Eastern Car Service

I’ve never had a bad experience. They come on time, cars are clean, drivers are polite. Great car service.

Horrible! Called to book a car and they said we would have in 20 min. Well, 35 min later I called back and they said they were no longer sending a car. Well thanks for the call! So rude. BAD BUSINESS!!! Won’t be using again.

If I could give them –5 stars, I would. Unfortunately, Unilocal doesn’t have this feature.
I made 2 reservations for the same day and specifically requested a minivan both times due to the size of a special piece of equipment.
I also noted specifically in the «special instruction» box «Please send ONLY MINIVAN! PLEASE DO NOT SEND ANY OTHER TYPE OF VEHICLE» for both reservations.
What came? A teeny tiny little Toyota Highlander SUV which I KNEW already was not going to fit my equipment. We’re now late for everything as we had to scramble to call another car service and make sure they are sending us a minivan.
When I called Eastern back to cancel the 2^nd reservation as I now CANNOT TRUST THIS COMPANY, the representative was RUDE, DISMISSIVE & COMPLETELY UNAPOLOGETIC about their mistake.
WILL NEVER CALL EASTERN AGAIN !!! I HOPE AFTER READING THIS, NONE OF YOU WILL MAKE MY MISTAKE, WASTE YOUR TIME OR MONEY ON THIS HORRIBLE COMPANY!

My driver was very late and completely unapologetic about it. Nobody at the office picked up after I tried calling about 10 times. The driver then took a bafflingly slow and tortuous route that easily added another 30 minutes — and he knew that I needed to go to the airport to catch a flight.
I had previously used eastern several times and generally found them to be pretty reliable and easy to use. After this most recent experience, though, I’m done.

Driver called me AT pick up time (not before) to tell me he was ‘ten minutes away’. 20 minutes later still not here. I had to call another car company to take me to the airport. If I miss my flight I am going to be livid. Will never use Eastern again. Ever.

I used Eastern Car for the first time for pick up and drop off at JFK and am very pleased with the experience. Even though our plane was five hours late Eastern Car kept track of the actual arrival time and the car was there after midnight. For the trip back to the airport the driver arrived ten minutes ahead of time. Drivers were friendly, cars nice and clean. I am taking one star off, though, because I had big trouble using the website and because I did register my phone number online but the company said they didn’t have it and the driver at pickup therefor couldn’t call me.

They used to be good and always showed up on time. However, recently they tell you 5 – 7 minutes and 3 calls later they still never show. Dispatcher gave me a story that they showed and I was not waiting outside which is BS. I finally hailed a green cab (after waiting 40 minutes) and when I had the good manners to call and cancel, I get attitude and a hang up. They need to know that poor service will put them out of business now that green cabs are plentiful in Brooklyn

Had good experience with eastern and had used them regularly for a few years now. However, on the most recent trip, I received a text confirmation that driver was en route. But after 10 minutes of the booked time, there was no driver. When I called them and asked, they said «oh, no one came out». They put me on hold and there was no apologies. They did send another driver out but by the time we were picked up, it was 30 minutes past the original scheduled time. Good thing that our flight was delayed. But this was very disappointing, as they have just lost a previously loyal customer.

Worst car service ever. Horrible customer service with rude employees. I called for an emergency with my dog and they sent the driver to the wrong address. Told me they would send another driver out, received an updated text and the driver never showed. No call, no text informing me of cancellation. I waited for 30 minutes until I called back and was given ghetto attitude by customer service. Stay away.

I have been using Eastern for years and have never been disappointed. They are punctual, communicative, and transparent about prices. Most recently, I called Eastern to drive a friend to the airport. I was able to reserve the car in advance and was quoted a price that sounded very fair (I think it was $ 35 from Ditmas Park to LGA. By comparison, I recently took a yellow cab from LGA to my house in Ditmas and the ride cost me $ 62). The driver arrived a few minutes early and got my friend to the airport in around 30 minutes. I will definitely continue to use their services!

These guys are one of the worst car services.
They’ll tell you 7 min then the driver will show up 15 min later, and don’t bother calling to complain the operators are rude and don’t wanna hear it.

Do not depend on them, especially when time sensitive. Their incompetence and unprofessional attitude suggests they won’t be in business much longer anyways.
I requested a car with infant car seat, received a text confirmation but they never showed up for our ride to the airport. They left us scrambling at 4am looking for a car with a car seat in order to catch an international flight on time. When I called into their main number after waiting 15 minutes past the requested time, they simply just said that they couldn’t reach the driver and showed absolutely no regret or remorse, not even a simple sorry.

Horrible car service. Should be called ghetto car service. And as my parents always used to say, «you get what you pay for.»
We paid the service where the driver shows up in the terminal and has your name on the placard. Well, dude was 15 minutes late. Didn’t even arrive until our bags had all come out. And all the while I was having to stress and call Ghetto Car Service to figure out where he was.
Bottom line, BOOK ELSEWHERE!!!

I’m echoing all the other reviews below about airport reservations not being honored; I clearly should have read the reviews before booking this company!
I arrived at Newark Airport at 11:15 pm on a Saturday night; traveling alone as a young woman I like to book cars to get me home when flights get me in that late to be safe. I got to the curb where my car had been confirmed to be ready to pick me up, and called the dispatcher. When he answered the phone with a «what do you want?» I should have known I was in trouble. The soonest available car they could send me was 45 minutes away! What is the point of a reservation when a business operates this way on the regular?
If you’re looking for a car company to get you from the airport to Brooklyn, try Arecibo instead. They honor reservations, and are punctual and safe.

I work for a production company and always book car services. Never in my life have I ever dealt with the such terrible service. Not only are the people working there rude, but they are unreliable. I booked 16 car services in one day (all prepaid) and received confirmations for all of them. 14 of the 16 were late or did not show up as they «Did not have a driver that felt like coming to our location». I called the manager to ask for some sort of compensation and he hung up on me. They refused to put me through to anyone else that could help. This is also after they miss charged my credit card several times.
DO NOT USE THIS COMPANY.

Just call über. I would not recommend them to my family. Worst Customer service. Unprofessional! I WOULD NOT USE THEM AGAIN MYSELF. Do yourself a favor and DO NOT CALL THEM.
I called requesting an infant seat and 6 passengers, I triple checked by calling the day before and the evening before to make sure there was a car seat and they show up in a 4×4 with NO car seat. When calling up the business they just say work it out with the driver. Driver also spent the next 20 minutes parked in front of my house talking to his boss about how he didn’t have a car seat.

Never using them again! I need to advise all of you to never ever use Eastern Car Service out of Park Slope! We’ve used them in the past because they offer infant car seats, but tonight they left us stranded at LGA.
We made a reservation, received a confirmation number and when I called they said we don’t have anyone we can send to get you, sorry.
Please never use them and tell others not to.

Please, please, please NEVER use this company.
They left myself, my wife and 1 year old daughter stranded in Newark airport at midnight. With no explanation. When I called them they just said, sorry, we don’t have a car there…
We use them when we need a car with a child seat. If that is the case, use ‘kid car ny’ WAY better!!! For anything else use dial7 or Carmel.

I’m giving this business one star and unfortunately you might still call them since there are not many car services in this neighborhood.
That’s exactly why Eastern Car Service personnel are CONSISTENTLY RUDE, especially at the call center.
I admit they have some good drivers but trust me those are exceptions to the rule.
And last but not least, I’ve seen more than one driver who doesn’t speak BASIC ENGLISH. Don’t get me wrong! Whatever language they speak is absolutely respectable, but below some basic level of English competence becomes a matter of convenience for the customer. I am an immigrant (from a developing non English speaking country) in New York too. I’ve been here for 4 years and I have «some» idea how quickly one can learn if she /​he «has» to. I think they could at least try to understand a few words more than the names of the streets.
And of course it’s not the poor driver’s or operator’s fault. It is the horrible management!

Ordered a car with a car seat to go to the airport.
Got a confirmation email and an sms with the driver number. After waiting for 10 minutes called the driver and he didn’t know what I’m talking about.
Not going to repeat the mistake of trying to use their services.