BellaDonna Medical

The nurse Phyllis is phenomenal and TRUELY knows what proper patient care is! The secretary’s are rude and not knowledgable about anything that they should be knowledgable in. They just sit behind their desks and gossip without even caring about anything else. Also to my horror one of the secretaries even leans over the front desk so she can see the television and watch what is going on on TV (how unprofessional) These women are also responsible for ensuring proper patient flow and short wait times but clearly they are failing at this by having patients wait ridiculous amounts of time past their scheduled appointments to be seen by the MD If I could give this place 0 stars I absolutely would but the 1 start is just for Phillis. This place had me waiting in the waiting room for over 1.5 hours then took me into an exam room asked for me to undress and left me sitting there for over a half hour. During this time sitting there, my blood boiled due to the wait, due to the quality of service I was receiving and due to the fact that they made me UNDRESS to sit there uncomfortably instead of keeping me in the waiting room. On top of it ALL the MD who was in his personal office that I guess shared a wall with my room was screaming and cursing at one of his nurses (i heard every word) after all of this compiled into this 1 visit, I booked an appointment with an MD that I am sure will be of much higher quality on Zocdoc, put my clothing back on and left. The best part was that when I was leaving and asked for my copay back they pointed at a dingy printed out sign that says «Saturday wait times can be up to 2 hours» before returning my money back to me. WHY HAVE SET APPOINTMENT TIMES IF YOU ARE MAKING YOUR PATIENTS WAIT FOR SO LONG!!! I work in the medical field with an overwhelming amount of patient’s daily and we NEVER have our patients wait longer then 20– 30 minutes. DO NOT GO HERE EVER! I have been a patient for a while and it has never been an easy experience with them, the only reason why I continued to go back was because of the convenience.

Dr. Yunayev and his staff are the most professional that I have encountered in Brooklyn when it comes to OB-​GYN services. The office is clean and modern. The only downside is that it is pretty out of the way if you don’t live in Mill’s Basin, but it’s worth the trip. His staff is lovely, too.