Any Computer Equipment

Bought a lightening cable for $ 10, only to get home and realise it doesn’t work. At all.

Came here after my laptop malfunctioned. I had some stuff on the hard drive that I wanted to save before sending it out to the manufacturer. I got home around 6:30 and got there at around 7. They are open late (I think 9 or 9:30 pm). So that was a plus because I wouldn’t have time to go during the day.
The guy did only what I asked him to do, data recovery. I also asked if he would run a diagnostic or something. He said no since the manufacturer would do it and it wouldn’t cost me anything.
An hour later I get a call on the status of my laptop. Unfortunately the hard drive was damaged. He charged me $ 25 for the attempt (I know most people would say why pay) but he knew what was wrong and I could quickly get the problem settled (except for the manufacturer taking forever).
If you’re not tech savvy then it helps to have businesses like this around. My brother attempted and had more luck.
Still the guy here did not try to push unnecessary purchases on me.

WARNING! This place is awful! They have no idea about computers and they don’t care either… The first time (2009) I picked up my 2 months old (new) computer, they had removed the battery and forgot to place it back in. I went back to get my battery back and they gave me an old one that held no charge. The 2^nd time (2010) in a bind, i went back for a minor part replacement (the socket for the power plug) «An easy job — It will be 3 days and $ 120.00!» and since the battery no longer worked as of my last visit there, I needed the power to be able to use the computer. So i decide to trust. I ended up having to go back there every day for 8 days to get back the laptop — Each time they said «tomorrow». I finally got it after 12 days!
2011 — I move in with a roommate who had just gone to them for the second time. Originally, she went there because her laptop had crashed. She is handed the computer back the first time after paying & she goes back home, turns it on just to find out there is absolutely nothing whatsoever on the laptop. She goes back. They said it was normal, because the computer had crashed… But where did all the basic software programs go? I gave you money to fix it… «we don’t know anything»
She eventually gets them to take back the laptop. 4 weeks later, the computer is ready — it has all her docs, pics and program! It’s all back! Magic! But there is as well a lot of strange /​foreign things on the laptop — like documents in Russian & unknown icons on the desktop that lead mostly to dirty pics. And, somehow the laptop is super slow.
We figured it out what the problem was: it had 9,670 pictures of which only less then 500 were hers!
When we asked about all that, here is more or less what we were told:
«We don’t know what happened because we do not do the work on premise. We send out all the computers, laptops, etc that come to us… We cannot control and are not responsible for what the subcontractors do —
And your friend, she can simply erase all the things that are not hers…»
Seriously?

These guys are great. They built me a custom-​made computer four years ago and the only problem I had was putting in an old operating system, one not compatible with the stuff I was running and doing with it (advanced video and audio). I take it in for upgrades or the occasional problem, twice now in the last 4 years. The only drawback is that it takes some time, several days to a week, to get the computer back because of the number of people who use their repair and custom-​building services. I don’t know about laptops and I don’t care, these guys were recommended by friends who know, and work on and with on a professional level, desktop computers.
It also helps to accurately describe the problem so they know what to do.

What do appalling customer service, incompetent repairmen, and a laptop that’s still broken after having been ‘fixed’ twice and paid for once all have in common?
You guessed it, Any Computer.
If zero stars was an option it’s what they’d get from me.
One of my biggest regrets of 2010 is bringing my laptop here to be fixed because I was too lazy to take it to the guy in the city that Mikey recommended. Always do what Mikey says…