Away We Go Postal

Don’t go here. Just don’t do it. Worst service, they could careless. I actually didn’t do any business I just came in with a couple questions and he couldn’t be bothered. Walk a few blocks up to Lincoln Postal where they actually smile and care.

I should of read the reviews before coming here i was so happy at first to see they were open at 7am thinking it would take a min all I had to mail was a form so I walked in as i was on my way to work and after about 5 minutes of speakin to the guy behind the counter he realized he didnt have the right envelope so he sent me to there other location in which they had no internet so i stood in there waiting for 10 more mins for nothing but they did have the envelopes so i had to actually take my envelope back to the washington location plus a few more basically restocking there store while im late for work, both guys personally were nice and helpful just that the stores themselves were not capable of mailing out my friggin letter

I had to tell the employee that Fedex can’t deliver to PO boxes.
They apparently don’t print labels for you.
Yikes.

They will try to rip you off at every turn, and the customer service is terrible. Normally I’d pay a little extra for convenience, but this isn’t worth it. Go somewhere else.

With no post office anywhere near us, this place is very convenient. As others have said, the service can be spotty but overall it’s okay. However today I was going to buy some holiday stamps and they are charging $ 15 for a book of stamps that sells for $ 9.90 in the post office. I can see maybe a dollar surcharge as they have to go and get the stamps but $ 5 !?! Crazy. So I guess I’ll keep using them for shipping but buy stamps elsewhere.

I went to drop off a package for UPS which had a pre-​paid label and the guy at counter, who was on his cell-​phone says one dollar. Excuse me? if you want us to ship it otherwise you have to fit it in the box outside. i gave him the dollar and gets back on his phone while i’m standing there. i asked if i was interrupting his phone call because i thought this was a business. He said anything else and before i could answer he went to the back. i’ll never go back here based off their customer service. The only plus is they’re open 7 days

This place is definitely more expensive than USPS BUT, waaaay more convenient and friendly. Plus, I’ve found that they are the cheapest of the non-​USPS delivery, for around this area anyhow. The customer service is hit and miss. The guy there has always been super friendly and helpful, but some of the women are bit blasé. They aren’t rude, but they seem like they don’t really care. In terms of things I’ve posted though, I’ve never had any troubles — everything arrived quickly and in tact.

I have been using their service for over 5 years for all my mail receiving and they are exceptional. Aside from their great competitive prices, the service provided by their employees is above and beyond. I prefer their service well before trying to wait in line at the post office. I repair headphones (Jay’s Headphone Repair) and they have been exceptionally kind to my customers and I. The employee Neil has always been kind and calm and has made extra efforts over the years to make my customers feel comfortable. It is a bright part of my day to see Neil there. My customers and I are very appreciative of the service, calm nature and knowledge Neil and the other employees provide at Away we go Postal. I highly recommend using there service.

Great service. Low charge to pick up packages. Friendly staff especially the guy who works there, he is very accommodating.

The worst. We trusted Away We Go Postal to seal a simple box full of baby clothes that we were sending to a friend out of state, and they somehow managed to seal it such a poor manner that the entire contents of the box fell out during shipment. By the time the package arrived at it’s destination, only one of eight items was still left inside. I’ve put up with the horrible attitudes behind the counter in the name of convenience for months now, but no more.

I’ve dropped off half a dozen UPS packages here over the past 2 years for free. Today I walked a mile to drop off a package, and they asked for a $ 1 drop-​off fee. The fee had nothing to do with what the package’s label said because they didn’t see the label. So now I need to go to Staples, which does not charge.

This is an awesome business. They are super nice and helpful people who will go out of their way to help you with your packages and make sure you get the best rate. When I first moved to Brooklyn I made the mistake of trying to use the post office. ROOKIE ERROR. The post office is horrible, the lines are long and the staff are (admittedly understandably) cranky and unhelpful. Go here instead, you won’t regret it.

Great neighborhood post office. I used Mailboxes on 5^th until I found out about this place. Really nice guys and they email when something has arrived (which is great because I hate phone calls). They also won’t send your packages away if you can’t get to the office within a few days of delivery. Definitely worth it

Customer Service is non-​existent at the Flatbush and Washington Ave locations. Price gouging is rampant though. They charged me 78 dollars to ship something fedex ground. when i got home I called fedex with the same weight and dimensions and they quoted me 41 dollars, so this place basically doubled the shipping charge.
Went in needing to box and ship a folding bike. I have shipped this bike coast to coast twice and checked it as baggage on flights twice. I knew what I needed but every simple question I asked or request I made for a smaller box was answered in a long drawn out condescending tone ending with «we do this all the time». They just take over and by the time it was over, I was overcharged and oversold a bill of goods.
When I asked Bill the owner why they don’t give an estimate of charges before the box was taped and packed, they said they don’t give prices because the prices are visible (if you behind you, up and over at the displays not in eye line). That answer also means that you have to watch them every minute they are packing and estimate it yourself (5 bags of styrofoam peanuts? In addition to a waste of my money, how about trying a more sustainable filler for boxes? Those 5 bags will sit in a landfill for the next 100 years Bill. There are plenty of alternatives. Seems you care as much about the environment as you do your customers which is zilch!)
So what should have cost 65 to 70 dollars tops to box and ship cost 129. I left annoyed, irritated, and ripped off. It was a completely miserable experience. I pray my package is delivered and worried because they instill absolutely zero confidence. I completely agree with all the other low rated reviews. Buyer beware!
Do anything you can to avoid «Away We Go Postal.» I wish I would have used the UPS store instead. Bad Service. Wasteful upselling/​price gouging. Condescending, know-​it-​all attitudes. It’s a horrible operation.
Their slogan should be «Away We Go — with your money» making the customer feeling like «Going Postal.»

They were quick, cheap ($ 5 for a small pkg to FL) and didn’t bat an eye when I carried in and held my small dog… he’s not tiny, but they said not a word. I will be back!

Today i had the worst experience I have ever had in any store. I will never, ever go in Away We Go Postal again. (there is a place around the corner that ships packages).
READ THIS before going in– I walked in today and was standing waiting for my turn. One woman was being helped by the woman who worked there. The man that worked there was helping. Before she was done with one customer she asked me was I being helped? (she wanted to help everyone but it is not good customer service to focus on a new customer when youre not completely done with the first customer.) She started helping me and then more people walked in, then she asked what they wanted but customer 1 and me (customer 2) were not done being helped. It was like she was trying to be super girl but ended up messing it all up.
She then comes back to me and tells me prices and she definitely knows the systems but her attitude was HORRIBLE!!! My box and gift gets placed on the floor still opened and she tells me it’s all set. I ask if she is gonna tape it up (cause she was so all over the place distracted) she took it so personal and told me I could wait and watch her cut down the box. At this point anything I said she was pissed about. So she leaves my package again and helps a new customer (she loves to help 3 people at once and then no one gets what they want and we are all waiting.)
So I said, can you finish my box so I can go? And ohhhh boy!!! She was not having it! She then picks the box up and pushes into my things on the counter. (I hope this is on camera). She says, can I get room to tape up your box? (but nasty as hell) I move back slightly cause I’m thinking, is she serious? She pushes into my things again– it was a grown up bully! She finishes taping it up and I say, so we are all set? She says, we have been all set!
This experience made me really upset. I did not come in with an attitude and i feel like I left feeling like shit. I have always dealt with the same soft spoken man and he treats me like gold. Unfortunately this one experience has made me feel so disrespected I will never ever come back.
For me this is not a money issue, I know this is not the post office, this is a customer service issue. Living in a big city there are always options of other places to shop, eat, and ship packages. I will take my business around the corner.

The sooner this place goes out of business, the better. They are consistently rude and their pricing is criminal. The other day, I was quoted a stamp price of 54 cents. When I asked why this was so expensive, the woman actually said «this isn’t a post office!» In the past, they have charged me twice as much as the usps for sending things priority mail. I know that they need to make money, but this is egregious. Also, and as other reviews have noted, they treat you like you are bothering them by being in the store at all. Overall, completely unimpressed.

I would give this place only 2 stars if it weren’t for convenience and pretty good customer service. I’ve seen some reviews complaining about the staff, but that hasn’t been my experience. The worst service I’ve gotten was from a young woman who merely appeared to be bored.
That aside, this place is ridiculously overpriced. I’ve run in there a few times when all I needed was one stamp and I’ve been charged $.54-.56 cents (stamp price is currently $ 0.44). So, not only do they charge a markup, the markup isn’t even consistent. One time I was sending a few books to my nephew and wanted standard ups shipping. The package was probably 3 – 4 lbs, but I was charged $ 19.00. I mean, come on. So obviously, I don’t send packages from there anymore, but I don’t necessarily mind the extra few cents on a stamp.

Yeah you know, I went here today. I was quoted $ 14 for a small box, which was double the price the post office would have charged me. I don’t know if the guy was clueless or if they really were trying to overcharge me double what it would have cost to pay through the post office directly. I have spent so much money here mailing my packages, it’s ridiculous. Never mind using their computers at the other location. I will not be back. Making double the profit on customers is not cool. Sorry your business is hurting, we all are, but that is twice the price is insanity.
Very disappointing.

I actually only use this place to accept packages since Brooklyn’s postal service sucks; half of the time they will leave a pink slip and the other half of the time they just leave it for anyone to take. Yes, I have had this happen to me multiple times.
It’s $ 25 to get an address for a year, which isn’t so bad. BUT, (yes there’s a but in caps) they charge you for every package you receive on top of that! Small packages and envelopes are $ 1 and larger packages are $ 2.50. I think it’s pretty ridiculous because those fees add up. Not only am I already paying for shipping and handling though a website and $ 25 for me to get the packages shipped there, but I have to pay more fees for each package I receive?!?
I would not come here, but I don’t have a choice. Not only because they charge you for everything, but the customer service is terrible. I don’t understand why people in NYC have no customer service skills what-​so– ever. They always look like they have had a miserable day and that you made their day even worse by coming in. Hello… it’s your f-​ing job! My bad that I need to get or mail a package. Deal with it. If you hate it so much, quit! They must have changed owners and hired new employees or something because I have no clue what the other reviewers are talking about. I’ve never gotten a smile or «hi» from anyone that works there currently. Only when I initiate the hello will I get one back.
I gave it three stars though because I have gotten all of my packages on time and they have been on top of notifying me when the packages come in.