Cover Realty NYC

I emailed Julian on a Friday and it was a holiday weekend so it was understandable that he did not respond until Tuesday. We setup an appointment to see a place I was very excited about on Thursday evening. He says to text him when I get there.
I scheduled something else in the area and was waiting around an hour and texted him when I got there. 10 minutes later he responds saying that he thought he emailed me to cancel which he didn’t. So I wasted an hour waiting in the cold but I really wanted to see this place so I stayed polite.
We tentatively rescheduled for Saturday. I texted him that morning and he said the tenant was being uncooperative so he couldn’t show it. I told him that generally there is a provision in the lease that says you have to let brokers show it as long as they give reasonable notice with no response.
I texted him a few days later asking again to see it but he did not respond. I was pretty annoyed because there was another place I wanted but the place he had seemed like it was perfect and I held out to see it and lost the other place.
I’m not going to be dramatic and say this was the worst experience of my life, but not showing up and then not even trying to get a showing is pretty much the pinnacle of being an incompetent real estate agent. I actually called the building management after and they said it was subsidized housing with a lottery (I’m not rich, but I probably wouldn’t qualify for it) so I think he may be advertising some fake listings.
Either way, I don’t know what his deal is but all he did was waste my time.