A To Z Appliance Parts and Supplies

Joe helped me trouble shoot a washing machine problem that I was sure I had figured out. My diagnosis was a failed start capacitor and after speaking to Joe and going back to confirm my findings (by actually using a meter to check continuity) it turned out to be a lid switch. They saved me from buying the wrong part by providing the kind of customer service you don’t encounter much anymore.
From their website: «…It’s a family business based on honesty and helping people repair their own appliances…»
They aren’t kidding!
These guys are the real deal!

My oven crapped out on me Friday evening. It was pretty clear diagnosis of the igniter being shot.
A quick search for local appliance part vendors connected me to A to Z.
MAN, WHAT A FIND!
The place is an oasis of parts in a world that otherwise urges us to replace entire appliances. Vinnie’s wealth of knowledge and eagerness to explain the problem and the repair process is golden, free education. Take it while you can!
I highly recommend the shop if you’re looking at repair. My experience was only positive. Will definitely return next time something gives out.

Great place! Vinnie will take the time to answer any of your questions and help you diagnose and fix the problem yourself all without making you feel obligated to buy something should you decide not to proceed. Highly recommended.

I’m not one to write a lot of Unilocal reviews, but I have to compliment the incredible service I received, not once, but twice, from A to Z.
I’m not a handyman at all, so when my oven broke, my first thought was to call a service center. I got some ridiculous quote of $ 180 just to have someone come out and LOOK at it. So I found A to Z from Google and gave them a call.
Vinnie (the owner, I assume) answered the phone, and very directly asked me what was wrong with the oven. He was all-​business, which at first rubbed me the wrong way, but I quickly realized he was a very busy guy with customers in his store. He diagnosed the problem over the phone, in between customers walking into the store. He’d say «Ok, now try that and call me back in 5 minutes.» I’d call him back, and he’d give me something else to test out. In a matter of minutes, Vinnie convinced me I could fix this myself.
Once we identified the problem (bad oven ignitor), I drove down and purchased the new part. While there, I got a quick less in «Ovens 101.» It was a lesson I would have gotten had my business man father actually been handy. As Vinnie would say «You can’t be good at everything. I just happen to be good at fixing things.» Fixing that oven gave me a great sense of accomplishment, not to mention saved me a few hundred bucks.
Then six months later, my refrigerator stopped working. My friends told me to buy a new one, seeing it was 14 years old. I decided to call A to Z again. I got the same exact experience. Instead of spending $ 1,000 on a new fridge, I fixed it for $ 71 — the price of a new relay. And by the way, I had no idea what a «relay» was before I called them.
A to Z is hands down the best customer service I’ve ever received from a small business owner. And it doesn’t stop with Vinnie. His employees take great pride in helping their customers.
As cheesy as this sounds, they didn’t just help me fix my oven and refrigerator. They gave me the confidence to fix something myself. That’s saying a lot, coming from a guy who could only change a lightbulb.

Vinny and his staff are great. They have saved me from buying a new dryer at least three times. They are a wealth of information and very patiently talk to you over the phone to help you diagnose the problem I have called them 5 times for washer and dryer issues and they diagnosed the issue correctly 5 out 5 times. The part prices are very reasonable and if you have a problem when you get back home you can call them back and they will walk you through the process to install the part. They are truly life savers and have saved me hundreds of dollars in repairs.

My refrigerator crapped out. I called around like a mad man trying to get some troubleshoot advice. Every place I called wanted $ 200 bucks to send a mechanic over. I finally found A to Z and spoke to Vinny. He helped me troubleshoot over the phone and tried to figure out which part I needed. We narrowed it down to the compressor relay ($ 30). If it wasn’t for Vinny, I would have shelled out hundos for no reason. Thank you A to Z!

I had a leaky stovetop burner and A to Z had the original part I needed for this 40 year old stove: didn’t have to take a chance on an online replacement part that might not have worked. They wholesale to repair shops all over the city so have every part imaginable. Vinnie and crew are very helpful and will answer repair questions– this place is all about the customer service. I’d go back there for future repair needs.

Great and friendly staff. Been there twice for washer parts and both times have been very helpful. Even suggesting the simpler and cheaper part first and telling me to call if there are any problems.

The moment you walk into A to Z Appliance Parts and Supplies you will be greeted by one of the friendly staff, Vinnie, Joe or Kevin. They are extremely helpful and not pushy at all. They all know there stuff about repairs of all/​any kind. It is great to see that there is still family run businesses out there that want to help there customers.
If you have a problem with any household appliance you need to go here or even call them and talk about what is not workings in your home. These are the best guys in town to get information or help regarding any appliance repair.

The repairman came and gave an estimate of my washer problem, needed a new pump. It took a bunch of phone calls and 3 postponed dates to finally get the part and people back. 2 came for the install. When they arrived the estimate guy (they never gave me a name, not friendly types) was gruff and remarked on how come there were all these workers at the same time as he in my apartment, like it was going to be hard to work or something: I had a major emergency ceiling repair and 3 guys there. There was some insulation in front of my bathroom, the door had been removed so it was easier for him to work. They pulled out my machine from the closet and started to work on it. They did not ASK ME for anything to cover the floor nor did they bring anything. At one point I was in another place in the building and I hear a crash: whats that? The repair guy, instead of asking me to move the stuff in front of the door, or asking my guys or moving it himself pulls out the washer far and BREAKS an antique lamp I had on the floor. I was pretty upset, it was a difficult to find piece. He did NOT EVEN APOLOGIZE. I am not saying it was totally his fault but he was a jerk about it. And they left a big MESS in my bathroom! pulled the washer screeching across the tiles. It would have been much better if they had brought or asked for cardboard. But no.
Personally for me, Professionals don’t work like that: what I mean is,
sloppy, dirty. And Professionals clean up the mess after they leave. Even my most basic handyman has done that.
Also, when I had Mr Gruff for the estimate I told him the door had a problem and i wanted that fixed please also: like they are making a house call, fix ALL the problems ! hello? He did not do that at all. They fixed the pump and it seems to work fine. But I will not be hiring these again. He would not even look me in the eye. Not a pleasant experience.

If you’re looking for a big appliance service company with fancy trucks, then this isn’t it. Instead, this is a small business that will take the time to diagnose the problem and figure out the best solution.
When my refrigerator broke and the «big guys» failed to show up for a scheduled appointment, I called A to Z. They came out within 24 hours and diagnosed a broken compressor. Ordering a new compressor, they were back within a week to install it. A month later, all is working fine.
They’re not necessarily specialists on a particular brand (unlike the Maytag man, for example), so you should be prepared to engage with them on the problem and work with them to find a solution. But they’ll bring the tools and the fix-​it know-​how.
Be prepared to pay ~ $ 200 for the first housecall, which will then be applied to the total cost of the repair.