H&M

Please open a single register for returns and exchanges. The lines never move because every cashier is handling a return. I wait 30 minutes just to buy $ 150 worth of stuff that takes 5 minutes to ring up and pay for, its ridiculous.

I have spent so much money at this location and even given that it is not in a respected location per say especially for fashion pieces – I have recommended this store several times. My experience here has been a solid 4 stars, but I am infuriated after an experience my father had returning something I bought for him less than a month ago.
I bought him a hoodie on 2÷12÷16 and it was a size too small so he went today return it today (3÷6÷16) with a receipt, unworn and the tag attached. The associate called a manager who immediately said she would not take the return. My father said he would like a reason and she said «because I said so… its worn.» He could not have worn the item because it does not FIT him and it is in brand new condition being that it was kept inside the SAME bag it was purchased in. The manager herself proceeded to circle a contact number on the receipt and said he could call there… what kind of service is this? I would have been able to handle this myself, but it’s truly disappointing my father had to have such an embarrassing experience with no reason at all.
He proceeded to call the number given and filed a reasonable complaint.

This branch and the one in the city on Lex almost always have what I want. It can get REALLY crowded, so you take the better of two evils I guess. I usually pay downstairs in the men’s department because the line is usually shorter. But the staff is sweet and there are two that I usually get along with really well. Otherwise, its an H&M… As always– Marie-​Madeleine.

3 stars. Staff is good, good selection of clothes, but the patrons can be rowdy and ghetto. PLEASE NOTE it is ONLY A FEW BAD APPLES, but It is true. For the most part, people are there to shop and mind their business, but sometimes it is ghetto!
If you want to shop in peace, you need to go early, when they first open. Avoid going after 2 pm on a work day (school kids are insane) and AVOID Saturdays after 12 noon. Sundays are GREAT, if you get there early (before 12 noon). AGAIN, most of the patrons ARE NORMAL, but the few ghetto ones, ruin the store.

Not too bad. The staff is a hit or miss but I don’t go there and expect great customer service. They have almost every concept including active so that’s a plus. Their accessory section is decent. The location next to Hoyt St is perfect.

I purchase an item that had a on-​sale $ 5 red sticker. After ring-​up my items and signing the credit card receipt; My wife notice it showed up as $ 9.95 on the receipt. We inform the cashier but with her rude ghetto attitude, she just pointed her finger and said «Y’all cant see». I then said, where is there to see? I point to her the $ 5 Red sticker and point on my receipt that it is showing up as $ 9.95. Cashier suck her teeth and FINALLY decided to look at the receipt to notice it INDEED had the wrong price. No Apologies and then she SHORT CHANGE H&M by 5 cents. She refunded $ 5 when she suppose to refund only $ 4.95. Of course since she was already giving me attitude, I inform her of the mistake and she just got mad and said keep it. Not sure what type of training they are getting but I will not be returning to this ghetto H&M store.

This H&M is mediocre at best. They have good sales from time to time but the staff is ratchet as f and not very helpful.

It’s a nightmare here!!! The people that work here are great but it’s a literal MAD house!

I love buying clothes for my toddler from H&M — good quality, adorable design and reasonable prices. I’ve been in this store a few times and I honestly can’t believe how loud they play the music in the baby/​toddler section. It’s deafening. And to top it off every other word is Fu*k or Bit*h in the lyrics. I have no idea who the manager is but its like this every time I visit the store. It’s not even an option for me to go in if my son is asleep in the stroller. Looks like I’m going to stick to online purchases only or find a different location.

This H&M is really spacious compared to the one in SoHo and convenient for me to get to, but the checkout and fitting room lines are always absurdly long regardless of what time of day it is (seriously what do you other people do for a living that makes this place constantly a madhouse?) That being said, the employees here seem to be a mixed bag of personalities; some appear to have been handpicked out of Oscar the Grouch’s garbage can and demonstrate a hard time dealing with the normal stresses of retail work. Rude. There are a few friendly and speedy cashiers here though. Overall this place is worth the convenience for a $ 10 shirt and your basic wardrobe staples.

I’m glad that this H&M store has opened in downtown Brooklyn. I rarely visited the other Brooklyn store in Kings Plaza because it was always so darn crowded and the line was always long. Before this store opened, I rarely came downtown to shop for personal items but I love how the area has been revitalized. I always enjoy my shopping experience when I come here.

Changing rooms and checkout queues always make me cringe. I’m so not the fashionista so this is not fun for me!
I love their clothes and prices though so when I’m looking for something whimsical yet contemporary (my style) I must vist Hennys.
They’ve got these new body shaper jeans and not all black girls got the budunkadunk in their trunk so these were very enticing to me. So enticing that I joined the changing room queue. You should have seen the trunk on EYE!
YEP! I’ll be back.
The End.

Long lines but cashiers are friendly. They handled my return with a smile even though it was busy.
Fitting room staff had an attitude.

I’m so glad this H&M came to downtown Brooklyn! The store is kept in pretty neat and they have a decent selection of items. Half of the staff is friendly helpful and knowledgable about the merchandise, the other half is rude, inpatient and lazy. So if you get one of the latter, keep looking for someone who seems to care about their job. Usually some of the employees at the register are very helpful.
The changing rooms are pretty organized and the maternity and children section are very convenient since there are few places to go outside of Macy’s for these selections on Jay Street. They have a small accessories collection but it’s no biggy.
My one big gripe would be the music. They have very loud inappropriate music most of the time. It’s usually very sexual and very melancholy stuff. I’m shopping, I don’t want to feel like I just got dumped or listening am to a dirty phone call. Upbeat and fun please!

This place is great if you are skinny, but not so much if you are plus size. There are no signs to point you to plus size section and its not that visible as a plus size section at all. So with that being said I will not shop here for clothes, but will shop here for bags.
Its a shame tho. They have nice clothes, to bad they are all in the smaller sections.

Very clean, spacious. Items are well displayed for. customer to maneuver through the racks. I found they have a lot of the online items I can’t find in stores in Queens. Liked the little personal touches. Great selection.
Lines can get pretty long but they move fast and the crowd is not overwhelming like some of the other mall locations.

As with just about all H&M’s this one is modern and bright with its crisp white walls and tall ceilings. Maybe it’s the new-​store-​smell but I like this location a lot.
When I was last in the store — on a Saturday — the place was packed. Butttttttt much cleaner and much more organized than I thought it was going to be. In fact I had a good shopping experience… until I went looking for the cashiers and found a line about 30 deep. Ugh. Either they don’t have cash registers downstairs in the basement level or they just weren’t open. The line was ridiculous and didn’t seem to be moving too quickly with only 3 or 4 cashiers open. I left empty handed, which was a bit disappointing, but it won’t detour me from returning. It just won’t be on a Saturday when I make that return…

I am the person that looks for great customer service, so when I go into a retail store or any other place for that matter, I’m looking fo excellent customer service, after all that’s what keeps me coming back. H&M is my favorite store, so I really look for pleasent positive attitudes.
I give H&M on Fulton St. In Brooklyn 2 stars for customer service and here’s why, I walked into the store and was actually greeted, not by security Lol. but by one of the sales associates, which is kind of unusual because most of the time, and I believe you can all agree with me when I say this, there is hardly anyone around to assist you when help is needed. so that was pleasantly surprising.

I really like this H&M! The womens section is on the first floor and children and men were on the lower level. They have a great selection of clothes! Their fitting rooms are spacious and clean/​well kept.
Their lines too tend to move a bit slow though, and I couldn’t find a sale/​clearance sections but they did have clearance items through out the store!
Found such great deals that Im going back tomorrow to see what I can find!

Definitely excited to have a H&M clothing store near my job… a little scared also. I went in every day for a week. and bought something each time. :0(It doesn’t help that they get new items like every few days. UGH. lol.