Bay Express

As a lifelong resident of Brooklyn and Bensonhurst in specific I can say this is one of the worst car service shops in the borough. There is a zero emphasis on customer service, of being on time. They rely on their experience to get around the city without using modern technology that takes traffic conditions into account. Lastly, their fleet of cars is antiquated. Hopefully your ride won’t break down on the way to the airport or to an important event where timeliness is critical.

This is the worst car service around, they make u wait 45 mins then show up with other passengers and ask u to share the ride with them! Never again

Lately they’ve been having poor customer service. The dispatcher alone doesn’t know how to handle customer complaints. I called asking for a car and they gave me a quote but then called seconds later I called requesting a minivan because I had bags of donations. He said they will try to find me one. The van comes and the guy charges me more than what I was originally quoted. Called them and asked why they didn’t inform me about the quote. The dispatcher was so rude when I asked him that he should’ve informed me about the increase in fare and the fact that I didn’t mind paying it. He then said that I was suppose to ask for the minivan in the first place and that I should watch my tone because he’s 3x older than me.
What a piece of shit.

This company is definitely one of the fore running candidates for poster boy of «you get what you pay for» car service. At $ 25 – 32 depending on where you’re going in Brooklyn, I haven’t been able to source a more economical way to get to and from the airport than Bay Express. They even got the Asian cabbies beat, which is saying something!
I suggest planning for slight delays of between 5 – 15 minutes as some of their drivers can be a little tardy (must be the NYC traffic?), and don’t expect anything fancy with their cars. These boys roll in Mama’s SUV or Papa’s Prius, not Lincoln and Chrysler Town Cars. Some of their drivers also have a need for speed, so hang on tight!
2.5 stars!

Horrible customer service! Rude, unprofessional and service itself unreliable. Bad experience.

The worst car service ever !!!
Never, never again

I was once a huge fan of this company. I recently had the worst service possible. I was served with hidden charges, the company was late. I was told different prices. I felt legitimately scared. The cabby had no information in the cab and claimed I did not pay him and tried to lock me in the car. I had of course paid him. I would not recommend this company. I don’t know how they went down hill so rapidly but I’m deeply upset.

I called these guys to pick me up at the corner of 20^th ave and Bay Ridge Pkwy. I have them the exact address. They said «Be right there.» 20 minutes later I called back and asked where they were. Dispatcher said, «Corner of New Utrecht, right?»
I said, «No, 20^th and Bay Ridge Pkwy.»
He said, «I’ll send him back» and so I said «OK» and hung up.
He called back 1 minute later and started yelling at me, «MISS, my guy was sitting out there for 10 minutes and no one came out.»
I said, «I’ve been standing outside the address I gave you for 20 minutes and there was NO CAR. Your guy was probably at NEW UTRECHT.»
Do not call these guys. Ever.
I called Chico Express and they were there in under 5 minutes.

dont take is car service. … they dont tell the ture. over charge if u dont speak spanish! !!!

Used them to get to JFK. $ 28 indeed. They were on time and called when they arrived at the house. They did go very local zigzagging through the neighborhood until they got to the highway, then they went straight to the airport. The car was old and yucky but got the job done.

What can I say? They aren’t the biggest car service in Brooklyn and their cars aren’t brand new, but they service the Bensonhurst/​Bath Beach area well. The drivers know the streets and the cars are all T&LC certified (many car services use illegal non-T&LC cars that don’t have insurance to cover you!)
They show up on time and they are very reasonably priced. If they had brand new cars, I’d give them 5 stars, but otherwise…

This is the car service that I use every time I need to go to JFK. From where I live in Bensonhurst to JFK, it’s around $ 28. And THEY ARE (ALMOST) ALWAYS ON TIME!!! I have used them about 4 times, and they were only slightly late once. I think this is the most important thing about car services, esp. ones that you need to take to make a flight. That’s the reason why I keep using them for the trip to the airport.
One weird thing is that. when they arrive at your door, they don’t call you or honk. They just expect you to walk outside at the time you want them to pick you up.
I can’t say the same regarding the timeliness for the trip from JFK back home. I’ve only used their service once for that trip. Slightly more expensive ($ 31), and I waited about half an hour for the car to arrive. They say you can just call them about 2 hours before your desired time, and they’ll be around the airport area to pick you up; just call them when your flight lands. They usually require a $ 20 deposit over the phone when you call for the service from JFK.
Sometimes the operator is nice, sometimes not. But whatever, they always have a car when I need one!