Alley Cat Exterminating Co

Called for an appointment before the holidays and Helen was extremely nice on the phone and said they are booked until the holidays but gave me an appointment for right after the holidays.
I emailed them my info and received a reply «we are unable to provide service in your area at this time» — they are located in Park Slope and I am in Bushwick so Im not sure what area they do service.
I called to make sure there was no misunderstanding and was told and I quote «We dont have enough time and stuff» and than silence…
Please dont book appointments if you do not have the manpower and «We dont have enough time and stuff» is just rude.

We had a fantastic experience with Alley Cat. We had a mouse in the house and after trying unsuccessfully to take care of it ourselves, we gave Alley Cat a call. They were able to squeeze us in that day. Don was right on time. He was very friendly and even more patient with all of our ‘silly’ mouse questions. He even employed our 4 yr old as his helper. Don was thorough as he was personable. It has been one week, and all signs of our fuzzy, uninvited guests have vanished.
Our experience with Don and Alley Cat was great, and we would recommend them in a heartbeat. It is refreshing to know great service still exists. A local business run by local people, pretty spectacular.

Words cannot describe how great Alley Cat Exterminating is! I texted Don frantic thinking I had the dreaded BED BUGS. He answered immediately and came by to do an inspection 2 days later. He was extremely thorough and walked me through each step. He checked my furniture, bed, and light fixtures. As it turned out, I did not have bed bugs, just common household spider beetles. He told me they are common in older apartment buildings and that I had nothing to fear.
I really appreciated the quick and detailed inspection, it was very affordable. Don was super personable, told me to call or text of I ever need anything and I will definitely call Don if I ever need any help with pest control. I called looking for help with bugs and came out if this process with a new friend. Thank you!! Great experience!!!

I never met anyone like Don from Alley Cat Exterminating! Contacted him and he came over right away. He’s very thorough, very professional and knows his stuff really well! I have a huge fear of any kind of bugs, mice etc. He checks my house on a regular basis and explains everything that is being done. He is a life saver!!!

I don’t think exterminator really covers the full scope of what Alleycat does…
Lets add life coach and psychiatrist to that list.
When I received the dreaded call that the most undesirable of pests had infiltrated my building, I had nothing short of a melt-​down. Mice and snakes don’t scare me. Bugs. Bugs are a different story.
I was told by my building manager we had the best exterminator in the biz coming to address the issue. I thought, «Sure, ‘cha right.»
Don came to do an initial inspection and to my pure and utter joy– found nothing. Everything was confined to the right side of the building. Phew. However, I knew if we didn’t treat my place that when they treated the other apartments my house was going to turn into a Club Med for the undesirables (if Club Med even a thing anymore).
Don agreed (much to my chagrin) that it wouldn’t be a bad idea to treat my place for preventative measures. It was pretty apparent that I was pretty hyper about this situation and we needed to prepare for battle.
Don gave me verbal and written instructions on how to prep for the treatment. You can give me straight forward directions and I will overanalyze the crap out them… A woman of wonder if you will.
Naturally I was pretty concerned with my Nintendo (OG Nintendo) games– how do we treat them? I’m no expert– I don’t feel like I would be the best person to inspect and find these unspeakable squatters since I have never seen one in the flesh.
So I called the office line for a «quick question.» If you know me, there are no «quick questions.» Don and Lauren were out taking care of business, but Helen (Don’s wife) asked me what my question was because maybe she could address it. Cue a 45 minute conversation consisting of me unleashing my anxieties swirling around this situation and Helen talking me down from the hypothetical ledge. I used the term psychological warfare. I was 100% maniacal. Helen was so kind and patient. Hell, if I were her, I would have made up an excuse to get off the phone with me, but no she stayed on the phone and listened. We swapped stories until she had successfully calmed me down. If I didn’t say it before, Thanks Helen– you were a true angel!
Don comes in, gets the job done, and answers any questions you may have (and I have a lot). I feel like I won the lottery.
Alley Cat IS the best in the biz. I have now acquired a Dutch uncle and am waiting for my invite to Thanksgiving dinner.

Our Park Slope garden had become a crime scene. Carnage, mayhem, gore, and wanton destruction everywhere– all this because our block had become the hip spot for every raccoon in Brooklyn to meet up and party ’til the wee hours. I don’t like to be the old fogey on the block but one night when eight raccoons– two families– had come fearlessly romping through the yard, beat up the cat, snatched food from the table, ran around digging up everything in sight looking for grubs– it was like one of those wilding gangs in the Nineties and I knew it was time to call in the professionals.
After briefly considering hiring a hit man I found Alley Cat and the excellent Don, who I have to concede is pretty much the Raccoon Whisperer, since halfway through the week we’re already down at least six raccoons (I hear one in one if the traps, but it could be two– we caught three yesterday, two the day before – It’s too dark now for me to go back there and see, so tonight’s tally isn’t confirmed, lol.) With great professionalism, excellent cheer, and good, humane treatment of the animals who, after all, are just doing what they’re programmed to do, Don has handled the situation so as to put my mind at ease and the situation to rest. I’d certainly recommend him to any friend of mine for any exterminating situation– my husband and I are both very happy we found him through Unilocal,as we continue rounding up the usual suspects I find myself tremendously relieved about the whole thing. I’ve hired exterminators before, believe me, Alley Cat is a cut above the rest of them,
I’m really looking forward to being able to doze off on my lounge chair outside without waking to a raccoon sniffing my face.

We had a persistent mouse problem at our apartment that we tried to knock out on our own for many months. We finally called in these guys and have been mouse free ever since (three months). Prompt, professional and worth every penny. Highly recommend!

Don just left — super professional and, most of all, punctual. That alone is worth the call. But he was great. Told me that I had a very manageable issue in my building and didn’t try at all to upsell me on anything. I told him I hoped we’d never meet again and he thought that was pretty funny; if we do have to call an exterminator again, it’ll be him.

Not friendly on the phone. Should be more polite especially when the customer is talking politely

What can I say that hasn’t been said about this company/​family? They are incredibly friendly, professional, and a pleasure to be around. They are not trying to rip anyone off or overprice them, they are refreshingly honest and knowledgable in what they are doing. Don and Lauren came for two visits, they got the job done and they were great to talk to while they did it. I could not recommend them highly enough for anyone looking to get rid of an infestation. They will have no problem staying in business for many generations to come.

Don is honest, patient, kind and very committed to his work. I’m so thankful for alley cat and their commitment to making their customers homes more comfortable. I wouldn’t call anyone else and I wouldn’t trust anyone else with my extermination needs.

Don came by today to help us with a couple of «issues».
He was really friendly and you could tell right away how passionate he is about his work. Don immediately diagnosed the problem and went to work. He made a point of using safe treatment options– we have a 2.5 year old son.
Thanks so much for doing such a thorough job. We’ll be sure to recommend Alley Cat without hesitation!

Donald and Helen are my new favorite professionals. It was such a pleasure to work with them, even though let’s be real, who wants to call an exterminator.
Donald knows everything about getting rid of things you don’t want in/​near your home. He was kind in explaining everything he saw, and his plan to deal with it, and in answering some more questions we had unrelated to the wasps and bees he was there to help us with. He also spent a ton of time here, observing the pests (in this case, carpenter bees and wasps), and only charged me what Helen quoted on the phone.
AND THEN, because he never stops working, he pointed out some ant hills that I hadn’t noticed that sprouted up over night out front. But not only did he point them out, after having told me in detail how I could handle them on my own. He came back from his truck and took care of them himself.
I’m still surprised by this kind of service. Helen and Donald, you are absurdly good. Thanks!

I ment to right this a month or so ago. I thought I had bed bugs and I called again to be rescued by Don and while he was booked for that week Helen talked with me for about 10 minutes and just made me feel better. We subsequently did NOT have bed bugs and also I have not seen a trace of mice since Don came the first time.
Outstanding Service, Wonderful People.

Don and his company have been so great in helping us get rid of our rodent problems. For years our house has had mice visit and we never could figure out a way to get rid of them. We called Don and the mice were gone so fast that it was like they were never here. They literally were gone in less than a week.
We recently had another issue with a momma rat that made our house her house and after we called Don she was literally gone 30 mins later!
Don and his family are really pleasant and so nice especially when they tell you about their job! It’s really a pleasure to work with them. And honestly I will never change my exterminator.

I work as a property manager, and have come across a lot of home repair/​remodeling services. The couple behind AlleyCat are amazing! A real mom and pop business doing great work for their community.
I called around to a few different places, before AlleyCat, and they were BY FAR the nicest and most helpful of the calls.
First thing, they told me to send pictures of the pests over to them, b/​c the situation might be so small that I could take care of it myself. How honest and forthright, right?
Turns out the tenants couldn’t take a picture, so AlleyCat came over and handled the problem quickly and easily, assuring my tenants that the sprays were safe for children. They answered all the questions that my tenants had, and left them very satisfied.
Highly recommended!

Tonight nearly the unthinkable happened: I came home from a long trip, with complete peace of mind.
A few weeks ago, this wasn’t possible. I live in a relatively newly constructed building (2007) on a block in Williamsburg that has construction happening on every side. A few weeks ago, we had our first infestation, and they hit hard. There was noise in the walls, ceilings, and soon my own unit had visible evidence of the mice problem.
I called Helen on a Saturday night, paniced. As many here have commented, she was totally cool and matter-​of-​fact about the whole event, reassuring, and we scheduled a time for her husband Donald to come by. (The only drawback to this company is that they are SO popular in the area, I had to wait five days).
Donald arrived on time the next Thursday morning. Confident, knowledgeable, in charge, funny as hell. If there is any possible way that an infestation can be made into something fun, then Donald can do it. The man truly loves his work, and it shows. His attitude, demeanor, and anecdotes were worth the price alone.
For no extra charge, Donald came back two days later after the initial poisons were torn up, and replaced them with new bags. Again I was somewhat paniced, but Donald was totally calm, assured me that this is part of the process and exactly the way extermination process goes.
Three weeks later, I can safely say Donald was right. No new sightings, no noises, no more squeaking/​chewing. I was able to go away on a business trip and return knowing safely that Donald and his family had resolved the issue, and have my back in case the endless construction on my block wreaks more havoc.
Thank you to Donald, Helen, Jennifer, and the whole family for helping me sleep and relax again in my own home!

My wife saw a mouse. Twice. She did not want to go through what we went through 5 years ago. So we called Alley Cat. First off we got excellent advice on the phone for free. And we think that actually stopped our problem. But we wanted to make double sure. Our appointment was btw 9−10am. (which meant I was going into work late). 8:55am I get ring. YES! they were on time and a bit early. Love it.
It only gets better from there. Don was such a pleasure. He was so warm and nice. He did a great job checking out the apartment. patched up a few holes and corked some areas. He baited the place where he felt they were entering. I learned a lot of mice and how to tell when they’re around.
OH and bonus he helped us with a problem we were having with our fridge… ha! It was great.
I would highly recommend this service. We haven’t seen anything since the appointment and appreciated the great customer service. Don is a treasure and I’m happy he’s around to keep the mice away;)

It’s mouse season.
They found their way into all three apartments in our building. One made it into a plaster wall and made creepy scratchy noises into the wee hours. Not the kind of white noise neurotic New Yorkers handle. The tenant was beside himself.
We had a previous appointment with a different company and they were a No-​Show even though we had used them in the past. Time is valuable.
After reading all the high the reviews for Alley Cat I called. They were booked solid but told me that if there was a cancellation they would call. There was, they called. We booked for 10:00 am on a Monday.
My phone rang at 9:58 that Monday.
Incredible.
All apartments were inspected and baited and holes fixed. Areas were caulked flawlessly which is appreciated after a kitchen reno.
The basement was inspected and I was informed on future preventatives.
That was the job end of it and it was a perfect 10.
The human side was beyond beyond.
Probably the sweetest, respectful and most knowledgeable exterminators you’ll ever call.
As long as Don and his family continue exterminating I will be a devoted client.
Couldn’t recommend this business high enough.

After crying for 2 days, Helen calmed me down. I was so upset because I’m 8 ½ months pregnant and my tenants thought they had bedbugs. I’ve never met these people, I’ve never called them before but she instantly calmed me down she was amazing. They showed up on time and were not rushing when they got here. They patiently calmed all of my reservations and helped our tenants That was kind of cool because they have two beautiful little girls and the mom was very very very worried! I also loved how they took time in both apartments without rushing us. They checked wood, walls, the brick, larvae (turned out to be dust bunnies!) and checked their beds extensively. He also started talking to the little girl to calm her because you could tell this was bothering her, thats where they really stole the show for me.
He gave me great advice on what to do for the next 30 days because my tenant was still very worried and to be honest I was still worried to bring a baby in my house with potential bed bugs. They didn’t have to do that, and he also told us what to do if in the even we should find a bug.
I think that from now on I will use them for any of our exterminating needs. We have a very very old house and we get the randomness insects some days. He told us straight «we could treat it, but we’d be doing it for yourself and taking your money.» I felt the honesty and am so so so grateful it wasn’t our worst fear!
I called a few other companies and the warmth I felt from Helen was exactly what you need if you are going through a bed bug problem. I recommend them without reservation!