Carroll Cleaners

Pros:
Always on time
You can lose your ticket and they’ll find it by your phone number
You can pay by credit card (not Amex)
Cons:
The lady there is rude!
Pricier than the countless other cleaners in the area
Laundry comes back smelling like old lady and costs more
I like San toy or the other laundry place just north on 7^th way better!

Best part of this business? The owner. I have never met a happier man in my life and his enthusiasm for life is contagious and part of the reason I’ve considered but never actually switched from using them for wash and fold. However we did switch from their dry cleaning service.
Pro’s —
Extremely convenient. They offer same day pick up and delivery. Just one phone call and the happiest man in the world is there to pick up your laundry.
Affordable– They don’t charge for pick up. They have a $ 20 minimum.
Clothes always come back clean.
Cons–
Dry cleaning service is not thorough. I used to take our laundry here for dry cleaning, but it would come back still with rings around the collars of shirts.
Unless the garment is in perfect condition they will not dry clean it: One time I dropped a pair of pants for dry cleaning and the front desk woman called and refused to wash them b. c the bottoms were frayed.
Overall, ok place to send wash and fold and definitely one of the most convenient in the area. Unfortunately I don’t recommend for Dry Cleaning.

I have noticed that a lot of the bad reviews for CC were for laundry service. However, I have used CC for tailoring clothes for YEARS and they have been amazing. I have a hard time finding jeans and I always have to have them taken in. Each time my clothes have been tailored perfectly, and returned to me on time. The price is a little on the high side but it is worth it. I have not used there laundry service at all. They have been a life saver for me in regards to tailoring clothes.

I’ve noticed that all the lousy reviews for Carroll Cleaners are for their laundry service. Well, I’ve been using Carroll Cleaners for years, and since I prefer to do my own laundry using my apartment building’s machines, I use CC just for dry cleaning — and never had a single problem with their work — and to get things altered or repaired. I can’t tell you how many pairs of slacks I’ve had hemmed, and waists shortened (I’m under 5′, and even petite-​sized clothing is too long for me) and the results are quick and uniformly excellent
Pricey? Somewhat. But while I can wash, dry and fold my own clothing, I can’t sew, and CC is a lifesaver for me.

I will never go here again. 1) every time I drop off wash and fold I get my clothes back with other people’s items (socks, a pair of shorts, a tank top). I can’t imagine how many items they lose of mine! 2) I dropped off two cotton dresses for dry cleaning. They ended up washing them and they shrank dramatically. I can’t wear either of them anymore and I used to wear them regularly. 3) back to wash and fold, they must dry everything on high since my clothes always have a burnt smell to them. Not going back.

Horrible service. The female owner is nice enough until something goes wrong, and then she will tell you it’s your problem. I left this place after they started stapling my shirts and inserting large pins into dry cleaning pieces. Somethig changed here quality-​wise in mid-​2014.

This is the first time I’ve ever reviewed any business. HORRIBLE. DO NOT GO HERE. They laundered my husbands suits, blazers and my formal dresses instead of dry cleaning them — ruined $ 4000 dollars of clothing. They didn’t apologize or offer any compensation at all. In fact, they denied making a mistake. The clothing are all now shrunken and un-​wearable. I cannot believe a business like this exists — crooks, stay away.

Negative stars. They lost a $ 500 dress of mine then insisted that they had sent it back to me. Owner hung up on me when I called about it.

Prompt service and the pickup/​drop off options are really convenient. They do accept credit cards, unlike nearby United Laundry. However, I would strongly recommend against using their wash and fold service for your normal clothes — unless you enjoy re-​ironing everything afterward. They smush everything into bags and nothing comes out actually wearable. Use them if you have sheets or towels to wash, or need dry cleaning — but leave the everyday stuff for the laundromat yourself. (Or, go someplace with a lower minimum price for service wash — their prices are pretty high compared to other places.)

Caveat Emptor: Buyer Beware! I have used Carroll Cleaners for any years with various problems but this has to be reported. I stopped by to ask the Asian female owner would she reinforced the buttons on my vintage coat. She explained she too busy come back later but she marveled at the buttons stating «I’ve never seen buttons like that — they don’t make them anymore. I returned two days later. She switched all the buttons and told me to leave! I always biuy vintage coats an Unfirunately I have no pic of the coat. Never trust them they are theives.

AWFUL! I have used Carroll Cleaners for about a year. I was never too happy, and would politely tell them to please clean rust stains from their ironing process (a common occurrence). They never did anything and when I brought several shirts at once and again asked then to address the stains, they got very defensive and rude. There are many cleaners in Park Slope. There is no excuse for unprovoked rudeness.

I’ve gone to this cleaner for 3 years, and until recently they were fine. Fast, polite. Perhaps they have now added staff or something else has changed. Prices have gone up – by about 25% — and service has tanked. The staff _​on-​site_​is extremely friendly and helpful — not complaints there, but if you are having laundry washed and folded, good luck.
The cost is still only moderately higher for straightforward washing than at a coin laundromat, but _​expect_​to lose laundry.
Most recent washes I have taken there (that was not something big like sheets) has seen shirts, socks, underwear go missing. Most.
Several shirts have come back with holes in them. Sheets have also come back with holes. Several items — including sheets and shirts — have come back with stains they _didn’t_ have beforehand. Some of these stains have proved to be permanent.
On one occasion, they had not washed my stuff _​at all_​. Not at all. Zip.
I supply hypoallergenic detergent of my own. OFTEN they have lost _​full_​bottles of detergent. At $ 17 per bottle, that’s not cheap. Again, this is a problem with the staff at whatever place the wash-​and-​fold work is sent.
All of the above in the past 5 or 6 months (as of ¹¹⁄₂₀₁₄).

AWFUL.
I took these guys a stained pair of pants that my go-​to dry cleaner had tried, unsuccessfully, to clean. I told Carroll Cleaners that I wasn’t sure if a stain could be fixed since it’d already been laundered once, but to do what they could. The day of my scheduled pickup, I got a call explaining that they didn’t think the stain could be removed so they weren’t going to clean the pants. No problem. Except I just picked up the pants, and they’re worse than when I dropped them off – the stained area looked like it’d been attacked with bleach (the pants are yellow) and the fabric was ripped! I complained, and the employee was beyond rude, saying that they called «the day I dropped them off» and asking «how could I have ripped the pants if I didn’t clean them?» Almost as hard a question to answer as why would I have paid to clean ripped pants?
Clearly, they tried to spot-​treat the pants – aggressively, considering the fabric damage – realized they’d made a huge mess, and then covered their tracks by calling me to say the pants «couldn’t be cleaned.» They were rude, incompetent and completely unprofessional. I wouldn’t trust these people to wash my dish rags.

STAY AWAY! This place just lost over a $ 500 dollars worth of my clothes, and the only thing that they could say was «sorry.» I still have my ticket, and they claimed that someone came in and took the clothes. They also offered a pretty insulting excuse that they pay too much in rent and «don’t keep records.» I would strongly urge people to stay away from this place.

One reason I want to post the review is to say I’m so happy switching over from Yes Cleaners (5^th ave and President) to Carroll Cleaners. It’s a couple blocks further from my place, but totally worth it.
I went to a pretty a dress up New Years party and it got pretty crazy. There was 400 people there, a dj, and 5 hour open bar. Needless to say, after while people were bound to drop drinks on the floor. So much so, that the slipped and fell and got a terrible stain on my dress shirt. I never thought they would be able to get it out, but I had to try it and it looks brand new! So happy to find a great dry cleaning service. They are also reasonably priced, and very quick. I can’t believe places like Yes Cleaners stay in business.

great spot to get it done

clothes came out crisp. amazing speedy service

I don’t know about the cleaning part of the business, all my clothes are wash & dry. However, I needed a new cover for a body pillow and they made one for me. I brought them fabric and the old cover to copy and they did a great job. They put in a matching zipper, charged a reasonable amount and had it ready in 2 days.

Really unsettling experience! I walked into the store and right away they are rude! I read the review from the person below me and thought, maybe the women helping me was just having a bad day. Can’t hold that against her, right?!
I went in to have two pairs of jeans hemmed and thought, while I’m there I will drop off dry cleaning. I just moved to Park Slope and haven’t found a dry cleaner that I love yet so why not give them a shot.
While they did a standard job with the hemming, my dry-​cleaning experience was AWFUL! Half of the items they didn’t even clean. They just pressed them and put them on hangers. I had white sweaters that I had gotten dirty and they looked like they had been wiped on the floor and then put into a bag! I was shocked especially since their prices are SO EXPENSIVE!
When I went to ask them to reclean or to get my money back (with proof — I brought the items with me) the owner scowled at me and said that I was wrong! The items were still in the dry cleaning bags they came in. How could I be wrong?
I will NEVER go back there. I am a loyal consumer and when I find a place I like I stick with it and usually rave to people that they have to try it too. This place — never again!

Popular enough to have an occasional line out the door. Worth the short wait though.
Hours
M — F 7 AM — 7 PM
Sat 8 AM — 6:30 PM
Closed Sundays.