Boxbee

Bad experience… they confirmed a pick up and then a day later, emailed me to say they were overscheduled and kicked me to the curb!

Above and beyond. That’s how I would describe this company. Having moved from the East Bay to Brooklyn a couple months ago, I felt some sort of weird kinship with this company from the start because it started in the Bay Area and now services both the Bay Area and Brooklyn. Our first experience last winter was incredibly positive. When we realized we couldn’t fit all our «stuff» in our new apartment, just a few clicks and there was an incredibly friendly, professional person at our door delivering boxes right on schedule and then a few days later picking them up. We ordered a few more boxes a few weeks ago when our daughter returned from college with even more stuff. Like two other recent reviewers, we got an email saying they couldn’t accommodate our order but I reached out to see if there wasn’t some way to just store a few more boxes for an existing client and somehow they managed to arrange a delivery and a pick-​up all in one day. I’m so grateful! My guess is that their great customer service and terrific way of doing business made them more successful more quickly than they had expected and they ran out of space before they had found adequate alternatives. That’s a shame and I totally understand the frustrations of the two most recent reviewers. But if our experiences are any guide, this is a great company whose growing pains should not overshadow its really exceptional business model.

We ordered boxes for my daughter two ½ weeks prior to her coming home. We didn’t want her to stress out about where to store her things over the summer during exam week. She was giving confirmation by a representative from Boxbee, which gave her peace of mind that she didn’t have to worry about where she would store her things over the summer. When it came time to receive her boxes, she called the company wondering where her boxes were, and they proceeded to tell her that they did not have any more room for her things. She flies from NYC to CA next week, and now is in a panic during exam week where she is going to store her things.
As a parent this is unacceptable! Boxbee needs to get organized. and know ahead of time how many spaces they can rent out before they promise a student they can take them!
This was our first and last experience with Boxbee. We will never use this place in the future. Shame on you Boxbee! We reserved our spot weeks before exams!!! You do not know the stress you caused our daughter during exam week!!!

NEVER use boxbee. A week after confirming a storage order for my roommate they called (days before she needs to move out) to cancel without providing any compensation. When pressed they said they’d give the manager her email and «hopefully he would contact her». Unreliable, horribly run business.

It’s really saved us during our time in NYC. We’re hear for about a year, moving to a different furnished apartments every few months. With Boxbee, a few days before we move we just get a bunch of boxes, fill them with our stuff, and then have them picked up. And then a couple days later we have the boxes delivered to our new apartment. way easier than trying to get a cab and load up all our stuff in it somehow.
We also use a couple Boxbee boxes for our camping equipment and summer stuff. Always good to save some room in tiny apartments.

These guys saved my life. Moving in NYC is horrible. Moving in NYC when in between homes is the worst. Moving in NYC with a service like BoxBee is upgraded from «horrible/​the worst» to «not that bad». Anyone who has done this knows that’s a serious upgrade. The staff are super helpful. The system is a breeze to use. No minimum storage dates, no complicated terms and conditions. Put your stuff in that bright yellow box and get it back when you need… Only thing that would improve the experience is an iOS app! Thanks guys, without you it would have been so much worse.

Boxbee is so easy to temporarily store stuff! Setting up a pickup and delivery date has been so easy, boxes are easy to carry up stairs, the delivery people were prompt and helpful, and prices are more than reasonable.
This is a great solution if you live in NYC!

I had a really, really good experience with Boxbee. I needed to store some things over the summer while I transitioned to a new job. I ultimately wanted the things in the new place, but there was a three month gap where I wanted them stored.
I don’t have a car and I didn’t have enough stuff to justify the cost of a mini storage unit. Boxbee turned out to be the perfect solution, and I’m happy to report that the experience of working with everyone on the phone and who came to deliver/​retrieve boxes was super professional and easy to work with. I
It was amazing how appropriately priced and easy it was to work with Boxbee! I seriously couldn’t recommend them more highly.

Easy to use, quick and responsive, and very flexible and attentive. Great service!!! Perfect for my move from a short term rental to my new place.

I am so SO glad I used Boxbee to move from my studio apartment to another studio. For a single 20-​something who is not adept at lifting and moving boxes or driving in the city, this was the perfect solution for moving and storing.
The awesome thing about Boxbee is that they will take your boxes from your apartment and move them straight to your new place. Not just to the curb in front of the building, not just in the lobby, but actually into the room. So you don’t have to worry about walk-​ups or moving all your stuff by yourself.
Not only that but every single interaction I had with anyone from the company was fantastic. They really have customer service down (Thanks go to Brian, Tiffany, and Paul especially!). Plus they gave me an amazing discount on my purchase, and they went above and beyond to make sure I was happy.
The movers were fantastic, the people in the office were incredible, and overall, I was blown away. Boxbee is doing it right.

Great service, has completely replaced my traditional storage. My wife and I love it and would highly recommend it.

By far the best last minute and flexible storage solution! They offer a variety of sizes and you can move on your own schedule. Customer service helped me address a scheduling issue very promptly.
If you need extra space in NYC, use boxbee!

Easy pickup and dropoff — exactly what i needed for winter storage

Words can’t describe how much I love Boxbee! The customer service, both on the phone and in person, is superb. They offer a student discount for the whole summer (great for college students like me). When I explained that I had to leave to catch a flight the morning they were supposed to pick up my boxes (before their pickup schedule starts) and wouldn’t be there to give them the boxes, they actually went out of their way to come early and pick them up before I left! It just goes to show how much they value customer satisfaction. Cannot recommend enough!

I’m really impressed with this service — great people, easy to use software interface so you always know where your box is and what’s in it (can upload your own photo to jog your memory). I have recommended them liberally and will continue. My apartment is now almost picture perfect and ready for a baby to arrive.

The most pleasant part of my move has definitely been boxbee. Always accommodative to my ever changing needs and schedule, and always answering my questions with friendliness and speed. The team is awesome (with the amount of times I called I am sure I spoke to all of them) and you can always get some one on the line. Prices are reasonable even without the Unilocal coupon and I will use them again if I ever need them. An example of how awesome they are — one free pizza will be delivered on my move in date to help make my move a bit better. Thanks guys!

This service has changed my whole way of living in NYC. I’m looking for a new apartment right now & don’t even worry about closet space when I check out a place!
A company that picks up, stores, and delivers my stuff all at my convenience… and at a low cost. It’s a genius idea that has been executed very well.
Additional plus: customer service was excellent. Every point of the process convinced me that this was a well-​run and worthwhile business to trust my «treasures» to!

I’m glad Boxbee is now in New York — the city that never sleeps… without a crapload of things stored under the bed!
Like most New Yorkers, there is something to be found in every nook, cranny, and crevice of my apartment. I found out about Boxbee and decided to try it out. Basically, you schedule a time for them to drop off a box, then you schedule another time for them to pick up the box. I love how quickly you can schedule the boxes to arrive, and how they give you only a one hour window. They also call you right before they arrive, so you know to expect them.
Great customer service and super convenient. I don’t know why I would go to a storage unit anymore, when it can come to me?