Clear Internet

Had the service for years. When it works, it works well for me. But when it doesn’t this company had/​has the single worst customer service of any company outside of Verizon I have ever experienced. Completely useless and they don’t care if they don’t help you.
The company has been sold, so I don’t know why I am writing this. I am still with them so I thought it would be good to let them know. Horrible horrible service. NO service, customer service. Everyone should call T-​Mobile and see how they handle things.
The worst.

Barely give this internet «provider» 2 stars. It is so slow, and its still 50 $ a month! Im not really sure what I am paying for. SO EXCITED TO GET RID OF THIS SERVICE!

I give this one star as it is the lowest it could get. Clear was barely acceptable when i lived in Queens but in Brooklyn it is the absolute worst. I can’t wait to turn it in for FIOS.

This company sucks beyond all words. And it will soon be shut down by lawsuits.

I have the more expensive 4G Unlimited plan. Awful. Occasionally it’s OK with the basics, such as email, but often it struggles to do even that. If you want to watch video: forgetaboutit. The mind boggles at the thought of the cheaper 4G Basic service…

It worked well for a year, and then a few weeks ago the service grew unreliable during business hours M-​F. I record interviews via Skype, and the service has degenerated to the point where I can’t use Skype except at night or on the weekends. I contacted Clear customer service and their only proposed remedy was that I buy a new modem. I’m now looking for another provider.

Attempted to use two different debit/​credit cards for one time payment for a relative’s internet service. Provided the company with one card number but the charge was declined. Provided them with another card to complete one time payment. Without consent or notification Clear kept two card numbers on file. They proceed to charge the orginal card number for monthly service which was not authorized. When that card was canceled due to fraud charges by them, they went on to try to charge the second card number provided for an obscene amount. Thank god the card company flagged and blocked the charge.
Morale of the story, if you provide them with your account information they will keep it without telling you and charge it without authorization whenever they see fit.
Both cards were canceled and re-​issued and I hope to never deal with them again.

Dial up would be faster than Clear. I’ve had their service for a year now (and I’m supposedly right next to a tower) and I’ve never seen my download speeds hit over 1.4 Mbps. Unless I’m on the phone with tech support (yet again) and they «reconfigure the modem». I pay $ 50 a month for supposedly 4G network. Right.
You’d probably get faster download speeds if you lit your $ 50 on fire and waved it around your computer. Skip this provider.

Works wonders if you live in the right area (I’ve seen this thing hit 6 Mbps on the way to my house), which is great since it has no data cap. Works terribly just about everywhere else (including, unfortunately, my house). Worse than bottom-​tier DSL.
Customer service is completely non-​existent.
Do give the 14-​day period a try; don’t set any high expectations.

Two words for the service and their inept customer service department– absolutely horrendous.
Clear are such rip-​off merchants they make Time Warner Cable look like Amnesty International. AVOID!

I was really optimistic about an internet service provider that doesn’t lock you into contracts or gives sales pitches about adding additional services every time you call. However, my experience with Clear has been excruciatingly painful and beyond frustrating.
I purchased a month of service and a $ 150 router via credit card up front. I realized very quickly that their service wasn’t up to par and would not work for me, so I promptly cancelled and asked for my guaranteed refund. That was in March. I’ve been trying for two months to get almost $ 200 back.
They finally sent the money, but in the form of pre-​paid visas which you cannot get cash back on. This is New York. Land of cash only. What am I going to do with that??? Oh, and the kicker? I went to the website on the card to activate it, and the website DOESN’T EVEN EXIST.
When I’ve called (which has happened at least once every two weeks) their customer service folks are horrible. I mean, I guess (?) they’re trying – they must have gone through some kind of training where they’re told to repeat what the customer says back so said customer knows you’re listening. They do that, but they’re literally just repeating what you say back. It’s like there’s no comprehension involved, which is even more frustrating.
Seriously, don’t waste your time with this company.

When I first got Clear, the first device was defective but they sent me a new one right away since i was in the 30 day trial period. It worked great for browsing the internet and downloading music/​movies and I used it for my rooted Nook Color and laptop.
I never noticed any slow speeds or intermittent internet connections. Lo and behold, I very recently canceled my TW cable service and bought an internet streaming device and that is where all of my problems started! Again, at first, everything seemed to be okay and then up until three weeks ago, I started having major major problems.
The second device’s speed started fluctuating all over the place, the screen suddenly went blank for no reason, and I had to to refresh my modem constantly. I complained to their cstsvc and they sent send me another modem (the 3^rd) and charged me $ 9.99 shipping and handling up front.
I then noticed, that on my modem, the connection was great but everytime I watched Hulu or Netflix on my streaming device or started to download movies/​tv shows, I would experience freezing/​stalling or very slow download speeds. So I called cstsvc again and they first said they was high level congestion in my area and wait 24 hours for the connection to speed back up.
I was also told that I used too much data and that I should stop downloading and using my streaming device so much. I was like «huh» but I didn’t really get it until I saw the customer forums and saw that anyone deemed «a high usage user» their speeds would be capped so that other customers do not have to suffer from other people’s overusage…“cough, bs!” And they confirmed that they use a built-​in software program that monitors those «offenders» and slows their speeds automatically.
So today was the last straw, I was home sick with the flu and this morning I had fast download speeds of 5.5mbps — 9.34mpbs, Hulu was working great and my files were downloading super-​fast. I then took a nap and woke up at 5pm… I could barely get on the internet with download speeds averaging 0.46mbps — 0.68mbps.
After doing extensive research and saw that other customers were suffering, I called their cstsvc with a vengeance and demanded to cancel my service (without being charged a termination fee). I told them I didn’t want to hear anymore of their scripted bullshit and that I have a high level of technical knowledge and that any excuse they dole out would be refuted.
I told them either give me back my speeds I paid for or terminate my contract; they couldn’t do the former so it was a done deal. As of February 10^th, I will no longer be a Clear customer. Good riddance and don’t let door hit you on your way out. And if they try to charge me anything, I will not only notify my bank that they are fraudulent charges but I will also add a complaint to the BBB’s 3,000 complaints already on file about this scam of a company!
P. S. Did I forget to mention that the owe $ 737 million dollars to Mayor Bloomberg and are in serious debt and that they have a class action lawsuit against them as well?

I cannot think of a better way to waste your money and time… all while being frustrated.
If you want service that’s slower than 2G and customer service that would make a feral pig look friendly – then by all means choose Clear! Search for Clear in any city in the country, and you’ll consistently see the same poor reviews.
It might seem like a good deal, but you have been warned!

We purchased Clear’s highest internet package and it’s a terrible. We pay $ 50 a month, and our internet connection is terrible. When I called the rep, we found out that our download speed was clocked at half the normal amount and that their was issue with one of their towers in the area. Now the customer service was excellent, the man’s name was Adam, and he did a great job, but as the company as an internet provider is just awful. Their recommendation to me was that I limit my internet use, and wait until a new tower is built, which is total bunk because that would be like me telling them that I’ll pay half of my bill. The least they should have done would be to offer me a credit, especially when the problem had been a three week long issue. I’m totally not going to continue using this service, it’s pretty bad.

These people are the biggest fucking dolts on the planet. That wouldn’t be a problem if their service actually worked, but it doesn’t. So, before you go with them, imagine me right now, sitting on hold with Clear customer service, Clear account services, and Clear collections, explaining to each one of these mumbling fucks that their service doesn’t work and I refuse to pay an early termination fee for their shit service. In summation:
1. Service is spotty and often does not work.
2. Service is slow when it works.
3. There is a built-​in early-​termination fee that they will try to make you pay when you call to cancel their bullshit service.

I give them 2 stars just for the fact that the service works ok.
But the customer service is the worst. I bought my original modem in Oregon and was told by the sales person that it would even work internationally (not true, She was clueless)
though it did work rather well for traveling the U.S. this last summer.
I recently moved to NYC and wanted to get wiFi on the go for my IPad.
I went to the clear store. The Hip Hop was blasting and the sales people were dancing. I was the only customer. it took forever, I wanted to pay my bill, Thats a 7.00 charge to pay at a store. I got the hotspot. I wanted to cancel my other modem that was not compatible with my IPad. They could not perform this task.
The call to customer service takes you to India It takes 20 Cellular minutes for them to tell you they have to transfer you to Korea (South I think)
Then the person grills you on why you don’t want to keep the second modem. Then they begin to tell me the charges I will incur if I don’t run around and find someone to sign up to use my old modem.
I finally told them that I would pay the outrageous fee and she was to mail me a return label to me, (at a cost of 17.00) I have decided to cancel my service after this 2 hour customer service debacle

Horrible. Internet. Provider. Not ideal for multiple users unless everyone is what I would call a «casual» internet user. These kind of users check email, browse the web, don’t do much intense downloading or streaming of anything. Everyone Else? Avoid this provider. It’s download speeds are roughly 1 – 3 mbps. If you’re alone and the only one who uses internet in your apartment/​house maybe this would be ok for you. Not the greatest for wanting to much surfing on Youtube, Hulu or Netflix. Add in other users? Forget about it. It’s cheap for a reason.
Constantly trying to watch Hulu or Netflix on my PS3 and it has to consistently go into a loading screen, making any viewing choppy at best and largely frustrating. Imagine someone hitting pause every two minutes and keeping it on pause for a good 30 seconds.
If you are a heavy internet user, meaning you depend on it to catch up on some TV, watch movies, watch news clips, download pictures in a reasonable amount time or any file for that matter. Stay away. I had better luck with my phone’s wireless network and streaming on my computer than ever have using Clear.

Just one word to describe the costumer service and quality: AWFUL! save yourself some time and never get a subscription with these idiots!

Recently moved to new place needed an Internet provider. Unfortunately the building was not wired for Internet. I heard about clear and decided go give them a try. The 14 day return period was a great incentive.
I picked up the modem from the clear store in Brooklyn on Kings Hwy. Setup up was fast and I was up and running in no time with consistent transfer rate of 2.5−3 mbs/​sec. Happy with overall service. Would recommend if there are no other options.

signed up for this new internet service provider about a week ago. Once i received the equipment in the mail I went and set up the service. hookup of the modem and getting online was fast and easy. The modem tells you if you’re getting a good signal which I was. Five bars. Unfortunately even with the strongest signal possible and having moved the modem to several different locations within my house the modem would just shut down and start re-​booting up all over again. This would happen numerous times during the few days that I had the modem. I sent the equipment back and received a refund from Clear.