Factory Eyeglass Outlet

Eye care and eye glasses to me falls under the heading ‘medical’. So while I expect my doctors office to be spotlessly clean, so do from the optical store. Place is pretty dirty looking… I say looking because maybe it’s clean, but you’d never know from the way it looks. I spend about 5 minutes here and heard a woman say that their store on Kings Highway has a better selection. So I went there. Less of a selection and a dirty looking store. One person behind the counter never asked me if I needed help. I was the only person in the store. I bought four frames there and was totally turned off when she repeated FINAL SALE to me at least ten times. She never got off her ass to assist me. Maybe if she did I would have purchased more frames (these are clearly worth 40.00 a piece) and maybe if she was helpful I would have filled the eyeglass Rx with them. Instead, I took the frames and my Rx to Costco where I found the counter person to be very helpful. Progressive lenses, transition on them, 199.99. The only caveat is that they charge me 18.00 extra per pair because I brought them my own frames. Big deal!

I was a regular customer from the 60’s-80’s when I was a teenager and my parent’s were footing the bill. So I learned that inexpensive can be as good as expensive, sometimes better!
What I remember from back then is that customer service really was bad.
Now, 2015, a few weeks ago, I walked in there with a pair of frames that needed a simple repair, a screw. The place was empty, looked worn down and appeared to have a less extensive frame selection. Freddy was there, the guy I remembered from years ago. He put a screw in, charged me $ 2.50 and I left. I was really happy, though I was right about my memory from years ago, customer service is lacking. Not so much as a thank you or have a nice day. But WTF for 2.50. So, when I decided I needed an eye exam, I call my ophthalmologist and made an appointment. In the meantime, I was in the area of the store, so I stopped in there to look at frames. Though I had not visited the eye doctor yet, but had an appointment for 3 weeks ahead, I went into the store thinking I’d just look. And I did. I then found a frame that I really liked and my friends said they looked really good too. I proceeded to the check out area… told the guy I was going to come back in 3 weeks with the prescription from my doctor and he said OK, wrote me up and for $ 40.00 I walked out with a nice pair of retro looking glasses. I was super happy. In fact, I thought, when I fill the prescription, I’m going to buy a few more frames.
So today, I returned to the store with the upmost of good feelings that this was going to be a simple deal. When I got there, not another customer in the store, Natalie came over to help me and I could sense immediately this was going to be problematic. I’m referring to her lack of customer service skills. Then I just told her, can you ask the gentleman to come over… I said to him, hey you helped me before. I had some questions about lenses, and they both contradicted what my MD had said, but that was OK with me. What happened next is why I have decided to complain to their corporate office, for which I was told there is no street address for, but only an e mail method to complain.
Here’s what happened… I asked to confirm the price that was in their brochure and to take off the $ 40.00 I paid for the frames because the cost of the total package (with the bells and the bangos for progressive lenses) included a frame and I said I just bought this frame here 3 weeks ago and told you I’m coming back with the prescription to finish this off and you never told me I was not going to get the 40.00 credit — back, today you tell me I could have put a hold on the frame… wtf, I just paid you the frame cost and I’m back in today with the frame, the receipt from3 weeks ago, and now you’re not going to honor the ‘frame included’ in the package.
I ranted off at this guy and the woman, and then decided to make a complaint to corporate. I wasn’t asking them to honor the ‘frame included’ (b t w, all frames are not more than 40.00) for 1 years, six months, even one month. 3 weeks, while I went to get an eye exam and I paid for the freaking frames.
That’s not poor customer service. That’s really shortsighted greedy customer service

All I can say is sad. I spent a lot of money at this store over the last few years. I just picked up a pair that I had left in to be repaired. When I purchased 2 pairs together for between $ 700 and $ 800 I presumed I had included every type of upgrade, the best of everything. To cut a long story short, my rimless glasses broke in such a way, they had to be covered and they were, with a lot of hassle. I just picked them up today and noticed how much smaller they were than my other pair. What infuriated me though was that the lady behind the counter was ready to show me how I was wrong about everything. She said, well you know it’s self serve to which I responded I know that but, you would think you would tell the customer if the fit was not good. She told me they did fit and she was right. If I pulled the glasses all the way up to about 1/​8″ from my eyes they fit. I even said to the lady that I had been in sales all my life and maybe she should just learn to let a customer speak without cutting them off. It really doesn’t matter who’s right or wrong. I’m simply never ever buying a pair of glasses there again. Why ?, well I could get over the fact that the glasses were a bit small and maybe I should have known better, or maybe they should have sized them a bit better, but, I can’t get over someone being snotty and arogant. So, Factory eyeglass, you win, I loose. My suggestion to anyone thinking of buying here, think again. Try one of the other factory eyeglass outlets. Don’t however expect much from them in the way of good customer service. Also, be careful picking out your glasses. You might like the frames but, be forwarned, they don’t really care how well they fit you. Bottom line, if you want to avoid a headache, avoid this store.

Absolutely the WORST place ever. I have needed glasses since I was nine years old. NINE! I’m sixty-​four now. I trusted a kindly woman I met to lead me to this disaster. I now look at the world cross-​eyed. I am not the easiest person to fit but my heavens these people were terrible. I would be afraid to drive in these things. I will never go back or recommend them.

The worst customer service I have ever experienced. The old Russian guy is angry and nasty. They made an error with my prescription, acknowledged they made an error, but then refused to correct my prescription unless I paid again. The business model is terrible, they focus on volume of clients rather than client satisfaction. Unfortunately for them this business model will ultimately not work as the word spreads through Brooklyn that they are nasty people. Maybe before its too late they will realize that they can do volume and still be nice to customers or maybe they will just fire the nasty bald old ugly Russian guy. If you want cheap frames and dont mind being treated like your their enemy, then go to this store.

You can’t really complain too much when you’re getting a pair of prescription glasses for less than it costs at Walmart… but I guess I’ll try. ;-)
The glasses here are a decent quality and neither me nor my mother have had any bad experiences with the glasses themselves. I was surprised to see how many name-​brand frame selections they had in the store, considering the most it cost for any frame in the building was $ 130. I don’t care about high-​end frames, so I picked one of the generic yet stylish frames for my glasses, and scratch-​resistant lenses for an extra $ 20.
The customer service here, however, is horrible. Large, intimidating signs everywhere warn you that you HAVE TO READ THE BROCHURE before even looking at the frames (which is pretty much bullshit, the brochure tells you nothing that someone with common sense can’t determine). When I came into the store, I was the only person there; someone else came in while I was looking at frames. When I was ready to order my selection, the person at the counter started my order, but decided I wasn’t interesting enough for him (or maybe that I hadn’t bought an expensive enough pair of glasses) and went to help the other person in the store – despite the fact that I had arrived first, or that I was STANDING THERE with my order half-​filled into the computer.
For the money I save on glasses here, I usually just grit my teeth and deal with the bad customer service.

We have been coming to this location for a while, since the late 80s early 90s long and the prices have gone up but still better than many places; the choices are not that modern and limited so beware. The customer service is okay but brutish (maybe because they’re Russian) when you’re purchasing your eyewear. However, when you come back to pick up what you’ve already paid for expect the service to be lacking and damn near non-​existent. My grandmother and I came today to pick up her second pair of $ 130 glasses in less than a year and I asked the woman a question and was completely ignored… if it wasn’t for grandmothers comfortability with this place I wouldn’t step foot back in this place…
They would have gotten four stars if I did this review before today…