Aladdin Plumbing & Heating

The employees that represent this company have zero respect for woman! The drivers like to harass woman, try to take pictures or videos of them while they are in the truck. These drivers are suppose to be on the clock, they are driving the company vehicle, yet acting like they never seen a woman drinking a cup of a coffee early in the morning with sweatpants on. I had an altercation with a driver today while speaking to a neighbor, he had zero respect for me or her, I called business to complain but they acted as if it was nothing. I guess they could careless what their employees do while driving the streets of Park Slope. But guess what… there actions make your company look bad, because if you can control grown men, then what else can’t you control? I also wonder if this employee would like someone to do that to their mother/​sister/​daughter. I’m absolutely discussed! Maybe the owner should hold a sexual harassment meeting… maybe educate this man on how not to act!

They advertise as a Brooklyn plumber but with a Queens office? Nevertheless I called them on a Monday when the pilot light on my boiler would not stay lit. They said they could not come until Wednesday. That doesn’t help with winter weather with elderly in the house.

Called them up to clear up my clogged sink and to repair the pipes in the kitchen. Punctuality was there, they have great employees, told me everything that I wanted and gave me such good discount.
The guys that came into my place where also great. They have the tools, they are very prepared.
One thing though, they don’t do much cleaning after the repairs or the things they fix.
Nevertheless, they delivered a great service and I am satisfied.

I’ve been using Aladdin for the past 7 years. I own a brownstone in Ft. Greene, BKLYN. These guys are top notch. Always professional and they do it right. They’re punctual and have a good understanding of historical brownstones/​houses. They are my go to plumbers. Also, they are very accountable for their work. Very detailed oriented and are always helpful in making cost effective suggestions.

I called them to fix a leaky shower. First, the guy asked me all sorts of pointless questions (probably to gauge how much BS he could tell me) and then refused to give me an estimate (he shouted «ARE YOU SERIOUS???» when I asked for one). When I called the office to complain, they said that’s the way they do business.
So long, Aladdin. I am not calling you again

Second floor bedroom ceiling was leaking. They came day after I called them and took pictures. I paid $ 81.66 for an estimate that never came. It’s been almost a month. Suffice it to say, I found someone else.

The quality of plumbers they send varies greatly.
We had someone come to fix our toilet. The very next time we used it, it did not work. We had another appointment which we would have cancelled after that last poor work, but because they told us to wait until Monday, we kept it. He came and really didn’t have much to tell us except he hopes it works now (I had plunged it repeatedly until it worked) and then do the other work of the original appointment. They then charged us the whole darned fee again. Yes, that is what it says in the fine print, but it is pretty sleazy considering they 1-​did not fix it properly the first time, and 2-​did not send someone over the course of 3 days of our having a non-​functioning toilet.

I called to get a quote for installing radiant floor heating a week ago. The receptionist told me they’re too busy to take on renovation projects right now. I thought that’d be it and went and called other plumbers.
Today I got a call back from the owner, and we discussed at length about my project (even though we both know they won’t be contracted to do it). He gave me sound advice and a wealth of valuable information. Very classy! I wish I could hire them for the job!

This review has nothing to do with the quality of the work, simply the lack of customer service offered by the company.
I had a conversation with the booking agent about the need to replace a shutoff valve. No further questions surrounding the type of shutoff valve were asked by the booking agent. That could have potentially solved the whole problem, as I knew exactly what type of valves were needed.
When the plumber showed up at my door, he took a look at two different types of shutoff valves in my apartment, and found he did not have the proper parts to replace them and told me he would have to run to the plumbing supply store. At $ 170 an hour I had him verify that I would not be charged for his run to the plumbing supply store to which he promptly called up the main office.
They insisted that i pay for the run to the supply store, so I told them they had two options:
1) To leave without billing me and I’ll find someone else
2) To not charge me for the time it takes the plumber to go to the supply store
They chose option 1. Now I just need to make sure I don’t receive any bills in the mail where they would charge me for wasting 10 minutes of my time while they figured out that they were unprepared for the job.

Called for emergency service, they haven’t called back after 6 hours (I called them again after 2 hours). Now I’m stuck looking for other plumbers. I guess you shouldn’t waste your time with Aladdin.

Did not have a positive experience with this company. Called them to fix leaky bathroom sink faucets which they said sounded like an hour or so job (@ $ 170/​hour) so I chose them over another recommended plumber who was $ 200/​for the whole job. Boy was that a mistake! The plumber they sent ended up hammering through my dry wall to fix what he said was a drainage issue (I was astonished to find him in the bathroom doing this after thinking he was just fixing pipes!). Appeared as though he created a larger situation than was needed and after almost 6 (!!) hours, he was finally done repairing the mess he had made and also fixing the thing I originally called about, which was just a matter of replacing a little piece in the faucet! Cost me over $ 1000!!!
I mistakenly tried them again for another job a few months later– my shower faucets seemed to be leaking. The same plumber returned and fixed this problem, but created a new problem where the shower would turn on when the middle faucet was set to bath only. This was only happening with the «hot» faucet, which was the one he was working on. I called Aladdin to explain the situation and they sent the SAME plumber back, who COMPLETELY DENIED responsibility in creating the new problem, and the company had the gall to charge me for the visit! The plumber’s supervisor «Mocha» was arguing with me over the phone that sometimes new problems come from fixing things and it can’t be helped and it wasn’t her plumber’s fault. Obviously it was– I had not turned on the shower/​bath since he was there and when I did, there was an obvious new problem. She tried to charge me for an hour of work! I explained how she could not charge me an hourly rate for her plumber to fix a problem he created, and she bargained down to $ 50 and said that’s what she would charge me plus the parts. All this time, I’m standing next to the plumber on his phone to his boss and he’s just saying, «I have nothing to do with the cost side of things, I did not touch the inner tube that would create this problem, etc etc,» completely denying any agency for the situation. Absolutely unprofessional and ridiculous. Will never use again.

They’ve come 5 times for us. The first 3 visits were to fix the same leaky pipe. It should have been a no-​brainer but the plumber (the same guy all three times) kept doing non-​fixes and only found the actual source of the leak on the third try. We complained to the management and they didn’t charge us the «per visit» charge the third time.
We tried them again for a different job and the same plumber once again billed us for a non-​fix. We had them come out the 5^th time to correctly assess the problem. This time we got a different plumber and — eureka! — he found the broken drain pipe that the clueless guy missed. They were going to bill me for this visit (which only resulted in a diagnosis, not a fix) but waived that fee when I complained.
To their credit, management responded to my complaints. If I use them in the future, it will be only if I can make sure not to get the incompetent guy.

We needed to unhook our appliances before new ones got delivered. Last night when we went to turn off the gas, we realized our totally ancient gas valve was all but welded shut by years of grime or rust or something. Called up Aladdin the next morning, they got in before our appliance delivery was due, and installed a modern up-​to-​code gas valve and disconnected our stove and dishwasher for us in less than an hour. It was not cheap at $ 180/​hour plus parts, but same-​day plumbing never is, right?! The guy was extremely nice and helpful and arrived more or less when expected (I think it was maybe a half hour later than they said, but personally I think that’s perfectly acceptable for the situation). Would absolutely call them again.

I needed to fix 2 leaks i had under the my kitchen sink. Aladdin plumbing did great work at a fair price. The plumber arrived on time, was courteous, and only took 30 minutes to do the job. Easy.

Awesome Company! I had a problem and they got right on it!

Aladdin Plumbing provided great customer service, showed up precisely on time, and had my bathroom back in working order within two hours of when they arrived (time which included taking measurements, making a trip to the supply store, and completing installation). I didn’t do enough research regarding prices ahead of time (didn’t *have* time to!) to know how comparable theirs are to the competition’s. However, I was pleased enough with the service to (barely) bat an eye when I handed over my beloved credit card. That’s got to count for something!

I had a really great experience with Aladdin plumbing. After another plumber wanted to charge me nearly $ 500 for my leaky kitchen sink, I called Aladdin and they came to the rescue. Their guy arrived on time the next morning, was very friendly, and fixed the problem quickly for less than half the price. The office manager was very friendly, too, and she contacted me to follow up. I believe they have an office in Clinton Hill actually where they worked.