Chase Bank

This bank used to be great, now the lines are incredibly long and slow. No longer recommend.

Today I called this branch (whom until recently had a private business banker for 4 years who handled all my needs – A wonderful man, who has since left) and got a voice message that said they were busy assisting other customers, and to try back in a few minutes. There is no hold, it simply reads the message and then disconnects. So I continue to call back every few minutes as instructed to finally get an answer after 6 calls (as logged on my phone).
Bank Associate: «Chase» (In my head: Hurray! I finally get an answer!)
ME: «Hello! I am calling to ask what I steps I need to take if a merchant issued me a refund to a bank card/​account that I had used at the time of purchase that is no longer in service?»
Bank Associate: «I have no idea, you are going to have to come in and speak to someone.»
ME: «Ok, before I do that, Is there someone available with whom I might speak to who would know the protocol for this situation?»
Bank Associate: «No, Everyone is busy. Call the 1 – 800 number» (no actual 1 – 800 number is given to me, simply «call the 1 – 800 number» what «1 – 800 number I am thinking…»)
ME: «OK, but you just told me the only way I can get help is to come in. So what will calling a 1 – 800 number…(interrupted mid sentence)
Bank Associate: «Call the 1 – 800 number» CLICK.
The call was logged as a total of 48 seconds and that included the time the phone rang. The woman who answered had a pleasant tone in her voice but clearly was curt and busy, understandable, it’s a Saturday but there is still a phone number for your bank. It is normal for customers to call their bank that they’ve been with for 6 years with 4 separate accounts both personal and business and ask what seems to be a routine question without getting hung up on?
In all fairness, a number of the tellers at this bank are usually kind and pleasurable to deal with but this was pretty disappointing…
On top of this, with having multiple accounts, I am getting monthly service fees totally $ 175.00−220.00/month for all 4 accounts but no one can provide me with phone service at my actual bank branch? And the charges are different every month… Hmm…
Does anyone know of any good credit unions in the area?! Time to switch…

20 people in line and only 2 tellers — it’s the first of the month and surely, one of their most predictably busy days? vibes are bad, y’all.

Everytime you plan to come here DONT!
They never have enough tellers and there is always a significant wait. Like right now, Friday at 4:50 there are two tellers helping 19 people on line. Meanwhile two other customer service agents are having a nice conversation with each other, laughing and carrying on while everyone else waits.
I don’t pretend to understand the banking business, but I understand the object of customer service. It’s to help the customer.
At any point that Chase would like to maybe add a third or third and fourth teller at peak hours it would be greatly appreciated.
jP Morgan Chase already holds most of the country’s money. Maybe soon they could help us to get our hands back on some of it

If it were possible I would give no star at all. If you ARE IN A HURRY DONT GO HERE, or anytime for that matter. This chase is an on going frustrating joke that no one doing banking should have to deal with. ATM is always malfunctioning; takes your money/​check and then generates an error. And have to call the bank if no ones available at the bank branch to help. Trying to open a new checking will only cost you a little over an hour in waiting and ever bit of your patience. NEVER ENDING HEADACHE. Save yourself the trouble and go anywhere else and or do anything else.

This is quite possibly the slowest Chase bank I’ve ever been to. There are eight teller windows and always two or three tellers working, one of which is for business transactions only. I literally had to wait over fifteen minutes just to deposit a check. The bank itself is usually clean and the staff is okay, I guess.

This space is totally under utilized. They have 8 teller counters and only 3 tellers actually helping customers. It’s very slow compared to the chase banks I go to in manhattan.

I never have a problem at this chase.
ATM’s run fine and since it’s much smaller than the other chase two blocks away there are usually less people waiting here to use the machines.
Its also conveniently located next to the grand Ave train station staircase heading towards Manhattan.
I can’t speak for the bank employees since I usually just use the ATM.

I had a business account with this bank for many years, more than 11, before they were chase. The service at this specific branch was good by the people who work there. All of the sudden, I started to see weird changes in administration. At some point I had a problem with my account and they did help to solve it. Where my frustration come is that they are changing their policies and please make sure you read every little paper the bank gives you. I won’t go into specifics of what is the problem because of confidentiality matters. Chase is not the best bank to put your hard earned money in. They won’t help you much to grow as a business. I asked for a specific type of service and the business account agent was not helpful. I had to keep calling him to get an answer and he got back to me too late with an answer that I did not like. Then, I was able to get in touch with another Chase bank in NYC and she told me that Chase is offering the service I need in her branch. So, I guess each branch has a different set of rules.
Chase also sold my relative’s mortgage to another bank for no reason. That bank sold to another bank and so on, so by now, this relative’s mortgage has been in the hands of 4 different banks. It doesn’t sound right or stable to me. I helped her to get a lawyer to fix this, now she has an extra lawyer’s expense.
The headquarter is doing things and when I went to the branch to ask are they for real? or is this a scam… the branch manager told me, «it is headquarter and that he did not have an explanation for me». Like if their Chase headquarter is some kind of hidden secret organization. So, there is my point, there is no stability in having your hard earned money in Chase bank. When I called the headquarter that had sent me the letter, I got the same empty answer from the customer agent in the phone. Headquarters had made a decision on my account and they can not give me a specific answer of why this was done. My relationship with Chase bank has ended.