Eyes on LIberty

Disgusting front desk. They will not give your PD even though it is illegal for them to hold any part of your prescription. They are basically telling my mother that she cannot get her PD unless she pays them $ 200 for her glasses and frames. My mom has a limited budget, so naturally we need to go online to get her frames. They where paid already for the exam so why hold up someones prescription? Nasty, Nasty, NASTY front desk!

Great doctors, it’s sad they have such rude women working in the front. I’ve never seen such lack of professionalism. Never coming back here.

I visited this place on the 17 Th of December. It’s a great place in terms of convenience however if I had to rate this business with customer service, Selection and professionalism I would give them a 4 out of 10 I would explain. For start I got there very early before my appointment, secondly the selection of glasses are out dated and whack. The staff from the begin was is a rush to do things it turn me of badly. Apart from having insurance and a co payment I understand it a business but dam the Dominican woman with the glasses who assist me who so in a rush talking about she had to attend there Christmas dinner and she is so hungry. Like really bitch what that got to do with me. Your dealing with customers if your fat ass wanted to go after food then you show have to and eat and let someone else assist me .what they don’t keep in mine is a customer got a budget to work with. Also they need to give proper customer service to customers. Then when it’s time to check out my insurance cover half of my purchase and I was going to pay ¹⁄₃ of the co payment the bitch got the nerve to ask me to put more. Who does that. I wouldn’t go to that place ever again it’s ratchet and Getto and they can go out of business I don’t really care. I should have went down town Brooklyn instead.

The doctors are great. The office clerks needs to show professionalism. Cares for all patients the same way. We are the ones who keeps the doors open. Acknowledge your customers. Once, you acknowledge your customers, they will wait without that frustration

The wait is too long and it lacks a certain professionalism. I believe that you can get better service elsewhere. If you go, make sure you can wait at least an hour after your appointment time, and patience.

Would give 0 stars if it was possible. My appointment was at 11:15 which I got here at 10:56. I am still sitting here at 12:32. As I asked the «manager» of this unorganized place why there were 5 people ahead of me and I was here way b4 everyone sitting here she (blonde hair lady) proceeded to give me attitude that not everyone is seen in 15 minutes. I will NEVER RETURN HERE EVER AGAIN

This place started out good. Recently though I took my glasses there because my lenses had spots. One of the ladies that work there, Martha told me there was nothing that she could do that I had to speak to the doctor. The tecnician comes out and asks whats going on and mig mouth marta and the stupid technician go to the back while i go to put money in the meter. when I return the glasses are packed and when I take them ou they are all scratched n Martha says that they did nothing n that they were like that. I returned on a day to speak with doctor and he came out yelling at me, screaming is more like it how rude and unprofessional. He said you complained to my technician that the anti glare was bothering you so he took it off and that scratches the lenses. So I say to him that his technician never asked me anything and I would never consent to my lenses being scratched like that. The doctor continued to rant like a lunatic and refused to fix my glasses that his staff damaged. So people, don’t go there because if they damage your glasses they will not fix them. Needless to say that he lost 4 great customers that day and all my friends and family. A doctor that can treat a patient like that in a waiting room full of other patients does not deserve to have a practice. He and Martha the lying kiss ass and the stupid technician can all go to hell. This place gets no stars from me just because how rudely the doctor treated me.

The eye DOC. really cares about his clients. He took the time to ask question, do the proper testing and find try to save you the money best he can. Really impressed

I love the eye doctor there. He’s hilarious! Very informative and cares about his patients. I just don’t like how packed it gets!!! My goodness. Some of the ladies in front get a little overwhelmed and should be careful of what they say and how they say it in front of people. They’re all cool for the most part, but they should just be mindful! My go to eye place for right now.

Last Friday — went to an ophthalmologist to get my eyes examined.
Tuesday — proceeded to look for an optometrist that takes my insurance.
Tuesday — went to this place. They took my prescription and my insurance card. They wanted to know if I wanted their doctor to examine me to verify the prescription but I declined. They let me know that with my insurance I could have them pay for everything but it would be standard lenses which would leave me looking like Mr. Magoo. So if I wanted them thinned it would cost $ 176. Not having had vision insurance for a while I said okay because it was still cheaper than paying for everything.
It took them about 20 minutes to get to me and once they explained the aforementioned facts it took another 20 minutes. I paid 50% deposit.
Thursday: I received a call saying my eyeglasses were ready
Today: I went to pick up my new eyeglasses. I gave the clerk my receipt and she retrieved my new prescription. I tried them on. The sight was good but the frames were a little looses. i waited 10 minutes for her to have them tightened by someone in the in the back. I then paid the balance.