Florama Hardware

I used to spend a couple hundred dollars a year here. No more.
Not only are they usually out of everything, and charge $ 2+ more for each item over any other hardware store, but this just happened:
I bought an extension cord, and tried to return it within minutes when I found my own at home and no longer needed the new one. $ 11.98 with receipt. Oh, and they also only have a 24-​hour return policy, shorter than any business on earth. When I walked back in the door holding the same bag and receipt I had just walked out with, the older woman at the counter accused me of opening it, using it, and re-​folding it back into the packaging incorrectly. She actually pulled it out of the packaging to show me, and was using this new unfolded position as evidence against me. I did not use it, open it, unfold it, do anything with it but walk away and back into the store with it.
Hope your $ 11.98 was worth it, because you just lost a few hundred a year from me, plus the new word of mouth I’ll be offering. Talk about a way to treat customers and loyalty.

Guys. Please don’t deceive people on the phone. I ask for a very specific item with all the dimensions necessary to confirm it, you say you have it, I show up 15 minutes later, you don’t have it. Yes, you can politely offer suggestions of how to jimmy-​rig the set-​up I need with a bunch of mismatched parts which you do have for sale, but this is not the same thing. Visually it’s ugly and practically it’s more expensive to buy several imperfect things than one solid object which solves the problem. These were nice, friendly people, but it was obvious that it was more important to get me into your store at the cost of honesty than it was to be accurate. Fortunately there was a FBI (Female Body Inspector) agent there to help me, with the official tshirt, so you know he’s qualified.

I moved my set design/​fab business a couple blocks away from this place a year ago. given proximity I use this place for the quick hardware hookup and hey they advertise as having Benjiman Moore paints. I’ve spent thousands of dollars here over the past year in spite of the fact they are rude to everyone I send in. After they gave an assistant gloss gunmetal grey paint promising it was satin black and wouldn’t return it I have to say I’m done here. I even took the dried paint tray in and asked the manager what color he thought it was. He said black…
I wouldn’t go back here even if I needed a quick solution to a failing shower curtain rod. If you’re in the area and need hardware go to Crest. Need paint? Klenowskis…

Super nice and helpful people that sell just about everything you need. When everywhere else around is closed on Sundays, this lot stays open to help you get things done. A+

Just went back to Florama, hadn’t been there in over a year, and it was even better than I remember it. I highly recommend this local hardware store!

Really great hardware store, very excellent for keys and locks, but also good for everything else. Nice employees, they know alot about their hardware and common apartment plumbing and such
Dont go to home depot when you have this place.

Nice guys, lots of stuff… I went in looking for a wooden dowel. They were’t sure what I was talking about, but I found it!
Also had a key made… for a buck… and works perfect.
It’s no home depot but locally owned and has all the basics…