Dunkin’ Donuts

If I could give zero stars I would. The young woman behind the counter is bizarre. During my first few encounters with her I let it slide thinking she was having a bad day, but it’s apparent something is off with her. She is consistently rude and angry, as if she doesn’t want you there at all!
Today I was right in front of her and she literally looked past me and above my head at nothing for long enough for it to be awkward. It was very obviously on purpose, maybe to get a reaction? Honestly, she’s so bizarre I can’t even be offended. She was looking past me making doe eyes at an older man who didn’t even buy anything and seemed to be just hanging out.
As I sat to drink my coffee I also noticed she was equally dismissive to every woman in line, but smiley & flirting with the men aged 17 – 70. It was unnerving to see her go from sullen to big smile depending on the customers gender. A bit scary even. I can’t make this up.
I understand personality disorders or serious, but being outright hostile and dismissive to every woman in the place and fawning over every man is not good for business. It’s discriminatory and unprofessional. This girl has an obvious problem with women and possibly some disorder where she’s obsessed with male attention. I wouldn’t be surprised if her parents gave her this job to keep an eye on her and/​or because she couldn’t hold a job anywhere else.

Horrible service. Two weeks ago I was trying to ask the cashier that I wanted to put some money in my DD app, but he chose not to listen to me and kept asking what I wanted. After I placed the order, I told him again about reloading my account and he got upset and responded with an attitude that I should’ve told him before ordering! My hot coffee was not hot at all, but I didn’t want to ruin my day by interacting further with this individual.
Yesterday, came here with a friend and hoped the experience would be different. I was wrong– this time the cashier was a woman with the same bad attitude and disrespect. She wouldn’t use words, just hand gestures to communicate and put her hand (palm) in front of me to cut me off while I was placing my order. She then used as little words as possible, to tell me that my coupon was not valid. She didn’t give me a second to respond and started taking someone else’s order, skipping my friend, who was right next to me. At this point I cut her off and told her that my friend was also going to order. She was refusing to listen, but finally took both of our orders. We don’t plan on coming here again.

Terrible experience. Seemed like employees were more worried about having «funny moments» than serving customers. Cook tried to get me to take a shot of vanilla syrup, trying to convince me it was coffee. The cash register attendant laughed. Unfortunately for them I wasn’t at Dunkin for a comedy skit, just coffee. I live right down the street, and love DD, but will never consume another dollar at this location.

Well, it is Dunkin’ Donuts, a fast food chain. I once had to call after realizing while at work in upper Manhattan, that they had given me the wrong change. It wasn’t a small amount either. But thankfully, they were able to review the cameras and see that I wasn’t given what I was supposed to (however, that worked exactly), and I was able to pick it up that afternoon. Another time, dude told me he couldn’t make my ice coffee dark with just a bit of cream because it was pre-​measured. I calmly informed him that’s how I always get my coffee from that very Dunkin’ Donuts. He grumbled about it, but then made it how I had asked. Others that work their are sweet or at least neutral. There are usually random folks hanging around, but hey, it’s on Fulton Street after all.
I got here when I want some decent, cheap coffee, and it serves that purpose.

They do not have enough workers and they are slow as hell. It could be in the morning or afternoon and it’s always a long ass line. The order taker is also the person whose making the drink… it’s so annoying especially if you’re in a rush. You cannot be in a rush at this location. They need to hire more people.

I love this place! They have the best customer service of all the Dunkin donuts in the entire world! I have been to many and have never been treated so well by the lovely staff. Extra cream? More sugar? How was your donut sir? Wow these guys are really pros! Also the coffee does not taste like burnt sludge like many other dd’s.

The service at this place goes up and down, sometimes the service is great, attentive, fast, accurate and other times its just one big mess. I ordered a Onion bagel toasted with light butter and when I returned home I had a Semi toasted bagel with enough butter to wound a horse. I don’t know if its just this particular location but I would like my breakfast with a friendly smile and not an offer to an earlier death. Thanks.

This is the first DD I’ve ever been to where, despite what’s written on the coupon, they pick and choose not only whether they accept it, but limit it to what they choose.
I had one of those coupons for the $ 1.99 drinks with an expiration date of ⁶⁄₃₀. without checking the coupon, the guy behind the counter declared it expired. Did a double check and I’m right, so I tried again, this time the guy stepped to the side to do something so, I point this out to the lady at the register. He immediately stops her from checking it and again is asking for the full price. I’ve been here before and it occurs to me he did this when we went there after visiting the library near by. At that time, the coupon was for «ANY» bakery sandwich and he said we could choose from any that were $ 2.99. This place is in a convenient location, but I would NOT bother again. Wasn’t that desperate.

Very clean at this location. The cashiers are very friendly and nice. Long lines are no problems here, they are good enough to clear the lines in no time.
This is gonna be one of my quick Coolata fix spots! Knowing that i can be in and out.