a loyal long time customer… but since her customer service was so nonchalant… Me and my NEW FOUND Chinese Crested… will NOT be returning once he turns back in a west highland terrier!

Terrible in every way. I was really looking forward to the experience and training with my dog. If you are as well, I would consider finding another establishment. Maybe they’ll take some things that I say and be professionals aka learn from it.
I read the reviews, before going, to know what I was getting myself into. I didn’t care about the filthiness. I was prepared for that.
We were seeking protective training for our dog. Not necessarily to the level that they train some.
I walked in (at previous location, but I was there during the transition, so have had «privilege» of being to both) …walked in, obviously the new person. Everyone definitely knew each other and carried on with their conversations. My husband had been in fairly close contact with Bill, and they knew I was coming.
I stood, restraining my dog, for a good 10 – 15 minutes, and at some point, I started to wonder when I was going to receive any sort of instruction of what to do. Keep in mind, this was my 1^st time, and this was PROTECTIVE training. If you don’t know exactly what that is, look it up so you can understand the level of seriousness that this should be taken, especially to those who run an establishment offering this particular service. There wasn’t a lot of room for the amount of dogs and people in there. It became a concern for my safety, as well as my dog’s.
That 10 – 15 minutes (that’s not an exaggeration, and that can be a long time to restrain a dog who weighs nearly as much as you — not that I can’t control my dog, bc I obviously can — but…) …that was too long not to be approached BY THE PERSON STANDING ALMOST IMMEDIATELY NEXT TO ME, CONVERSING, LAUGHING, in a circle of people. That approach most certainly should have been IMMEDIATE.
The 1^st day was to get a feel, for whether or not she (the dog) «had it in her,» they said. My dog showed no motivation or interest toward the activities designed to get her going. Every other dog was going wild. Chatted later with the trainer and Kiki (the woman who chose to stand in her group of buddies, rather than greet a customer — also didn’t give any introduction as to her name or how she was affiliated with the business), the trainer played his part in saying, «I think I can get you what you want.» Although, they literally showed quite the opposite. I wasn’t ready for commitment. I wasn’t convinced, and it wasn’t my decision to make alone. I was told to come back when my husband could come.
We came back together, a few days later. Once again, they knew we were coming and what time. No one to greet us, give us instruction, or tell us what was going on. We put our dog in the kennel, as I had done the day before, and walked out to where we could see others standing. Kiki was once again standing with some buddies, in front of us, turned and looked at us, and turned back around. No smile, no wave, no hello, no instruction, and no explanation as to what was going on. No one said a word to us, and we stood and watched other people’s dogs for a good 30 mins+. Our dog was considered a «puppy,» and it was now time for the puppies. We didn’t understand what in the world was going on, and someone shouted, «Shouldn’t they get their dog?» Kiki looked at us, and with a very unprofessional attitude, tone, and demeanor, said, «No, not until they pay! You all can’t participate until you’ve signed up for the class and you’ve paid.» And we were totally understanding.
Well then we met Bill. I can’t remember if he introduced himself or if we just knew it was him, but he was pleasant enough. We chatted with him a little about why we were seeking this training, etc. He asked where our dog was, and said, «Go get her. She should be doing this stuff, to see.»
One again, no response, reaction, or interest from our dog. None. We even talked with Bill after the activity was over, and he literally told us that our breed of dog just didn’t have it in their heritage to be protective dogs. He didn’t know exactly what kind of dog she was when he released that info to us.
Then came business. Over the phone, Bill told my husband $ 2500 for protective training. Now it was $ 3000. We said ok, let’s just start with the discipline component and see where that goes. $ 1000.
He met with another new customer immediately after us, while still in the trailer, and gave her a puppy class AND obedience class for $ 800. Yeah.
Went to 1 class, about 15 dogs on all different obedience levels, got NO individualized attention for a 1^st-​timer.
Family issues arose, and we had to relocate. We reached out to them to explore refund options, and they acted so very unprofessional (surprise!). We did not get a fair amount of $ back, and getting that amount wasn’t even easy. Our mistake to sign up after so many red flags, but they just kept coming. So glad to be done dealing with them. Not good people.

So happy I know take my dobe to k9 koncepts. No bs, just solutions. Bill and company should be proud of what they do for with no answers. I was ecstatic to hear my dog was a amazing dog. I work in the pet food business and never have I saw such a dedicated trainer. Thanks Bill.

Koncepts is a top-​notch training facility. Sure, it’s tucked back in with a repo yard, but don’t let the location fool you. Trainers here use praise and correction as needed, which results in balanced, well-​behaved dogs. In addition to basic obedience training, classes such as advanced obedience and Schutzhund/​protection are offered.
The trainers (Kiki, James, Gail, and Bill) are always willing to help, and there is no set «time limit» on training; e.g. you’re not «locked into» a 12-​week course. Dogs and handlers are allowed to progress at their own pace, which is not the case from what I’ve seen with training at the big-​box stores such as Petco/​Petsmart.
When I go out with my two German Shepherds, I constantly get comments on how well-​behaved and calm they are. I have to thank Koncepts for showing me the way to raise a trained, balanced, and happy dog!

I have 3 German shepherd and I love all 3 but I decide to take my last one to K9 Koncepts, what a difference in the dog understanding of command.
Bill Kiki and all the team are very friendly and willing to help in any situation .
Thanks

We were referred to K-​9 Koncepts from my brother and his in-​laws who in total have 3 German Shepherds. I spoke to the owner (Bill) over the phone before I went and explained that I had unknowingly adopted a shepherd with issues. Bill was very straightforward about his commitment in making the dog livable. After sitting down with him I was struck by his honesty, knowledge and genuine care for the dogs.
Here is the reason I wanted to write this review. Most importantly, my wife and I are thoroughly satisfied with the level of training that we have received thus far in the first 5 weeks. We feel they really KNOW and UNDERSTAND dog behavior and how our interactions with them can screw them up. Second (and probably more important) the place is not in the best location and the facility just is what it is supposed to be. A place to train dogs. It ain’t pretty. Honestly I could care less. If you are a snob like me you need to listen to what Bill and the staff say and overlook the facility. Just follow their directions because its just as much you being trained as your dog. You will end up with a well trained best friend who you can take almost anywhere.