Broadway Family Dental, PC

Great office, very comfortable, pleasent people and didn’t feel a thing during my procedure.

Great office ! Nice professional staff; office was really nice! Front desk was very polite and explained everything in terms of consent forms. Doctor was very knowledgeable and explained everything to my understanding. Highly recommend.

Great dental office, very clean, the staff is super friendly and Dentist very knowledgeable. All the equipment is brand new and they actually spend their time explaining to you what procedure you need and why.

I was very dissapointed with my experience! The front desk girl was great asking all the right questions but than the assistant comes out wearing gloves and a mask on her face. Yuck!!! When is the last time you changed those things?! You’re not touching me with those after touching door knobs and whatever else you came across. She tried to take X-​rays on me while I am 6 months pregnant! (By the way, still wearing the same gloves) I told her I refuse since I am pregnant. She tried to show me my own doctors medical clearance to be seen as if I have not read it myself? I don’t care what the doctor says because at the end of the day if something is wrong with my baby I would never forgive myself for that X-​ray to be taken.
She called in the office manager and she continues to tell me that due to insurance purposes they can’t do anything for me if they don’t have an X-​ray. I know the dental field, I have been in it for a few years but I don’t want to be that snuddy person saying I know everything so I never told them about my professional life. I know X-​rays are used to prove that someone needed some work done for billing purposes and to see about any underlining diseases. I just wanted a temporary filling while promising to come back right after my baby is born to get everything done with X-​rays but than I was told that there was no code for a temporary material to be placed to help me with my discomfort. So basically! She is only worried about getting paid. Thanks so much for caring about people’s discomfort! This is not a friendly, happy to help practice but just another business for another profit driven businessman.

Before I go to any medical office, my first question since I work in medical billing is «Do you participate with my insurance?» Not do you accept, not do you take it. I know the difference. So I was told yes, we PARTICIPATE. Ok cool. I go in, I see the dentist, great guy. Very attentive and gentle. I was told I had 2 cavities and needed 2 fillings plus a cleaning. Alright. The office manager comes back, «ok so you’ll be responsible for your deductible and 20%». Sounds about right. $ 210. Ok. Work done, I’m happy. I get my EOB from my insurance, I should not have paid a dime. So I call the office, speak with Alexandria or what ever. I explain to her I was overcharged as per the eob. She says, no, I was charged correctly. Now I work in billing, I know exactly how to read an eob. She tells me I had 5 fillings and I paid exactly what I was supposed to. 5 fillings!!! I wasn’t put to sleep, I know what was going on in my mouth. Where in the world did I get 5 fillings?! So I told her she needs to refund me based on what my insurance reimbursed them. She got loud, I got loud. She then tells me I better call my insurance. I’m like lady, do you know what you’re talking about?! So she hangs up on me. I call my insurance only to find out this dentist does NOT participate. Well I do hope they reprocess my claim and pay them the right way. And I do know, this place won’t get another dime out of me and my family will never step foot into their office ever again. I hope all who read this know that they bill fraudulent and are shams. Too bad though I really liked the dentist. He needs to find another practice.

OK, so my visit itself was nice, but afterwards was pretty disappointing.
They failed to do the insurance paperwork they promised they would do, and when I called them to follow up, they told me they can’t perform the procedure I need and I should switch to a different dentist.

This is an epic review; read from bottom. Screenshots available. Cliff Notes version? I get shoddy dental work, employee of dental office goes all Amy’s Baking Company on me. Even throws information on my confidential medical records at me as insults.
UPDATE:
As of 4:15 8÷1÷14, they have changed the name on the account for a third time to «Dental D.» They’ve been blocked.
UPDATE:
Employee wrote me again on Unilocal (5 more times) and has changed her Unilocal SN to «Veronica M» and claims I messaged her and she has no idea who I am. Too bad the rest of the message thread (that she initiated) still exists and I have pics of her using both names. This is what she said:
«U contacted me on Unilocal»… For no reason”… «Mind ur business»… «Like I said»… «U crazy lady»
Then she thankfully blocked me. So at best you have a receptionist that works there that thinks this is perfectly ethical and professional behavior… and at worst dentists who do.
UPDATE:
I have reported them to Unilocal for abuse and the NYS Dental Board for misconduct.
Continued harassment from the office.
After telling her to not post fake reviews, she wrote me back «Get a life you depressed woman.»
I replied with: «Lol I’m not depressed. And I’m not the one writing fake reviews and emailing them to people.»
Her response: «U seriously need to mind ur own business. U r an unhappy person in ur life n need to learn to cope with it since u suffer from depression.»
And mine: «Mind my own business? Sweetheart, you emailed me. And no, I currently do not suffer from depression. Have a history of it. As you’d know from my confidential medical history. Keep talking, you’re building me a great legal case.»
And then the epitome of crazy. EIGHT different emails from her in the 20 minute span it took me to get to work. Each containing just a few words:
«U need to really just get a life»…” It’s getting pathetic”…“And old”… «Like do u not have anything better to do then to harass n threaten me ?»… «Seriously»… «So sad»
«No wonder u work from home makes sense» … «Go torture someone who is like u and let me be.»
Pretty rich seeing she was harassing me and um, I don’t work from home so not sure what that’s about.
My final response: «If you contact me again, I am going to the police. I told you once before to stop harassing me and you did not. You contacted via another means.»
UPDATE:
This is getting bizarre. Got this message on my Unilocal email last night. It’s obviously written by the same person. No sure why she emailed it to me and didn’t post it on Unilocal as a review?
«Anna D: 5 stars 5 stars 5 stars 5 stars 5 stars 5 stars The staff was very friendly and helpful. All my questions was answered They charge a very reasonable price that is affordable. The treatment went very well and it didn’t seem as painful me. The results i got were fantastic! In the end, I have beautiful straight teeth! I would definately reccommend to family and friends!!»
I told them they’d get in trouble for posting false reviews but congrats on sounding slightly less like a teenager. I get back «get a life you depressed woman!» Thought that was pretty classy as I had listed that I had a history of depression on my CONFIDENTIAL MEDICAL RECORDS. So… yeah.
UPDATE:
This is the comment I got from the dentist today after I wrote this. I know it looks like it’s written by a teenager and not a professional medical establishment:
«U noe what u wrote on Unilocal wasnt very nice. U wrote false information. We offered for u to come bak and u did not want to. With that being said that comment was not nwcessary because out of all the patients you are the only one who wrote a bad review. Only shows one thing. You urself have a fear with the dentist.»
And yes, they did offer to have me come back but as I don’t want anymore pain or shoddy dentistry, I passed. And no, I said NOTHING that was false. When I get it fixed I’ll report back what the new dentist says.
Why would I lie? What do I possibly have to gain by lying?
ORIGINAL REVIEW:
The doctor was horrible. He didn’t rub numbing stuff on my gums before putting the needle on one side. Then when he did put the needle in he must’ve had the wrong angle or something because I felt the entire damn filling. I told him it hurt, told him it was a 6 out of 10 for pain but he kept drilling and didn’t offer me more meds. It was incredibly painful. I was trembling the entire time. He kept saying how weird it was that I felt the pain despite the meds he gave me. «They should do a study on you!»
The fillings I got are uneven and rough. So rough, in fact, that I can’t even floss because they shred the floss. (Pics available)
They offered to fix it but there’s no way I’m going back. It was incredibly painful and the doctor’s insincere apologies made it worse. I will pay out of pocket if I have to. I never understood fear of dentists until now.
Don’t do it.

Broadway Family Dental is ⁵⁄₅! Great people and amazing dental work. I finally found a dentist who I can trust.

beautiful office, friendly staff, very little waiting time. pleased with results from trained professionals. def gonna keep smiling: D

This Place is awesome staff is so sweet and nice very professional nothing but painless process I recommend every one to go there if they are scared of dentists after one visit you will fall in love. Front desk staff is hot the mother and the daughter just even worth to stop by once a day 5+++++++++++++++++++++++++++