Felton Veterinary Services

I am horrified at the treatment I received from Felton Veterinary. I was pulled off the waitlist in November 2015 and very excited to take my dog Moon to her first appointment on January 20^th 2016. When I made the appointment in November I was told they needed a credit card on file in case of no shows, which I totally understand. A few weeks later on December 14^th I see that they had charged my credit credit on December 5^th, when I called to ask what the charge was for — a woman who identified herself as Johann (but later hesitated when I asked for her name, so not sure if it’s real) they said I was told I would be charged (I wasn’t) and that they always charged for the first appointment beforehand and that there is no refund. WHAT?! I told her to cancel the appointment which was more than a month away and she put me on hold for 5 minutes, only to come back and repeat that they don’t usually issue refund but she would this one time, but «that she would put on my file to never be allowed to receive an appointment again.» Really? After she verified my credit card number, she just hung up on me. I had to call back about 10 times before she finally picked up to ask when I would be issued the refund and she «I’ll probably get to it later today.» and when I ask to speak to Dr. Felton or her superior she said absolutely not and hung up again. I’m sooooo glad I didn’t take my dog there. I’m sure Dr. Felton is a wonderful vet but her receptionist is just awful.

There seems to be a trend after seeing some other reviews. Unwelcoming. Unfriendly… I walked in (during posted business hours, mind you) with my dog who’s foot was covered in blood asking for help and visibly upset. The 5+ staff members looked at me, whispered some things to each other, and then not so politely stated, «I’m sorry we’re just finishing a staff meeting. There’s another vet down the street.» They’re in the business for caring for animals? I think not. I would give them 0 stars if Unilocal would let me!

Walked in with my sick dog. Got a flyer and «we don’t take walk-​ins». Not gonna get the Humanitarian of the Year Award.

Great Vet. Good prices. We take both our cats here. Have been going there for almost 2 years now.

I got a kitten last November and being new to the area had no idea where to go. I found Felton Veterinary Services through Unilocal and really like them. My kitten had some issues with an upper respiratory infection and ringworm. They gave me very detailed instructions and were very patient with me and my million questions. I went back when he was better to have him neutered and he healed up in a day.
I will continue to take my cat here for as long as I’m local.

I adopted my dog Ginger in 2005. She was a rescue dog who had been badly abused. The first vet I brought her to basically told me I should have her put to sleep because she was a little bitey. So I decided we needed a different vet. I brought Ginger to Felton Veterinary and it was immediately evident that Dr. Felton and her staff truly care about the pets they are for whom they are caring. While Ginger never really warmed up to the idea of going to the vet, at least I knew they were not going to suggest I put her to sleep. They always worked around Ginger’s «quirks», and always seemed happy to see her. One time, when Ginger ate a huge chocolate bar of 90% cocoa, I called them and they stayed on the phone with me while I made her throw up. They always called me back and gave me wonderful advice so I wouldn’t have to come into the office. When I moved to Astoria, I tried a new vet… and once again found myself going back to Felton’s…it was worth the 30 minute drive. When my little puppy passed away a few months ago, at the ripe old age of 15, Felton Veterinary sent me a card and made a donation in honor of Ginger to an animal hospital.

Great vet. They take the time to talk to you about any issues or questions you may have regarding your pet. They also make follow-​up phone calls regarding the procedure or check up. Highly recommended.

I am livid as I write this review. Why? Because I have been taking my dog to FVS for years and hardly with any issue. Fast forward to last year when a new vet tech arrived and my experience with them has gone south in lightning speed. I walked in with my dog yesterday because she has a nick on her eyeball. It worried me enough that I thought a stop by local vet was required. I thought, what’s the harm in that since I live only a few blocks away. I met a nice young man at the desk who actually came around to say hi to her and look at her oozing eye. Then the shit hit the fan. A vet was in with another animal family and 2 people were waiting in the tiny waiting room. Out comes Surly Sue (I don’t know her real name) all harried and. well, surly. The guy at reception and I were speaking in normal tones and she said they didn’t have time to see us right now. I said «ok sure, is there an eye wash you can recommend?» I figured I could buy it there or at the local pet store. Without looking at my dog at all her exact shouted words were «we don’t take walk-​ins, we are overbooked, I don’t have time for this, I need you to leave right now». Excuse me? I was in shock, the receptionist guy was in shock, the people in the waiting room were embarrassed for me. My boyfriend was livid and we walked out, shaking and incredulous. Shock turned to anger and I went back in and had words similar to «in all my years of coming here you have been the WORST, most unprofessional person in customer service I have ever encountered. You have treated me poorly since you started here and none of what just went down needed to happen. This young man and I were conversing just fine. You didn’t need to speak to me that way». Her mumbled response was «sorry please leave». So I ask you, what if your pet was really ill and instead of being treated kindly you were screamed at publicly by the staff of the only vet you had been working with? It turns out my dog has a deep gouge in her eye and will need emergency care but what if she had been even sicker? I will never be back and I highly recommend you find another vet because of this customer service issue.

My experience was mixed and unfortunately the bad experiences heavily outweighed the positive. I stayed with them for a few years because a few staff members are very sweet and genuinely care and want whats best for the animals however a few errors and one staff member who is very condescending and has a belittling attitude quickly lead me out the door.
In addition to the very rude receptionist /​vet tech (Nicole) I believe her name is – my other experiences have included and mostly with this one person:
— Failure to properly stamp/​proper seal for a dogs flight certificate after a heavy charge for the paper work
— Failure to refer out to specialists in a timely fashion when a situation is out of their realm after having several misdiagnoses which allows for serious illness to get dangerous fast
— Failure to fax records to specialists in time
— Office is to small for large breeds of dogs /​no waiting area
— Pushed to pay for unnecessary tests/​procedures, mislead into buying more expensive treatments /​brand names
— dont allow time for the animal to feel safe /​instead they muzzle an animal who doesn’t need a muzzle and mark it on their record which causes so many issues
— Being made to feel guilty about asking questions and seeking information
Chuck and Alison are truly the ones in this office that have not lost sight of what is truly important about working with animals .
They are the two who truly make going to felton a nice experience and the reason I didnt leave sooner.

They’re not taking new clients until March 2013, but the very polite receptionist took my name and contact info down to be put on the waiting list. I’m not sure about some of the other reviewers who were treated rudely on the phone, but I was treated quite well given the situation.

I have to say Felton genuinely cares about the animals and I like the fact that they do not give you attitude when you ask for price quotes on certain procedures unlike most clinics who refuse to give you a quote and give attitude. The staff always follows up with a phone call to check up on your animal which is a plus. I also like that fact that you can discuss what is wrong with your pet over the phone and receive knowledgable advice from the staff.
One thing I did not like was their advice on spaying. That is their answer for everything and they really push it. If your dog has a broken leg, get her spayed. If your dog has trouble sleeping, get her spayed lol. My little one had an irritation and kept licking herself after she came off heat and when I addressed my concern I was told get her spayed asap! I brought a urine sample in to find out if perhaps it can be a uti and was told to just get her spayed and this will solve her constant licking. As a dog owner its only natural to feel worried and concerned about major surgery such as spaying. Come on she is going to get her ovaries and uterus ripped out who wouldnt be worried and think twice about spaying. In any event this was my concern and the vet tech annoyed me with her all for spaying attitude. I did get her spayed the following day and I guess I am glad its over with but I still have my own opinion about spaying and its a shame animals don’t have a choice in the matter.
Other than that they are a little pricey but id rather spend the money and go to a decent vet who can handle my pet in a gentle and careful way.

Today I went to Dr. Felton for the first time. I had been going to another vet in the neighborhood and after multiple visits and no results I wanted to try a new vet. Dr. Felton and her staff are AMAZING! When I came in she had reviewed all of my cat’s records from previous vets, had highlighted things she wanted to discuss and took 3 pages of notes as we talked about my cats history for nearly 20 minutes. Then she took out my cat and started examining him. She explained everything to me that she was feeling and what was OK and what were concerns. She walked me through things she wanted me to do at home with him, and then gave me the next steps based upon different outcomes. It was an amazing experience and I highly recommend them to anyone in the neighborhood.
Yes she is hard to get into — but if you have an emergency they will make the time. AND. there is a reason she is hard to get into. she is GREAT!

The staff here are really amazing people. Obvious animal lovers, and know exactly how to treat/​diagnose. My dog tested positive for a couple of tests, and they wanted to have a further test for blood counts and level of lyme disease she had. When I saw the bill, I was very hesitant.
However, they worked with me to come up with a cheaper alternative, one that would be beneficial, just not the route they chose.
I can’t compare costs, but I feel like all vets are expensive. What I can say is that they totally understood my position, and worked with me to find the best alternative to keep my dog and my wallet healthy.
THANK YOU FELTON!

Not taking new clients until Feb 2013…

Everyone there is wonderful. They cost a bit more than Williamsburg Animal Clinic, where I had been taking my cats because I’m very cheap, but that place is awful.
Spend the money and take your pet here. It is worth it. They take their time and treat the animals and owners well. I called them (after not coming in for 4 years) and the technician I spoke with spent 45 minutes talking to me about my cat defecating outside of her box. 45 minutes. free.
I just took my cats in for shots, and one had something weird in her ear. Dr. Felton advised me to monitor it, and they called to check on her a week later.
I will never take my cats anywhere else.

I have been going to Felton Veterinary Services since 2005 and they’ve always been a pleasure.
Dr. Felton is great, as are the other vets I’ve seen in her office. The assistant techs are friendly and have answered my questions over the phone numerous times.
One of my cats has ongoing health issues and Dr. Felton has helped me deal with it for years.
Their prices are reasonable and they are up front about costs and procedures.
Can’t ask for anything more.

i have to say, i didn’t LOVE this place at first but Dr. Felton and Dr. Morimoto have been wonderful to my two pups. My oldest dog is 13 and has some problems and they are very thorough and genuinely care. i trust them without hesitation and would give them a referral any day of the week

The people here really, really care.
I took my cats to Dr. Felton for a year (and got them right next door at BARC!) They have what you call in the medical industry «wonderful bedside manor.» The assistants are also great.
I’ve even called with questions before (my cat accidentally drank whiskey…) and they took the time to chat with me for 10 minutes about the possible things that could happen and it made me feel a lot better.
We recently had to take a neighbor’s cat in to be cremated (he died and our neighbors were out of town, so we had to take charge) and they were very accommodating.
Definitely recommend.

My dog and I saw Dr. Felton at Felton Vet today. We had a good overall experience. Dr. Felton was knowledgeable and kind. She made appropriate recommendations for vaccinations, and she saw us as soon as we got into the clinic. Her bedside manner could have been more warm, but I was satisfied with our interaction.
I was also happy with the staff at Felton Vet. The 2 vet techs in the office were attentive.
Prices seem reasonable too. Dr. Felton told me how much everything was before she did anything, and she allowed me to make all decisions about the care of my dog. I hate it when vets just do stuff and then charge for it.

I’ve been going to Dr. Felton’s practice for my cats for about 7 and a half years now for my three cats. Today was my last visit because I am moving. I had to bring them in to get their health certificates so that they can fly out of state next week.
I am very impressed with the vet techs and doctors alike (Dr. Felton was the sole vet until very recently. She seemed to be one of the most devoted vets I’ve ever met!)
Upon entering the examining room, I was asked, «Which cat is the nicest?»
«They are all angels,» I automatically assured them.
Let’s back, up though.
I had to take my girl cat Elly back in November, and she was quite, uh, a diva-​like handful that day and had to suffer the indignity of the towel (she was handled with as much dignity as possible, given her irate state). I fear she might have had a difficulty star on her chart because she was chosen to be taken out last! I can’t blame them!
My boy Chick qualifies, I suppose, as «nicest» so he went first and was an utter gentleman (this was nothing compared to his penis removal surgery several years ago, after several awful blockages).
That didn’t prepare them for Iphy, though. She howled, hissed and squirmed like a champ. :(She got the towel. They tried to make it as comforting as possible for the scared animal, and finally she was done.
THAT didn’t prepare them for Elly, though. Oh holy Hannah and hell. Our girl was NOT having it today. She was immediately like a gremlin and luckily that towel was still handy. She had to have her nails clipped, and one was almost ingrown. Still, she didn’t think a pedicure was necessary. SIGH!!!
That said, Dr. Morimoto and her tech were non plussed and assured me that Iphy and Elly were NOT the worst they’ve had to deal with.
Three microchips, three health certificates and two rabies shots (Elly had already had hers) came to 667.00 What New York City vet is cheap, though?