Bay Ridge Lexus

Thank you for looking down on me and not calling me back a week later as you have promised. Just because I appear young, doesn’t mean that I wont be able to afford to buy a brand new car from Lexus. I now own a brand new BMW instead. Thank you!

Went to Bay Ridge Lexus as a long time returning customer, 8 cars later…
Spoke to John, and general Manager Andrew.
Told them I wanted another Lexus could only afford $ 425 per month…
They told me to go to Toyota, that’s more in my price range…
So went to Ray Catina in NJ
Received First class service
And purchased the Lexus I wanted the
For $ 425 a month
Bay ridge wanted over $ 520 for the same car…
Now I’m a Ray Catina customer
Would never go back to Bay Ridge
They don’t treat loyal customers well…

I see all these bad reviews on here, and I’m curious to know if these people actually asked the right questions before bringing their cars in. Don’t just blast a company online, why not call and ask all the pertinent questions first. I had a really nice experience, and I highly recommend them for service. When I first purchased my CT200H, I brought the car there to change some settings in the car, and they literally did it in under 30 mins. This time I brought my car in for an oil change, they had a loaner for me, and I was on my way in no time to work. I was able to pick up my car a few hours later, washed an all. A+ in my book!

Told me that I would have free car washes in a year. First two months they were «fixing» it. Managed to get two car washes the next two months. Came by today and was told the owners decided to «discontinue» the service.

This place is terrible stay away all they do is lie and con you. They’ll have u sign a credit app and them they’ll pretend that u didn’t get approved just to up charge you

Horrible service! I had a recall on my Lexus and they made an appointment for me, I also decided to do an oil change since I was there. The appointment was for 10:30am. When I spoke to the service manager she told me the part that was recalled needed to be ordered. Why would you make an appointment with someone without the part in stock? Any good business would make sure the part was in stock if they are taking appointments. So I decided to just wait for the oil change to be done. Little did I know I was in for a 4 and a half hour wait. To top it off I was charged $ 150. At pep boys same oil change would cost me $ 80 and be done within a 2hr period. Will never spend another dollar at Bayridge Lexus again. If you need service done and value you money and time. Stay far far away from this place.

They lie all the time, send you email quote, when you (that is me) arrive, change it.
I have two times wasted time with these liars, esp. Alex Rabinovich.
Their general manager E. Woods never returns calls and stands behind their unethical practices.
Avoid this dealership like a plague– you will save time, money and your dignity.
Liars !!

This dealership is the worst dealership of Lexus I have experienced. Went to this dealership the first time and bought a pre-​owned Lexus which they said they do a 152 point inspection and car is in perfect condition. We bought the car thinking and knowing that it is a dealership backed by Lexus and that everything is fine. Drove the car home Sat Dec 5 and Monday Dec 7 tire pressure light came on so I took it to my dealership (Haldemann Lexus) which I always go to and purchased our vehicle. It turned out it needed more than the sensor it needed a WATER PUMP. TIRE SENSOR LIGHT, ALIGNMENT. cost of everything will be about 1500.00. I called Bayridge Lexus and gave me the run around and did not even try to accommodate our needs. Technician from Haldemann says that it is not safe to drive the car and Bayridge seemed not to care. I called the HQ in California and complained to them about this dealership Bayridge and Lexus HQ approved the car to be fix at Haldemann where I wanted to get fix.
This place is a scourge on the Lexus brand and shouldn’t be allowed to operate under their name. Stay away from Bayridge Lexus. Read all the reviews that they have. This place should not be a Lexus Dealership. It is a disgrace to the name Lexus.

The worst experience ever. I went there and the guy name was Eddy, a Chinese looking guy, he was so rude and not helpful at all. Really disappointed, and because of him I went to BMW and got my car from them.

If I could give zero star I would. Highly disappointed!!! All about the money in this place!
Never ever take your car here!

My current lease is about to expire, and I decided that I would give Lexus a shot. This dealership is the closest to me so I took a drive down and looked around waiting for a salesman to come over. None did, even though they were all hanging around talking to each other. Finally I went up to one and asked if they had the IS200t and was told that they did and it was in the back. That’s when Bobby the salesman came over and told us that the car was too far away and «off limits» I insisted that I wanted to take a look. He then said «it’s the same thing as this IS300 just cheaper, it’s the bottom of the barrel» I asked again to just be able to look. He responded by asking me what car I currently drive. When I told him I had a Hyundai he said «you know Lexus IS going to be way more expensive, even the cheap one right» I said no problem I’ll go look somewhere else.
This guy is a nightmare. Me and my wife left very upset, but figured either he was just too lazy to go to the back or very judgmental. From all these other reviews I guess we weren’t randomly treated this way.
I will either go to a leading company or another dealership. If you have to come here avoid the Asian salesman «Bobby» at all costs!!!

Had an excellent shopping experience provided by Jim Tan at Bay Ridge Lexus. Provided amazing customer service, explained everything in details, made this deal worth every penny. Will recommend friends and family.

Came here maybe… Three times. First was due to some free repair, which was nice. Got to hang out in the waiting room for a bit; got some neat breakfast in an alright atmosphere. The «fixing» didn’t take too long, as if there were anything to fix in the first place, but hey, if it doesn’t cost me a cent, I’ll take it. Second time was due to a need in paint, so I searched on Google for the hours. Came in, but the part of the dealer that sells paint isn’t available, apparently, so I was forced to go in on a weekday. The guys there are friendly and helpful, though the product I desired was limited, so I was quite disappointed since I needed more… Oh well. Not the worst of service, but don’t think I’ll be stopping by anytime soon, hopefully.

I ignored all of the bad reviews because I figured most people only go online to complain about car dealerships, not give them praise.
Well, I learned first-​hand why this is the worst Lexus dealership in the country. I have been with Lexus since 2008 and have had my vehicle serviced at a number of different dealerships.
This place is a scourge on the Lexus brand and shouldn’t be allowed to operate under their name.
I went in to get an oil change and fix a headlight that was intermittently out. My service manager Joe sold me a «6 month» ($ 250) package that he said included the headlight and oil change as well as a diagnostic.
All seemed well, until I went to get my car back. I made it all the way home before I discovered that the headlight was still out AND I now had a nice long crack down the windshield.
My car was damaged at the dealership. I have been calling and emailing for over 2 weeks trying to get them to fix it, but I am getting the run-​around.
If you want to be sold stuff you don’t need, over-​promised and under-​delivered, then Bay Ridge Lexus is the dealership for you.
I will update this when and if they fix the damage they have done to my car.
AVOID THIS PLACE AT ALL COSTS.

This review is actually based on a successful purchase through a very professional salesman ONLY through the second attempt.
I wasn’t surprised to see the negative reviews here thinking they probably met other salesman similar to my first attempt. That person with initials E.L. was not enthusiastic at all and is not fit for a career as a salesperson. I’m sorry to say this but I really want ears on this one. He also had a nasty attitude that left a really bad first impression on this Lexus dealership. I’m glad I gave another shot at this when I saw one listed online I was interested in.
If only every other salesman were like Mr. John Palmieri, I’m sure Bay Ridge Lexus on Unilocal would score all the stars available. Seriously, he should be a role model to guys like E.L. That E.L. guy seriously needs some training before stepping out into the showroom. He was unwilling to help and answer questions and carried an annoyed face throughout the whole the tour.
I’m glad the concierge randomly introduced me Mr. John Palmieri on my second visit ²⁄₃ weeks after that dreadful first. I was asking for a specific listing they had online and he got what I was looking for and made sure everything was thoroughly done prior to closing the sale. He was very on top of what he was doing. Most important of all, he respects his customers.
Another helpful staff there was Sky, in their Financial Department. He was another that was also very attentive and made sure everything was thoroughly reviewed and explained prior to closing the deal. He also did a favor for us with the plate number preference without us insisting. That was very thoughtful and generous of him.
Word of advice, if you’re looking for high quality professional customer service, do yourself a huge favor and ask for John Palmieri as your salesperson. If they randomly choose an Asian guy with initials E.L. think twice before wasting your precious time.
Happy car hunting!
Thanks again, John and Sky!

They suck really bad always had bad experiences there with overcharging on any service. I stopped using them for that. But kept using them just to check stuff out maintain everything under the warranty. Which you sometimes have to fight them over if they try to convince you its not covered. It looks like a very nice place but don’t be fooled. Go Local.

Did the first 20k maintenance here couple of years ago. Received a call from them this morning asking me if i would like to do an oil change. It hasnt really been that long since my last oil change. But since they called and i am free for the day i decided to do it anyway. I told them about my vehicle model and they told me it would 60in total for the oil change. Once i drove my car there the guy name matt immediately try to sell me a bunch of maintenance service that i do not need which would cost me around 600bucks. This seems to be a standard procedure for many places so i am completely fine with these. After declining the offer i reminded them what i was there for, oil change. But instead of 60dollars as told on the phone, it would be 120. This is an is250 small sedan, there is no way i need to pay 120 for the oil change. So after i told him to forget it he was obviously not very happy with it but nonetheless went to the service room and pull my car over. Except, that didnt happen until half hour later when i asked the receptionist the whereabout of my car. The place wasnt even busy, people were standing there chatting. They told me its because they have a policy to wash every vehicle thats why it took so long. Matt finally came out after quite some time and told me the machine broke down and they didnt wash my car. So what took so long to pull out my car? I asked for a business, he told me he doenst have one and hes new here and knows nothing about it. He certainly didnt sound new to me while pitching me about the service. Its 15degree outside today and i just wasted more than a hour of my time for nothing. I should have read the Unilocal review first before coming over. Overall, stay away from their service department.

This is a review for the sales department. I came here to test drive the new NX200T. I set up an appointment a week ahead of time. Low and behold, after arriving on the day of the appointment, I was told the vehicle is not in stock yet! What sort of incompetence is this!!! If the vehicle is not in stock, why the he’ll would they still make an appointment? My real mistake was giving them a second chance & scheduling an appointment again after confirming multiple times the vehicle was in stock. This time, I arrive for my appointment & end up waiting 90 minutes past my scheduled time before someone assists me. Total fail. Complete lack of efficiency & professionalism are the cornerstones of this dealership. Avoid like Ebola.

Bought a 2010 Lexus GS 350. It was a good price, but they sold it to me being fraudulent, when I took it to a Lexus dealer near me and they said the the extended warranty that I paid $ 3000 for is void because of a accident happening and no reports of that. The dealer said that they had nothing to do with that because it was in good condition when they sold it to me. I had called them to try and resolve this issue but Bobby said that’s not his problem. I now have to open a case with Lexus international and possibly have to hire a lawyer. DO NOT go to this dealer if you can. They have other worse ratings and I had wished I saw them before.

This dealership is by far the worst in terms of customer service and satisfaction, dropped my car here a 2 weeks back due to a blown fuse, I had my car towed specially to bay ridge Lexus to get it fix in which they told they’ll call me back with updates on the car. I wait 2 days and to no avail, no contact whatsoever from my service manager; it’s wasn’t till I call them on the third day in which I got a answer and to my surprise my car was still sitting in the same spot for over a 4 day period without notice. I picked up car in the Friday and holy smokes I see these stupid tech revving my car like freaking manics that never heard an exhaust on a car before. Worst service ever… You guys are so god dam lucky I even go to you due to me wanting to have a clean record on my car.