Cutting Crew

Today is Wednesday. Their hours are 10a-​8p everyday. So again, today is Wednesday.
I rushed there after work today, from Midtown, a little bit sweating and a little bit out of breath. Got there at 6:30p. Was hoping for a consultation regarding a digital perm. Got to the storefront and the gate was half way down. Sh*t, am I late? Wait, it’s only 6:30p… I bent my already achy knees (hard workout earlier) to look inside and see everybody sitting around, eating. Ok, I get it — dinnertime.
I gently knocked on the window, caught someone’s attention — who was grilling me at this point — and somebody else came outside and asked if he can help me with anything. Ummm, Hello! Customer here??? I asked him, «are you closed? At 6:30?» He replied (his exact words) «yes, we’re closed now…», (me) «i thought you closed at 8?» (Dude) «uh, for some reason we closed early today.»
Really? The ONE day I rushed into Brooklyn to consult with these guys and they’re closed early for «some reason». Thanks for wasting my time, CUTTING CREW. You just missed out on a potential loyal customer who spends loads of dough on her hair, and has tons of friends who do the same!

I wasn’t even going to write a review on the service but after seeing how my hair came out I knew I had to.
First off when I walked into the store no one greeted me or even asked me what service I wanted. I literally stood there dumb founded looking around as to who I can talk to. Finally I look to my left and see someone sitting down behind the desk, who, if otherwise had not stood up when a customer comes in and doesn’t see you, would never have been seen. I look at him as he looks at me with a clueless face and had to initiate conversation. Not saying people are entitled to greet me but it is one of the most important parts of customer service to feel as if you are welcomed to the establishment.
After I tell him I wanted a haircut he proceeds to take me to the washing station. While washing my hair I felt as if my hair was washed extremely poorly. Barely cleaning the scalp properly using the least amount of effort as possible (too light handed) to the point where I wondered if my hair was even clean. And when he lifted my head up to wash the underside of my head he provided no support so much so that my neck was struggling for a couple seconds, which I’m not one to complain if I had a good experience, but because I didn’t I just had to mention it.
Now to the haircut. I asked for light thinning and layers as I did not have layers to my hair. Usually when doing layers stylists would section off the hair from bottom to top to create a flawless gradient of layers. My stylist did not do that, however I understand there may be different techniques. BUT what I ended up with was a mess. My hair is choppy and looks nothing like layers. Instead it just looks like it’s been randomly cut in different lengths (which is exactly what he seemed to be doing) to mimic layers which has ultimately failed. I’ve been growing out my hair for a year to reach a desirable length, but now all that effort was ruined for nothing.
Understand that I’m not throwing shade at this place. I’m not saying this place is horrible because there are great reviews on here which is one of the reasons why I decided to come here, but my particular experience was bad enough that I would think twice about coming back here again. I always went out of my way to go all the way to Chinatown to get a haircut because my trusted stylist is there. However I live a couple blocks away from Cutting Crew and literally saw this place open up a couple years ago when it barely had any business and watched it improve into the business it is today. I wanted to love this place so badly because it’s so convienent for me to go to, but as I said my particular experience was bad enough that I’m scared to give it another try which is a shame because I was really considering doing balayage here.

The first time I got my cut and highlights, I loved it! May was my stylist and she understood that I wanted «barely there» highlights (my natural color is dark brown so I asked for caramel color highlights). She did wash my hair really good and I enjoyed getting the massage. A few months later I got just a haircut with the same person. It wasn’t great. She did too many layers, so there was long hair and there were really short parts in my hair. The third time I went there to get haircut and highlights, I hated everything. Again, I had May do my hair since I had her on two previous occasions. Well, the result was really bad. Once again, she cut my hair very short with too many layers. Highlights were too light and all over the place. I looked like I had gray hair all over my head. I had to spend at the salon over 3 hours since she had to redo my color twice. My hair was really messed up after that. I am not going back there anymore.

This was my first time doing serious color to my hair, I was so scared! But Kim is AMAZING, he walked me through all the steps and was able to give me exactly what I wanted. Plus, the pricing was great! I would definitely recommend this salon!

Kim was just simply amazing. I wanted a Balayage, but I haven’t dyed my hair in over a year, thus my hair was very dark with the ends just a shade lighter. He told me that he needed to dye my base color first and then do Balayage on top. After dying the base color, my hair was a shade or two lighter, but then I complained that my roots were too light and that I really wanted a natural change in color when my hair grows out. Keep in mind that I complained after he dyed it, washed it, and blow dried it. I felt a bad complaining after he spent 2 hours doing the base color, but he ended up going back and touching up the roots with a darker color anyways! Thanks Kim and sorry I’m didn’t tell you earlier :(Afterwards he balayaged my hair and it came out looking so natural, just like how I wanted (dark brown base with chestnut balayage). My hair wasn’t even that damaged even though he basically dyed my hair three times. Overall, Kim was great, he did all the washing, cutting, drying and dye process by himself (where as other places would have an assistant do the drying and washing), and he also put a lot of work into it. I came in at 10am and left around 4−5pm, so the entire process took more than 6 hours. He even had to push back a 2pm appointment for me, whoops: x

This is my first Unilocal review and it’s for good reason. My review is for Kim. He did a fantastic job on my hair. I had a bayalage ombré done. He was very patient and took his time explaining the entire process. He listen carefully and delivered exactly what I wanted. He gives you his full undivided attention and is hand on from beginning to end. He takes his time and makes sure you are completely satisfied. It am totally satisfied with the entire experience. Thank you!
I do recommend you calling in and booking a time with him in advance because he is very busy.

This review is for JOE. He is by far the best customer service I’ve ever had in ANY field and without a doubt the best hair stylist I’ve ever had (and I used to cut my hair at high end places like Bumble and Bumble). I came in (virgin chinese hair) to a grey ombré color and from the very beginning he asked very thoughtful questions, like if this color would be ok for work because he seemed to anticipate before I did what a big change it was that I was asking for.
Long story short, the process took 11 hours — i slightly changed my mind halfway through which added to additional time and also, Joe is meticulous and so detailed oriented throughout the whole process, even giving me a blowout even though it was almost midnight on a Tuesday. Joe does not rush the process (so if you’re looking for something quick, might be better to see someone else) and it’s actually pretty amazing to watch him work — like a quiet, mad scientist!
It was all the little things that made the 11 hours pass without any problems — like i bought my laptop to work and he gave me access to the wifi and created a standing desk for me to work on since I was sore from sitting so long! He was constantly bringing me new magazines to read and asking if I was thirsty or if I wanted to stretch my legs.
My hair was a tough case and he got as close as possible to what I was asking for (since it turns out what I was asking for wasn’t really possible). He never once charged me extra (even though he should have) and when I came back in to fix the color (I wanted to go silver grey as opposed to the dark grey I originally asked for), he didn’t charge and I had to force him to accept a tip (which he completely and absolutely deserved). I seriously can’t speak highly enough of Joe. He’s humble, polite, and EXTREMELY TALENTED. Not to mention one of the nicest people I’ve ever had the pleasure to meet.
THANK YOU JOE FOR YOUR AWESOMENESS!!!

I was asking for natural brown not BLACK ! Very disappointed. Will never come back and won’t recommended to anyone.

The guys don’t look friendly when I first came in, they gave this «I’m busy» attitude look. They are short of people and they should hire a receptionist, the phone ran like 5 times and they were all busy, I mean you get business because of your customer I think it will be a nice gesture if they have someone to answer the damn phone. *need to improve customer service and smile more*
They are all very focus on what they do which is a plus and they take their time with each client, another plus.
You should definitely make an appointment, you can’t walk in because they are way busy that they can’t even pick up the phone or eat.

No frills location but hits all my needs:
1) Easy appointments. I just walked in on a Saturday midday. I called for an appointment and was told it wasn’t necessary (perhaps this will change as they gain in popularity).
2) Very affordable. I looked at places where I imagine I’d get a comparable cut in pricier nearby hoods (Park Slope, Gowanus, Prospect Heights, etc.) and a basic cut easily ran in the $ 80 before tip. That means a $ 100 haircut which of course is normal BK prices given rent in those neighborhoods and fancy interiors they shell out for, but just isn’t worth it for me for a basic trim and a little layering. Hence, #3…
3) No shame about not being someone who gets somewhat irregular haircuts. I often go 6 months or more between cuts (my hair isn’t colored and I don’t heat style often, so it’s pretty healthy). In the past some stylists have «gently urged» me to get a trim every 6 – 8 weeks, which I get is perhaps advisable but obviously they have something at stake in the matter (i.e. more regular customers). At $ 100 an appointment I’m just not willing to make it in that often. At the end of my appt with Cutting Crew staff (I forget his name– I’m pretty sure Nic) he was just like «Okay– see you in six months!» LOL. Awesome.
4) Good cut. I’m never super picky about haircuts because I’m essentially just trying to keep my hair in halfway decent shape. But given the other many 5 star reviews, I’d be willing to give these folks a shot with an edgier cut or even color (which I’ve never done professionally). They’re good at what they do! Also, nice to support a smaller business.
5) No upsells on anything– special procedures or products. I came for a cut, I got it, I paid, I tipped well, end of story.
Thanks!

I came to Kim after a botched job by another salon in Park Slope. He spent some time explaining the difference between balyage/​ombré to me and asking questions to get a better idea of what I really wanted. He was upfront about the cost and work that would be involved in fixing my hair. My hair is not exactly what I wanted because of the mistake by the other salon but Kim made it look 1000x better than when i walked in the door and worked with what he had. I will 100% be back in the future for a full ombré and cut. The prices here are so reasonable, amazing compared to NYC salon prices. This is a hidden gem in Sunset Park. Thanks Kim!

I never wrote a Unilocal review before but after my visit to cutting crew, I feel the need to do so.
Cutting crew is a hidden gem in Sunset Park, followed by amazing staff and service. Everyone there is super friendly and welcoming. My stylist was Joe. He immediately greeted me, took my coat, walked me down the entire process and informed me of every single detail.
I came to the salon at 1 PM and we finished coloring my hair at 11 PM (3 hours past closing). Not only did Joe give me the highest level of professionalism, he was kind, humble, and genuinely cared about my experience. He constantly asked if I was okay, if I needed anything to eat or drink, or anything else to accommodate me.
Joe is passionate about his job as he goes above and beyond for his customers. Despite standing for practically 10 hours straight with little breaks, Joe still put me first.
Joe is an amazing stylist and a great person overall. I’d recommend everyone to go to cutting crew and have Joe as your stylist. Thank you Joe! You are truly the best :)

I always have really specific ideas of what I want my hair to look like when I get it done, and Kim absolutely blew me away. Exactly what I asked for, the exact colors I wanted, the exact cut, everything. He worked with me for a full 9 hours (boy was I hungry after that) and listened to everything I wanted. Absolutely perfect job. I’m very impressed by how well it turned out and I’ll definitely be back.

I’ve been thinking about dying my hair and getting a snip for ever and looked into some places on Unilocal.Places in the city were $$$$$ and I was starting to believe I couldn’t get anything less than $ 300 for what I wanted (dying my hair back to natural color with a bit if blue underneath, a snip, and treatment since I’ve noticed my hair getting really nappy). I started to look into places in 8^th Ave and wondered if I needed to settle for cheap Chinese cut and service to save money… and came across cutting board. I have to say. This place is really a hidden gem in 8^th Ave!
I made an appointment for 1 but was an hour late (mostly my fault for trusting that it would really take me an hour to commute from si to bk by bus) but they were still super nice when servicing me. Which was actually a surprise since I’d expect them to be annoyed (I know I would).
I was there for about 4hours getting pampered and it was just wonderful without me crying about a week’s worth of pay getting eaten all at once.
Kim was super nice in asking what I wanted and even gave me his opinion of what would work to get the look I wanted. The sample blues he showed me wasn’t exactly what I wanted but he managed to mix it up a bit to get the perfect blue that wasn’t too dark nor baby blue. Also gave a pretty darn good head massage while giving my hair conditioning treatment :)
He also tried to keep me entertained since I was sitting for so long and tried to start small conversations (but me being so awkward it didn’t get too far. Sorry for that!)
The results are awesome! My hair is so nice and I keep showing off my blue to my friends and I get to hide it in the office with my hair down.
I’m already recommending this place to my friends and would come back to get my hair done :)
Thanks cutting crew for the awesome service, interesting conversations and giving me a relaxing hair day on my day off! :D

Went here for the first time today and it was very pleasant. Unlike many salons I’ve been to, no one complained about how bad I treated my hair, or tried to make me buy more unwanted services.
Anyways, I wanted a dark gray color but upon speaking with Kim we both agreed that it isn’t the best option. To achieve a gray, the hair needs to bleached multiple times, and I felt that my hair is too fragile to go that far (since it is damaged to begin with). He ended up choosing a chestnut color for me. I only needed to bleach my hair once, and when I washed the dye off, he told me that the color wasn’t very even. He helped me apply toner and then when we were done, we both agreed it was too bright. He helped me make it a little darker. Overall, Kim is super attentive and nice. He will tell you how he thinks and ask you for your own opinions also. If there is anything that’s not right he will fix it.

This place is a bit of a drive for me but I will be coming back! I am so happy with my new hair color! Nick is amazing and pays so much attention to details. He took to much time and care to make sure my ombré purple came out perfect! Thank you nick!

Went in on a Thursday to create highlights on my hair and Kim was my hairstylist! I did not have to wait at all since it was a quiet weekday. We sat down and discussed what I wanted for a few minutes before beginning. He also gave me some professional advice on his part and the result was amazing. He did an excellent job and paid thorough attention to details. I would highly recommend Cutting Crew to anyone out there because you can put your entire trust on them to do a fabulous job!
Tip: If you do not like to wait, schedule a weekday appointment. Weekends can get crowded– information from my stylist :)

I just moved to Brooklyn a year ago and I was on a search for a great colorist. I booked an appointment with Kim for coloring. Kim was very attentive and you can tell he had many years of experience. He really listened to what I visioned and executed it perfectly.
Kim was also kind enough to stay later than his scheduled hours to make sure my hair was perfect. That is dedication and great service!
The place is very clean and modern. Not a huge place but it is neat and organized.
I highly recommend Kim for color and just all around good service.

After my best friend has done her hair purple balayage ombré I was very impressed with the outcome. I finally had the courage to trust a salon to do my blonde balayage ombré. Which I absolutely love! Kim does his magic with hair!

This is my first Unilocal review and I felt the need to write something about Kim.
My best friend urged me to try to do a balayage for my birthday. If it turns out good, she would come to this salon to do it too (basically, I was the experiment xD). I made an appointment and I didn’t ask for a specific hairstylist, but someone who knows what they are doing. The first time I walked in, I was greeted by Kim.
Kim was very friendly and funny. He was attentive to my hair during the process of balayage. Usually when I go to a Chinese hair salon, my heart is racing and I’m praying to God that they don’t burn my hair off. But with Kim, I was relaxed and confident. So I did a wild purple balayage and it turned out to be very beautiful. Kim has done an exceptional job on my hair. My friends loved it and I got compliments from strangers too.
I didn’t realize it took 5 hours for a balayage. So I rushed to pay and I completely forgot to take my water bottle. The following week when I returned to get hair treatment, I found my water bottle on the shelf. Kim actually kept it for me. I thought to myself, «WOW! such great customer service!!»
So I highly recommend Kim to anyone who loves to dye their hair in vibrant colors.