Chase Bank

I must admit this is more of a review for the ATM machines since I only find myself coming here for cash.
The machines are most often fully functional and dispense actual US dollars when the appropriate keys are pressed combined with a genuine ATM card inserted. They offer multiple height machines in case you’re really drunk and feel better sitting on the floor. They have one of those tables you can sign checks at, if anyone really used checks anymore.
Most importantly they’re close to a few locations that are cash only and if you’re a Chase customer, well, you know it, you don’t pay any fees! I’d say it’s a great place to come meet dead presidents.

Great Service.
Warm welcome from Matthew.
Fix my business issues in about 5 min.
PS
Good luck with the new Baby!
Thanks Matthew.
Doron — ExpertTech Inc.

OMG I went to Chase Bank on Smith St and Baltic in Brooklyn, and banker Matthew Evins was so helpful. He went above and beyond to help me in a frustrating situation. I recommend him and the branch.

Nobody says «we don’t give a shit about your business» like this bank.
Tried to open a checking account 3 time online and get a coupon code int he process — FAIL!
So I decided to go into this branch of Chase because its close to my house. Open a checking & savings account in person — how hard can it be?
Greeted by a «Personal Banking or something guy» Didn’t introduce himself and we sat staring at each other for about 30 secs
Me: «I want to open a checking and savings account»
Him: «Ok»
Me: «Do you have those?»
Him: «Yes»
Me: I” Tried to open account online but Chase wouldn’t send me the incentive code after 3 tries“
Me: «And I am already a Chase Slate CC customer:
Him: «Let me look this up»
2 – 3 minutes transpired
Him: «I can’t find the code let me call my banking support line»
Calls banking support line
Tells them he cannot find a way to get the incentive code
Banking support tries to find the code and fails
They ask me to log into my existing CC account from his terminal — not sure why
Banking support tell him to call the Marketing Department
By this time I have have grown tired and make my excuses and say I will pop back later (NO CHANCE)
Going to try TD Bank now.
Seriously Chase — is it your policy to make new customers business experience a f**king nightmare?
I thought that was reserved for existing customers?
How fundamental a fail is this? Screwing up a simple customer service experience before you even land the customer?