Fido’s Retreat

I desperately needed to get my dog groomed. She threw up on herself in the car so she was kind of smelly and she won’t let me go near her nails. She’s a rescue (spaniel mix) and she’s pretty shy too. Also isn’t great with other dogs. I was nervous about bringing her somewhere because I never know how she’ll react. I called Fido’s and they got us in the next day! They were super sweet to us and reassuring. My girl came out looking great and didn’t seem traumatized at all like she usually is in new places, ha! I’ll keep coming here as long as we live in the neighborhood. Thanks Fido’s!!!

another satisfied pup my baby sassy loves her cut thx guys rob did an awesome job Gabrielle is the best
I absolutely love fidos retreat

We live in downtown Brooklyn and they have a service where they pickup our dog and drop him off after a full day of playing! (We fall into the free zone for this service, check their website for more info!) The owner and associates at fido’s retreat take great care of our dog Ewok. Happy we found a great neighborhood doggie daycare!

Absolutely the worst experience customer service I have ever experienced. I changed my reservation from 1 night boarding ($ 65) just to daycare ($ 40), and was then charged $ 150. I was then told it was my fault for not looking at the cancellation policy on the website that requires 7 days notice (even though this was never explained to me when I made the reservation or when I changed the reservation.) I said that was fine and that I understood but that I would like to reimbursed for the second day as I was double charged and owner Gabriel refused, continuing to tell me that I have to «READ THE WEBSITE.» I have never dealt with a more unprofessional person, his email exchange was very aggressive and and tone was incredibly rude. I am horrified that I took my dog here as I can only imagine how they treat them if this is how the owner behaves.
Actual quote from an email when I pointed out the boarding charge is $ 65 per day. (And that is absolutely not how hotels work): «That’s correct „per day“.
Just like for a hotel, you’re charged for every day (partial or not).»

I have been going here for 9 months now with my 2 year old Shiba Inu. It is very important for a shiba to stay socialized with other dogs, and Fido’s Retreat has done a great job!
My shiba absolutely loves come here, she pulls me inside and wags her tail at every employee there. Sometimes I have free time and watch her run around and play with the other dogs. There is always an employee inside making sure the dogs play friendly, they also have a separate playpen for different sized or temperament dogs.
Pickup and drop-​off service is absolutely wonderful, it certainly gives me more freedom to schedule my life.

My dog attended daycare at fido’s retreat and seemed to enjoy it there. Sadly for 3 days in a row they forgot to pick him up so he spent 3 days at home alone. On the third day after he shat all over the apartment I called in to see what happened and they said there was a system error so they basically forgot. Nice place, nice owner, but be careful if you use pickup service as your dog may be left alone.

My girlfriend and I drop our puppy here, Toki, 2 – 3 times a week. We found his gem when they first opened up so decided to entrust them with our new puppy as soon as she was vaccinated. Compared to other doggy daycares around the area, it’s much bigger and noticeably quiet — which we believe is a result of excellent pre screening for any kind of canine aggression. Gabriel and his staff are very professional and knowledgable about different dog behaviors. They also have an excellent boarding service which we have used for even two weeks at a time. My puppy is extremely happy when she arrives/​leaves and will definitely be using their services moving forward!

We brought our new adoptee lab mix here over Christmas for a two-​night stay on our way up to the Poconos. We were very excited to find a place with a spot available at this busy time of year on such short notice, which we’d reserved a few days earlier. And we had a great 15 minute chat with the owner on the phone at the time.
Which is why we were super surprised when we came to drop our boy off and the owner not only insisted that we failed to secure the reservation by not submitting the intake form in advance (which we were never told during that 15 minute phone call was required to secure the reservation), but was rude about it and acted like we were imposing on him by coming on the busiest day of the year without a reservation (which as I said we were sure we had secured). After a few minutes of him giving my wife an attitude I called him on it, which caught him off guard but quickly prompted an apology. He disappeared for a few minutes only to return saying that they’d moved a few things around and would be able to accommodate us.
Let me be clear: he made it seem like he was doing us a favor by taking our dog at the last minute on a busy night without us having a reservation. But in reality, we believed (and had no reason to think otherwise) that we had secured a reservation, so he was not doing us a favor. Had we known that the reservation was not secured a few days earlier, we might’ve called around to find another place. But given that we were dropping out dog off on our way to our vacation destination we had no choice but to leave our dog with this person who we were not at all comfortable with.
When we came back to get him two days later, the dog seemed happy but we got no feedback from the owner when asking about how his stay was. The handler seemed to be taking an interest in the dogs (including ours), which is why I gave them 2 stars instead of 1. But be warned, the owner has ‘tude (at least he did for us).

Bought my dog in for the first time today for grooming and Chris the groomer was so nice, and he gave my dog the perfect cut I love it and my dog loved the place I love that they do not cage your dog she was calm and relaxed because she knew she was in good hands, the staff are very nice and they care about your pets well being Gabriel the owner has a heart of gold and the young lady that watch over the dogs in the play area is awesome as well thank you fidos Retreat for showing my dog the best care, after the bad experience she had at PetSmart grooming on Atlantic avenue i was afraid she would be traumatized by groomers but At Fidos Retreat She came out a happy dog and that means so much to me thx again guys
FYI !!! DO NOT SEND YOUR DOG TO PETSMART FOR GROOMING ON ATLANTIC AVENUE !!! TERRIBLE SERVICE !!!

We love Fido’s and so does our dog Oscar. We were looking for a doggie daycare in Brooklyn that (I) accepted large dogs and (II) didn’t crate, and Fido’s was perfect. Oscar gets to run around all day, and there are other big dogs for him to run around with in his section. The space is huge. Once Oscar realizes where we are going in the morning he can’t wait to get there, and when we pick him up he comes home and passes out. Also, everyone is very nice there and extremely accommodating.
We couldn’t be happier with Fido’s and will likely be having Oscar spend more time there in the future!

We heard about Fido’s Retreat through a parent board and decided to have our dog stay 2 nites, after testing her out for an hour there on another day. We rarely board her so she gets nervous, and we were nervous! We liked the place because its cage-​free (there are walled cubicle areas for dogs to sleep at night), they have a good size indoor play area, and the owner Gabriel is super nice, our dog took to him easily. While we were away, he emailed us daily updates, and because there very few dogs staying overnight, he and our pup slept in cots in the main area together. She came back to us happy, not anxious or wired.
Gabriel was very thoughtful and took great care with her. If you are looking for a reasonably priced quality dog daycare or boarding place, Fido’s Retreat is it! We’ll definitely be using them again.