HSBC

These guys can barely count to ten using two hands.
In the past I have opened a six month cd which, when I went to cash it in 6 months later, had never been filed. Lucky for me I had copies of the paperwork.
Three weeks ago I began the process of opening a biz credit card with them; it is now nearly three weeks later and I have been to two branches, signed pages of documents, xeroxed every government ID imaginable, and do not have the card. Apparently I need to go back to the branch and sign more paperwork that they didn’t know about when I was already there. I told them I’d come back down there if they would overnight me the card that should have been here already. They said impossible.
I then called Bank of America and 29 minutes later have been approved for a business credit card which will be Fed-​Ex express shipped to me for free and will arrive in two days.
So, did the Mexican drug lords that were laundering money through HSBC have to jump through these kinds of hoops?
I will be closing the biz checking account that I’ve had for eight years next week.
Good riddance.

i have never experienced such disorganization and ineptitude at a financial institution. your money is not safe here nor is your personal information. (they lost a file). they fumbled the creation of an estate account causing weeks of excrutiating stress. then refused to accept responsibility for the fiasco. then never closed the decedents account. be scared that financial information is in their hands. be very afraid.