Cold Stone Creamery

I used to get Cold Stone ice cream when I went to high school around the area. My go to was banana ice cream with Reese’s cup mix in.
Decided to try something new this time and got a Founder’s Favorite (sweet cream ice cream with pecans, brownie, fudge, and caramel). Big mistake. I don’t know how anyone can eat this. It was SO SWEET! And mind you, I have a sweet tooth, but eating this felt like I was just asking for diabetes. The first few bites were good, but after that, it was just too much.
The flow seemed kind of weird to me. So we ordered the flavor we wanted near where the ice creams and «cold stone» was, which is basically right by the entrance. The guy told us to go pay while he made it so we went. But then we had to walk back towards the entrance to get our ice cream again. They put up dividers to separate the line to order from the seating area so we had to push our way past people still waiting to order to get our ice cream again. Not the most efficient set up here.
Also, not sure if the «cold stone» where they mixed our ice cream was working properly or not but our ice cream was basically melting when we got it. That’s not okay, especially since the whole point of this franchise is the cold stone.

I don’t recommend buying milkshakes here. They are limited with flavors. They have crappy corner store straws which makes it tougher to drink milkshakes. And when I asked for a milshake, one of the workers made 3 in 1 blend which happened to mess up the ingredient proportions for what I specifically wanted. I highly recommend going to the one at Times Sq. They know how to do it.

I’m a ice cream lover and cold stone locations are few and far between in Brooklyn. This location is not the best staff aren’t friendly and welcoming and sometimes location has a wet mop smell. But the ice cream is pretty good lol. Would absolutely prefer the sheepshead bay location any day …

I had the worst experience EVER purchasing a birthday cake from this place for my daughter’s 8^th birthday. I tried to order it online first, but it was confusing, so I walked over to the store, since it’s close to my house. The person working there was new and didn’t know how to take my cake order and told me the manager would call me later. When no one called me at the time he said I would receive a call, I called the store. I was told to come in and order it, so I went back to the store. I placed my order and paid for it in full.
Two days later, the store called me to tell me they weren’t going to be able to make my cake with yellow cake, only chocolate, and was I ok with that? No, I wasn’t. My daughter specifically did not want chocolate cake. And now, it was past the time to order a cake from many places, so I felt completely stressed and very screwed. Several hours later they told me they would be able to get the yellow cake from their sister store in Queens. I suggested we pick our cake up from their Queens store, since we would be in Queens right before heading home to pick up the cake the night before my daughter’s party. Later, they called to tell me that I couldn’t pick it up in Queens. I thought that meant that they couldn’t fulfill my order, but they explained that they could and that it would be ready according to plan.
I showed up to pick up my cake at the day and time that had been agreed upon. They took my cake out of the freezer to bag it and I was horrified what I saw. The beautiful frosting/​fluffy cream that was supposed to be decorating the top edges of the cake looked like a melted mess dripping all down the sides of the cake. My daughter had wanted blue icing, and this drippy mess of goo was yellow. She had wanted yellow writing, but instead it was blue. And it was just written plain, not like the other cakes, that were decorated beautifully and had cute writing on them.
The store employees tried to send me off on my way, attempting to sell me on the idea that this drippy look was the next trend in cake design. I was not satisfied and was very upset. They eventually offered to fix it. The worked behind the desk kept looking behind the door and telling me that they were doing a great job and I was going to be so happy, that they were doing right by me. Eventually, the worker who was supposedly fixing it came out with the cake looking exactly as it had before. He said he couldn’t fix it. They gave me $ 5 and change and bagged up my cake and sent me on my way.
I was clear in telling them that I was going to write a bad review of their place. Worst customer service, worst decorating skills. And I’m left feeling uneasy about what it was they were doing to my cake behind the scenes… rubbing their spit all over it?
I will never go back to this place, and I am telling my friends and family to also stay away.

The icecream was worth the wait in the line! Although seemed a little overpriced and not much interaction with customers

Waited several minutes for someone to just acknowledge us with eye contact or to just say something however the employees just went on with their conversation with their friends and actually flagged someone down behind us so they could talk about the weekend. This is actually the second time this happened. After reading several reviews about this place a clear pattern is evident.

I just LOVEEE cold stone creamery. I never go wrong with the birthday cake remix.
I must say, this place was just soooo busy!

Yeah this place is no fun. Bored, sad employees that treat you like poo poo. Shortages of ingredients. Premium prices for low quality food. I know it’s just a cold stone, and I know it’s at the mall in the middle of Brooklyn, but it doesn’t have to be a chore to get some ice cream. I think the fault here is clearly on the management, since the actual infrastructure of the store is bad and all the employees, universally, seem like they’ve just been beaten up. I wouldn’t jump up and down at the opportunity to work at a fast food chain in a mall, I realize it’s a bad job. But you don’t usually get a palpable feeing of how bad a job is when you walk into these kinds of stores.
Also, you can’t be an ice cream shop and run out of chocolate ice cream in the middle of the day. Whatever the circumstances are, that sounds like a load of baloney.

I’ve been coming to Cold Stone for some time now. I visit at least once a year. Today, made it clear that I have no desire to visit this location. Firstly, the lines are always stinking long (sometimes all of the way out the door.) With the long lines, why are there so little people working? Secondly, the price isn’t too cute. About $ 6 dollars for a small… it isn’t THAT good. Thirdly, the service is SLOW. I understand their ice cream process takes time, but they took so long my ice cream was melting. LAST, how do they advertise ice cream they can’t make? I asked for a particular ice cream «mix-​in» and the person serving me stood confused for a few minutes. She didn’t have the ingredients, and she had to ask me what was in it??? The service was just bad. I asked for a top, and the person at the cash register didn’t even cover it right. Get it together Cold Stone!

This particular cold stone is ghetto as hell from the customer to the employees. The place was sloppy and they didn’t even have most of the icecream flavors. People will cram in behind you like the icecream is gonna up and run away and even cut you off on line acting like they didn’t know they were behind you. Which leads me to my next gripe which is clearly what fosters the line jumping — the setup. As soon as you walk in, there is the slab of stone where they make the icecream, followed by the actual icecream choices, then the register. So you basically have to go from the middle, to the back, to the front. Absolutely senseless. Whoever came up with that layout and whoever else cosigned it needs to be slapped. Especially in an area like that where too many people don’t know how to act in the first place. That’s all you need to start a fight because someone cut you off. Anyway, I tried to smile and be polite with the employees who were all extremely rude and clearly did not want to be there. My job is certainly no day at the spa either, but my customers would lead you to believe it’s my passion rather than the bain of my existence. I will not be returning to this location.

The ice cream is good, but the service is atrocious. All the employees clearly don’t care about their jobs at all. Don’t expect your visit to this cold stone to be pleasant or quick.

The ice cream was ok (I don’t think ice cream could ever be bad), but the line was ridiculously long and moved at a snails pace. The employees seemed as if they would rather have been anywhere else, and I don’t blame them.

I don’t have a «sweet mouth» (as we call people back home that love sweets/​ice cream/​cake) but sometimes ladies, you know when we get that craving it has to answered.
I’m in Atlantic Mall quite a bit and I’ve noticed this store is always crowded (just like it is back home). I followed a queue in to the counter and as my personal preference is HD I had no idea what to order, or even how. I’ve never seen that rolling of the ice cream practice before. I was rushed and awarded with countless *sighs* as I made my enquiries so I left. One of my mottos is «don’t ever spend your money where it clearly isn’t welcomed.»
I’m leaving it with two stars. I doubt children has to deal directly with sorely employees and if this spot could evoke the joy I saw on the little faces I left there, well that’s something innit?
TIP: You work in too sweet an environment to be so sour.
The End.

My daughter was VERY HAPPY with her customized Elsa & Anna birthday cake! I ordered her cake on Monday and it was PERFECTLY MADE and available for pick-​up by Wednesday afternoon. Thank you to everyone at Cold Stone!

This location gets 3 stars in my book because it’s the only location in the city that has my favorite Butter Pecan ice cream! I travel all the way from the Bronx just to get my ice cream and sometimes do a little shopping.
I would have given this place 5 stars but let’s keep in mind that this location is in Brooklyn where people have little to no patience whatsoever and people are just down right rude and the service is absolutely horrible here.

I’m rating this Cold Stone Creamery mostly based on service and not the ice cream itself cause Cold Stone ice cream itself can almost never fail.
I should of known better than to come to THIS specific Cold Stone Creamery in Atlantic Center Mall cause there is ALWAYS a line even with 5 workers behind the counter and the place isn’t but so big to begin with. Just really came here to get a shake and then walk the BK Bridge on a nice day out. How difficult is it to put a few scoops of ice cream into a cone or cup and add toppings. The guys here make it seem like its damn near rocket science. And that wasn’t even for me but for the customers ahead of me.
I ordered a «Like It» Cake ‘N Shake…(my usual) and ended up waiting damn near 10 minutes for it. I can go to an Applebees or Buffalo Wild Wings in the same location and get an entrée order quicker than that. Not to mention for some odd reason the shakes and ice cream here are more expensive than even the locations in Manhattan. I think I have learned my lesson with coming to this specific Cold Stone and will just stick to the ones in Manhattan.
Bad service and overpiced… I’ll pass.

The ice cream is overpriced and they basically tell you they don’t want you sitting in the store because they put the chairs up on one of the THREE tables. So if the other two are taken too bad so sad. Except for me. I take down the chairs off the table. So?

We come here periodically when in the area.
We got the watermelon sorbet and the red velvet ice cream for 2 flavors for $ 5.
The sorbet tasted too watery and the ice cream tasted too buttery.
Never can find a seat in this place.

I had an ice cream here yesterday while waiting for some friends to go to Buffalo Wild Wings.
The staff was really friendly and the ice cream was pretty good. What else is there to review at an ice cream parlor?

Service is a bit slow and it’s a hangout spot for non customers… not cool. The line is sometimes out the door partially because someone seems to always be in training.
But all that aside this stuff is amazingly addicting… i mean this is real hardcore so be prepared to make a couple more visits in the same week.