Heatspan

I wish I had read the reviews before I called them! But I was in such a tizzy I didn’t.
I called Heatspan for a rattling noise coming from my heater. I scheduled an appointment between 9 – 10 am. The technician didn’t show up until 1130 am. I called multiple times regarding his whereabouts and was told «he’ll be there any minute» each time. He finally came and claimed to «fix» it by finding a pen inside. I thought it was fixed but I came home later that night only to find it started rattling again. I called the next day to ask for a refund. The woman told me she would check with her boss and call back. She never did.

Update, from ⁹⁄₂₀₁₅. The steel base chimney piece called a flue was removed to inspect the debris at the base of the boiler, not by Heatspan. This time very little soot & debris from September. We always have a professional do this & stand back because of the fumes but never looked in side. An inspection with a flash lite was done close up and THEIR IS A CHIMNEY LINER ALREADY INSIDE of the chimney that looks good. We don’t know how long ago this was installed by a past relative. We were told by Heatspan that we must have this installed right away that it was so needed. I wish we could give no stars. We have also heard of chimneys being relined because of damage to the clay inside but a professional has to show you by video all damage. A very good liner is supposed to last for many years. Everything is a learning process especially when spending your hard earned money sometimes for nothing because of lack of knowledge. We will check our chimney often instead of twice a year.

This «heatspan» should be called Thief-​span. I called this company because I’ve been having problems with my heat. First off they give me a time span from 9am to 11am they didn’t show up till 4pm. They charge me $ 85 just for them to come out to me when I live a few blocks away. I called many times to find out when they were coming and I wasn’t satisfied with the office managers attitude, If you tell me your going to be at my house at a specific time I expect you at that time. Next they said there going to send out there «field supervisor» he could not fix the problem, and suggested that I get a brand new boiler meanwhile my boiler is only 11 years old. So I called up another company to see what they can do for me and they tell me I need a new gas valve, so they went ahead and did the job for me now my boiler is working better then ever. I am very furious about heatspan coming to my house and taking $ 85 from me for doing absolutely nothing so I did a little research. I found out that they are not licensed and this so called «field supervisor» is actually the owner of the company and is literally a thief… I looked up his name on the internet and was shocked when I found out his background. Be very careful if your going to call this company you don’t know the type of people walking into your house, I do not recommend them to anyone not even my worst enemies.

This company is a complete rip off. I signed up for service plan and had problems with my boiler. The first technician can out and told me that I needed an electrician. I made another service call and two technicians came out. They never tried to diagnose the problem. They stated to me that I need my system rewired. I agreed and they proceeded. $ 800 -$ 1200 estimation. The technician worked from 11 o’clock in the morning till 4 o’clock in the afternoon. During their wiring my home, a technician went to the van and retrieve part for the boiler which was covered under the warranty plan. After all this time several issues arrived which stressed me out. They prey on desperate individuals in need of boiler service. LISTEN TO ME, STAY AWAY FROM THIS COMPANY. BBB GRADES THEM A (F). THE PROMBLEM WAS RESOLVED BUT I KNOW IT WAS THE PART THAT THE TECHNICAL RETRIEVED FROM THE VAN WAS ALL I NEEDED. BEING desperate and not knowledgeable about boilers, I was at their mercy. This was an $ 800 lesson.

The first set of workers they sent to our house were very professional, they removed our water heater, and boiler. The second set of workers they sent were HORRIBLE. They began working at 11AM and didn’t leave until after midnight. One of them was extremely rude! They left to get a part they said they needed and didn’t return until 2 hours later! My toddler and elderly grandmother were in the house the whole time, and it was FREEZING. They didn’t have an ounce of empathy, and were very condescending. When I called their supervisor to make a complaint, they seemed to defend this behavior, and condone his unbelievable attitude. I wouldn’t recommend them to ANYONE EVER!!!

BEWARE ! ! !
This review is really ZERO stars. They send/​drop fliers in Brooklyn advertising $ 39.9 boiler service. Then, when you call on the phone, the service call is $ 165, not $ 39.99. When the technician arrived and looked at the improperly functioning boiler, he did not even bend over to inspect anything. He turned the switch on and off, and then said that we would have to replace two parts, at a total cost of ~$ 1,000. When I said I want a second opinion, he said that he was charging me $ 165 for the «service call», although no service was performed.
The next day, another boiler engineer came and looked at it. The end of one small part needed to be cleaned; he scraped some build up off with some sandpaper, re-​attached it, and it then worked perfectly. I was also told that the more expensive of the parts I had been told by Heatspan which needed replacing is something that almost never breaks or goes bad. In addition, I called several plumbing supply stores, and Heatspan was charging triple the price for these parts (which I did not need in the first place).
Ultimately, nothing was broken, no parts needed replacing, and this job took about 15 minutes to unplug something, clean it for a minute, and plug it back in, and Heatspan wanted to charge me greater than $ 1,100 for the service call and parts which I did not need.
They are trying to scam people that don’t understand their equipment into buying wildly overpriced parts, and then to sell them an annual service plan.
BEWARE ! ! !

This company stinks!!! They have been unable to fix the furnace in my apartment for nearly a week. I wouldnt recommend this company to anyone. I hope they go out of business