Five Star Car Service

The worst service you will ever get. I give them a 0 star. I’ve used them in the past but realize they have absolutely no professionalism. Will never use them again

Horrible the most expense cab. OMG from my house to the place I was going it was only 10 mins he charged 22.00 dollars no wayyyy. i called another cab place called HONDUMEX5 owned by a family and boy was I glad to here the price I pay.
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Five stare unprofessional
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call 7 188 590 005 instead they are great and reliable

Very unprofessional car service. They said they would arrive in several minutes and never showed. Thirty minutes of waiting I called to cancel and the Recipience slammed the phone down on me. I was puzzled how come he has a attitude at me when I’m the one now late. I called back to say that’s very rude and unprofessional especial when I’m not speaking with attitude. But before I could finish he slammed the phone in my ear again #HowRude #NeverAgain

Five Star have great drivers but apparently their dispatchers/​customer service lacks courtesy. I think they forget that customer service starts with the first phone call. The dispatcher told me the car would be at my location in 10 minutes. I waited 20 minutes and then called back to only have him tell me 5 more minutes and then he hung up. In a busy city there are many options and today I decided to delete them from my list of car service. I downloaded Über!

They are OK. It all deepened which driver came to pick you. Some of them may try to charge you 2 – 3 Dollars more, and some will remain honest and tell you what the right price is. I think that today, when you can use Über instead of them, they must do a lot to maintain customers, and to make sure that people will not leave them.
At the same time, when Über suddenly increase their price for 25−40% on the rush hour, their rates remain the same, which makes them sometime the preferred choice, which can make the difference of 30% sometime from the price Über would charge. I sometime use them, and sometime not, deepened on the day and the need, but I think it is important that places like local car service will not disappear.

5 star is the most unreliable cab service company I have encountered. I’ve been using them for about the past ten years and the last 2 years have been the absolute worst. There are moments where the cab arrives in about 1 – 5 minutes. But the majority of the time the dispatchers say it’ll be 5 – 10 minutes and I’m stuck waiting for about 30 – 40 minutes. The dispatcher blames it on the drivers and vice versa. It’s incredibly frustrating because they need to just say they have no available cabs.
After today’s experience of being sick and desperately needing to get home and being jerked around for 45 minutes, I will never use them again. I’ve been a regular customer for many years and have referred 5 Star to countless individuals– even my job. But I can’t keep giving them the opportunity to continue to jerk me. I’m going to go back to Über because 5 Star’s affordable rates are not worth it. You definitely get what you pay for.

I will keep this review short and sweet. I would rather hitch hike with a serial killer than to use their service again. Horrible service, terrible dispatcher. The owner of this car service hires illegal immigrants to drive people around. Don’t believe me, ask to see their license. 90% of the drivers there do not have NY state licenses. The majority of them have licenses from other states. They get these licenses with a tax ID number because they have NO social security numbers. The owner makes these illegal immigrants pay him about 800 dollars a month for a TLC license. Which is ILLEGAL! I made a reservation 24 hrs in advance and they still messed it up. When i called the dispatcher to find out what happened he hung up on me. I called back several times and he would just not answer. I mean what’s so wrong in saying I’m sorry we fucked up??? Ok so I lied I will not keep this short and sweet, for I have to warn you about this car service. Still don’t believe me? The drivers I have dealt with have licenses from either Seattle or Maryland… ask to see their licenses. In those states you don’t need a social security number they just use a tax ID number.
I decided that I needed to know if maybe just maybe I could speak to a human. I called back with a different number and what do you know the dispatcher picked up on the first ring! When I asked him what happened to my reservation he said «um I don’t know». So i asked him why, when i tried calling from the same number that I made the reservation with he wouldn’t answer the phone. He proceeded to tell me that «oh the driver called and you didn’t pick up». I thought two seconds ago he told me he didn’t know anything???
So how they handled the situation was to just ignore the customers call because they knew they fucked up. What kind of business is this? The dispatcher didn’t even care that there was a mistake made. What ever happened to the customer is always right? I mean even I know that is not always true but shouldn’t they care that they just fucked up someones day?
Obviously they did not care, and now I don’t care to ever use their service again. SO BUYER BEWARE!

I’ve consistently had great a experience with Five Star. The drivers are the nicest I’ve ever met. As a new mom fumbling with a stroller and car seat they’ve helped to make getting around much easier. Great prices too.

Five Star has been my go-​to car service for about 8 months now and I have had exclusively positive experiences. Whether I’m calling at a decent hour or scheduling a 3AM pick up for an early flight, my drivers have always arrived on time and remembered to call. The prices are reasonable, the people are friendly and I highly recommend the service all around.

To be avoided AT ALL COSTS. Apathetic and unreliable at best. Dangerous and rude at their worst. Consistently late. Never take the requested route. One time (the LAST time I used them) the car was 15 minutes late. When I called to ask where the car was, the dispatcher informed me that he didn’t have a car in the area and that he’d let me know when one was available.
Also, the last driver I had complained about how they hate picking up JEWS and «BLACK PEOPLE» and «SPANISH PEOPLE.» I’m going to assume that by «Spanish people» he meant «people of Spanish and/​or Latin descent.»
Awful, awful, awful.

ladies be very aware and careful when using this car service they hire x bouncers who uses date drug to take advantage of women. note: keep your cell phone with 911 on speed dial and do not even take anything to eat or drink from any of these drivers. the drivers knows who he is and when i find out who he is! he’s not going to be driving a cab anymore that’s for sure.

No show. I reserved a car earlier today for 6:30, got a text confirming my reservation but it’s almost 7:00, they haven’t come and their phone number is busy. Don’t use if you want to get picked up.

These guys don’t even deserve one star. I’ve used this car service regularly for about a year and I’ve always had an alright experience with them… till recently. I’ve been taking a cab to the same exact location from my house for about half a year now, and it’s always been $ 12. Several weeks ago I requested a car for the same location and forgot to confirm price. So at the end of the ride, the driver tells me it’s $ 16, and when I told them I’ve always paid 12, he called up the dispatcher, who was really rude and not professional. He kept repeating over and over again that it’s not possible that the price would be that low… basically calling his loyal customer a liar. I’ve paid the same price for this location over 20 times, and now they call me a liar and try to rip me off. Ridiculous.
Not sure why, but I decided to give them another chance several days ago, and made sure to confirm the price over the phone this time. 12 dollars. When it came time to pay at the end of the ride, the driver tells me $ 15. So once again I had to argue with the rude dispatcher and he told me the lowest price he can give me is 14… when I got a confirmation over the phone that it was 12. Are you serious?! Not only do these guys try to rip you off (multiple times), but they don’t value their customers and are rude and unprofessional. Do not take this cab.

this car service has never failed me in my life! amazing people except for #105
!!! taxi driver — 105 !!! an indian guy.
most horrible man alive. his taxi from the base #105 everyone attention always call this base but not for taxi #105. i sent my family (spanish speaking) in that taxi he kicked my family (does not know english) out of the car and said «pay me now and get out, i have other customers». my family had to walk a long distance to their destination. how fucking rude. it’s not five stars fault but this man should get fired. no customer service at all. rasict bastard.

I’m done with them as service has gotten terrible recently. They tell you 5 minutes and you are lucky, if you get a car in 20 mins. Today they told 6 minutes, I called them back in 12 and was told 1 – 2 minutes longer. 30 minutes later no car. This has been a trend lately with them. Customer service has also gotten terrible, they really don’t care to be polite with their customers. I also find it problematic that dispatchers cannot spell in English. Oh well, luckily Brooklyn has so many other services from which to choose from!

This review is from a pedestrian point of view. My boyfriend and I were walking our dog at night and crossing at a 4 way intersection with stop signs. A five star car came careening into the cross walk and stopped very close to us. The driver made eye contact with us and hit the accelerator. He stopped inches from me and my dog. I immediately called five star to let them know about this sociopathic behavior from one of their drivers. The dispatcher was actually nice and put me on with the manager. While shaken, I was mostly trying to inform them non threatening or accusatory way that one of their drivers was driving dangerously and it reflected poorly on the company. The manager simply told me the driver was off duty, there was nothing they could do and pretty much verbally attacked me when all I was attempting to do was give information. The driver was also headed directly to the dispatch center which is around the corner from my house, so I call bs on the off duty. Avoid these guys they suck and their rates unpredictably fluctuate. There are other car services in the area that don’t berate people with legit concerns.

I would not recommend this car service to anyone.
The car turned up late, and did not have a child seat fitted even though this had been requested at the time of booking.
The driver had no idea how to fit the car seat and was incredibly rude when I tried to offer advice on how to fit it safely. He offered no viable solution that would allow my child to travel safey. I ended up refusing to travel and booked another car service from Park Slope which is much more reliable.

No problems with the car service and the customer service was pretty good as well. Usually, when it comes to customer service, car service customer service just rushes you on and off the call, but… the person I spoke to was understanding and professional. I called at first to find out what the price would be to go to my location but I was not ready to leave yet. The person nicely told me that I could call them as soon as I was ready and they would come. When I called back they remembered me immediately and told me a car was on the way.
The driver pulled up with a minivan not long after I went downstairs. I didn’t even ask them for a minivan but they must have read my mind because I had to take two large bags over to my mother’s house.
The driver was friendly and knew Brooklyn, so he even had a short cut for where I had to go.
No complaint from me and if you are in the area I suggest this service.
P. S. Oh yes, I almost forgot, the prices are great!

I use 5 star everyday home from work. However, they aren’t very good. First of all, they don’t mark all their cars with the 5star sticker so it sometimes is very sketchy to walk into one. They just put 5 fingers up to show who they are. How hard is it to mark every car? Also, I don’t know who they’re fooling when they say they’ll be arriving in 5 minutes. I don’t mind waiting most of the time, but at least tell me the truth. I’ve waited 45 min once. Overall, they’re ok but rarely on time… Usually 5 – 15 min late. the neighborhood, you can’t get much better. At least I have Eastern cab service for my morning commute when it really matters that Im on time.

I’ve used this car service regularly for 2 years. They arrive quickly and have fair rates. The drivers are friendly and courteous, and the cars are clean.
Also, I have a medium sized dog and sometimes travel with him. I alert them when I call and they’ve always been able to provide me with a driver who is fine with transporting a dog.
Everyone should be so lucky to have such a reasonable car service in their hood!