Acapulco Car Service

This car service will never be honest with you! They could be 20 minutes away from where you are & they will always say 2 or 5 minutes. Just say…, ok but we need 20 minutes or so! This makes them completely unreliable. If you call back the dispatcher will just keep saying ok 1 minute 1 minute. Like asshole I’m running late & because you said 2 minutes I waited, didn’t call another cab & now I’m VERY late. I hate that they lie & try to use them as little as possible.

Rude manner less bullies. I dare not sit in their taxis as their etiquette towards other drivers on the street is enough to leave me dumbfounded, be it women children or elders.

And so they opened up a cab spot on 40^th and 5^th. I said «hey let’s try it». They had a cab ready in 2 minutes… Who flat out refused to take me to the city. What kind of drivers do they have that won’t take a fare? Then driver number 2 didn’t know the price and proceeded to overcharge me. The base, while they didn’t agree with his price, also overcharged me. I needed to get to my destination as quickly as possible so I took it. They’re also overcrowding 40^th st now with their double parking. In an area that is gentrifying, you would think people would try and learn the English language but the driver has been here for over 12 years and still hasn’t bothered. It seems all the car services in the area are the same. Bell is just as bad.

They come so fast and they drive fast plus the dispatcher is very polite and he says when exactly the car is coming

I call these guys all the time and the one good thing is that they are always prompt and have enough cars but their customer service sucks.
I called Acapulco Car Service at 6pm for a car, which came a couple minutes later. Going to Ave X and Nostrand Ave, despite me requesting to have him take the Belt Pkwy, he ignored me and proceeded to go up to 8^th Ave, turn right onto 44^th St and go down towards Ocean Pkwy. He ignored me because he was talking to a woman in Spanish on his phone. Around E12th St and Ave N, he was rear-​ended by another car. My driver got out, snapped a couple pictures on his phone of the damage-​the other car’s hood was a little bent. I was quite rattled and shook up. As of now, I am not in pain nor do I seem to have injury, but the whole incident definitely rattled my back a little. He was on the phone a couple more times and he also didn’t have a visible TLC license. Worst was, he expected me to pay after this ordeal — I had to be the one to say «you know, I’m not paying for this, right?» which made me really uncomfortable. Afterwards I called the company to let them know as I suspected he didn’t make them aware of the accident and they weren’t too interested — I guess it happens all the time? All I know is if I have any lasting pain from this, I’m calling a lawyer.

#21 Hes such a nice guy ! i left an item in the car didnt realize till a week later and he was nice enough to give it back ! i always call him since than and havent called any other cab driver. ;D seriously i like acapulco car service

Cheap. Always call them first.

All car services in Brooklyn are pretty much the same (the great thing about Brooklyn car services are, they are as cheap as cabs, always in abundance within a few blocks of each other even, and are just faster and more fluid than stiff Manhattan services. The culture is different because in Brooklyn, there’s not a huge abundance of yellow cabs in most areas so people rely on car services to move and shake like cabs do in Manhattan, not be stuffy or rich like in the city).
In particular, I have used this one, and will continue to use it, for the following reason.
I was on my way home from a drinking session at the Spotted Pig with my good friend Scott and I fell asleep AGAIN on the D train. The problem with this is I have to transfer from the D, so going back sucks just a little more than if I fell asleep on the N train or R. I got off at 50^th Street (along New utrecht) after waiting for a bit for a D to come back the other way. I figured, hey I’ve never been around here, might as well soak it up at 2 in the morning. I was looking for a car service knowing there had to be one on the main strips. I walked over to 10^th (just a block and a half away) and found a lone Acapulco car sitting by an exit to the medical center. What good fortune. He took me straight down to 5^th for 6 bucks which given the hole I was in being that I ordered takeout from Sunset Bagel but because of the delays it had been 45 minutes since I ordered, it was fine.
Anytime I fall asleep and miss my stop along the D or maybe N (if it’s close), I’m taking these guys.