Crunch

Today I had my complimentary Birthday Training session with trainer Greg Cameron. It’s was hard not going to lie but it was worth every second. He motivated you and laughed with you and seemed to really care. Totally going to train with him again… Can’t feel my thighs lol…

I met my current trainer, Greg, at this gym and I’m not lying when I say he’s changed my life! He’s helped me transform my body and my way of thinking about fitness and food. He’s pushed me to be my best self. His talent is immense and his no nonsense attitude is just what I need out of a trainer. He is always professional and coming up with new ways to help me reach my goals. The classes at the gym are also really fun!

I am so pleased to have met the best trainer at this location her name is Winsome. I met her after a major operation left me with the inability to raise my right arm. I had no strength on that side of my body as that was the side that was operated on.
She was patient and did a full assessment of me during our first session. She understood that I was limited for a moment but she helped me to see the light at the end of the tunnel. I weighed 194 when I started with her in June. I now weigh 177 and keep going going down. She keeps my workouts fun and purposeful. She coached, pushed and motivated me. Her dedication to me and her clients shows.
So if u need a kick ass trainer who will give u the
Workout of your life please ask for Winsome. She is great w all ages and shapes.
Thanks Winsome u helped me get my sexy back.

This is my first Crunch gym and first gym membership. I am very conformable with the location and equipment in this gym. Still brand new and lots of space. And best of all monthly price is great at 10.40 $. However I do not appreciate all the fitness trainers approaching and asking me about my routine and workouts. I fell like there always trying to get you to buy classes. But most importantly I find it annoying when 6 different during different occasions randomly approach me and give the same pitch (what’s your routine, your goals, etc.) Crunch please don’t do this.

Great for what you pay for. Has everything you need to get in shape, it is the best gym in the neighborhood. It gets pretty crowded at night but in the morning you can get a good workout in. The personal trainers are pretty knowledgeable, the machines are state of the art, the staff are friendly and for 10 dollars a month, you can’t beat that.

These people are hungry for money and are at the point of charging people who signed up early– Under false pretenses of «opening soon.» I am sick of them trying to charge me and I never even went in, signed up in May 2013 paid my initial fee but they took over a year to open– found out they opened in 2014. I never been back after I was forced to join another gym — i let them keep the money and now they want more. Now I want my initial fee back for false business practices. Used our money to complete their build out, never admitting they weren’t ready to open. Actually falsely advertising there was a opening date coming soon in August 2013. These people are crooks and ruined the Crunch brand image for me. I WILL NEVER EVER DO BUSINESS WITH ANY CRUNCH AGAIN, EVEN IN ANOTHER STATE. THEY JUST LOST ONE.

i wish i could say that this was a great club but alas — NOT! i was one of those too, who joined the club before it opened, dropped my money for the «soon to open» club which was delayed numerous times without so much as an email, text or pigeon to relay this to paying members! i canceled (after much ado) and got a refund. so when they cranked up again (soliciting that is) they made commitments, its going to be fabulous… whatever…silly rabbit me took the bait — i just lost 100 pounds and yeah i wanted a gym close to home. now mind you, i previously held memberships at Equinox, NYSports and Blink… and i have NEVER encountered the duplicity and out and out fabrications that this gym staff pushes out to members.
this is the reason why…
i was contacted (just like i was to come back and give us a chance!) via phone to purchase — right now — a major training special — 10 one hour coaching sessions for $ 399. — since i found a great trainer there, cool and the gang, lets do this i’ll take it! i explained to the person that i definitely want these sessions with the head trainer who is fabulous… i got the yeah yeah definitely… do you need me to come in? no, we have your information on file. great. next 2 days, this is what really happened. the coach had been transferred promoted to the park slope, they charged my card twice! yup $ 800 for sessions that i empathically stated i wanted with him. they proceeded to try the olé bait and switch — take this person instead. no thank you — refund please. and it is here that it all falls down to this… they actually told me that they cannot refund my card — you have to get a paper check [did i give you a check or did you charge my card?], which can take weeks, and could «lost» in the mail. i actually went in the club and talked to the general manager/​regional manager and the erroneous information that i got made my head spin!!! this club is run by folks who clearly think their clients are dim witted. and possibly we are for coming to this club in the first place after the initial invitation of no information for months. when i called to speak to them, no one was ever there or they were «busy» and would call me back. oh and they gave me the name and email address of one of their own staff (now this was ballsy) that they told me was the overall Client Manager and could resolve my refund issue — i guess they forgot to tell him the ruse because he called me (my phone number was in the email) and asked why i emailed him. he has nothing to do with membership or this club. in fact, he’s the former manager of the bushwick location! baked. done. stick a fork in me!
you fooled me once. shame on you. you fooled me twice shame on me. this time, i contacted the banking institution and the BBB and before i could blink magically the money was back in my account. horrible experience and i completely take responsibility for plunking my money down the second time. they proved that they were incompetent the first time out.
do yourself a favor, find a better club that treats its clients with respect. i purchased 6 months in advance since i was serious and the best thing Crunch Lefferts can do for me, is refund me. and for you? close its doors immediately.

Signed up for this gym when it wasn’t open. Didn’t get notification that it was open. Never went to this gym, even to pick up my key (because I didn’t know it was open). At the time it opened didn’t even live in Brooklyn. Charged me for full membership. Tried multiple times to figure out the dispute with the gym but their collections kept harassing me for months until I finally gave in. Gym staff was not helpful in helping me figure this out. Not pleased at all with this experience.
EDIT ³⁄₁₂:
After I wrote this review a representative from Crunch reached out to me to try to get things resolved. Because of how helpful they are being I am moving my rating up to 3 stars.
EDIT ³⁄₁₃ #2:
I was reached out to by one of Crunch’s employees about this review. Her name was Jasmine and she was able to help me out and fix everything for me. Although I had that issue, their customer service at the corporate office was stellar and I was very impressed with how quickly things were handled. Because of how wow’d I was, I am moving their score up to a 5, because its one of the best I have dealt with.

Huge, well laid out, fully stocked gym. It is very clean, almost to a fault, as smell of the cleaning fluids can sometimes be a bit much, especially 30 mins into a elliptical routine. However, who can hold cleanliness against a gym.
The equipment is all new and state of the art, with enough cardio machines that even at peak hours you can get your sweat in. The staff seems friendly enough. I wish they had their own parking area, but off peak times aren’t too bad.
All in all can’t be beat in the neighborhood.

Staff are friendly. I go there almost everyday. It’s clean, never really packed and the classes are fun, especially the Zumba class on Friday at 6. There’s about 30 women, judge free and high intensity.
There’s there’s complementary kickboxing and personal training which can be useful for people who really want/​need to get into shape.

As an avid fitness junkie I love all things that allows me a good sweat. With that said, Crunch Crown Heights delivers without weird smells! As a holder of a couple gym memberships I’ve found myself utilizing Crunch over others; sure location has a lot to do w/​my decision process but the «fresh» air is a deal enticement!
Crunch Crown Heights is a fitness center with flair.
Fitness Center: Tons of smith machines
Flair: Kettle Bells, Battle Ropes, BOSU balls, TRX straps, Padded Boxes, and SMR rollers; all complimentary.
*They should add another free weight Squat Rack (usual a wait during busy hrs).
As mentioned in other reviews… The locker room is currently Co-​Ed and there aren’t any showers (although according to personnel «they’re working on it»).
Brand new facility & equipment. A hard working cleaning team. If you’re looking for a balanced facility to «get it in» for a reasonable price, I think it’s the best overall deal in the neighborhood.
Come on down just don’t take up time talking/​texting on you cell… I may need a spot!

At the beginning of the whole crunch crown heights experience, it was bad. The opening kept getting delayed whilst their marketing campaign made it seem that it would be opening soon. Eventually it did open and it was a nice new facility, though, it wasn’t finished (no showers as yet). The staff is very nice and helpful and they have excellent machines and classes. As a former patron of the fully stocked Crunch fitness, the price was very enticing. I think went they get everything sorted out it’ll be a great gym.

Great gym lots of equipment and so conveniently located. I wouldn’t be to hard on the rating or the staff since it is less than 3 months old

I moved in two weeks ago and enrolled to the crunch after hearing very good thing from my neighbors. I went 4 times so far, it is very high maintained, clean, and very nice and welcoming staff. I love studio classes and I wish the schedule had more classes to offer after 7pm.

Pros
Lots of equipment
3^rd floor is always available if you want to be by yourself
Never too crowded
VERY, VERY good prices
CONS
NO PUNCHING BAGS
Don’t expect the same type of equipments as park slopes or forth green. But then again at this price, did you?.
TRAINERS ALWAYS TRAIN RIGHT IN FRONT OF THE WEIGHTS. There are times you can’t even get to the rack yet they bitch about re-​racking.
In all fairness, this is a very good gym. Everything wrong can be easily fix.
PLEASE ADD A PUNCHING BAG

Brand new gym to open in the Crown Heights neighborhood. So far it is pretty good. Not the best gym that I’ve used but not the worst either.
It is very spacious but somehow seems to still feel a bit cramped. The exercise areas are wide open and not compartmentalized, which can be good or bad depending on your perspective. Also, there is no good area to perform floor work without being in the way.
They have brand new machines, all the free weights, and plenty of cardio machines. All around, this is a good gym and there is no excuse for not getting a good workout. No towel service and the locker room isn’t open yet. So heads up on that one…

PROS
New equipment
Clean
few members
Cons
Rude Staff
No locker room or showers
Max dumbbells 80 lbs
Poor customer service
Overall
The gym opening was delayed over 6 months and owners never sent any emails to inform members. I cancelled my membership after finding out there was no lockers rooms.

Well, the gym finally opened after not taking ppl about the delays. The equipment and layout is pretty awesome. Just sucks bc they should have held off on the opening. The staff isn’t knowledgable of the most simple things, like the price of a water bottle and doesn’t know how to use the registers. The water fountains don’t work and the only 1 that does has white particles in the water. I told the staff and he said nothing. Didn’t even check or put up a sign. He also recommended I use the bathroom sink, if I didn’t want to walk to the 3^rd floor for water. There’s more, but overall the staff just killed my pump.

Crunch has location throught NYC and now in Crown Heights