Humboldt Dry Cleaners

A few things…
1. They lost my coat liner and hence turned my coat good for the winter now only good for fall/​spring. Apparently the person who helped me when i dropped it off along with a bunch of other items failed to put it on my ticket which didn’t help. At one point, they contacted the service they take all their dry cleaning to and told me they found it. I come back to the shop, the self-​proclaimed «store-​owner» was straight snoozing in the front in the window, but woke up once I came in. The guy does the back and forth one gets when you walk into their shop — that «I can’t find it. Are you sure it’s supposed to come in today? Let me call someone» they give you there. Then he comes out showing me a double breasted black peacoat — my coat liner was an off-​white faux shearling lining with a Zara tag on it. Of course I went totally «WTF?!» A bit of a back and forth ensues, and even after this business establishment told me they had my liner he then goes back to questioning me whether it was really dropped after here even at all! And then he says he’ll buy me a new coat — unfortunately this man a) doesn’t understand the fast fashion industry and how Zara operates as the coat was from over a year ago and b) nor did he know what shearling meant. At one point I also asked if he could talk to one of the other people here at the shop because this man was pretty incompetent — I’ve also spoken to one other man who works here and who had told me pretty much that whenever they leave the shop alone with the man I was confronting about my coat liner, apparently all shit goes to hell and nothing ever gets done. The next day or so I contacted the business via text message as they had sent me text messages of my receipts prior, asking to see if I can get a copy of the receipt that my liner was supposed to be on — NO RESPONSE. At this point, I’ve given up with the coat liner and just bought a new coat for the winter.
2. This man who told me that the other guy is pretty much a bad employee and the other woman who works here are nice people and seem quite competent — but this man though who I have a previous tiff before (gave me a refund that I was demanding even though we both didn’t realize I never paid yet. The business texted me later in the day saying that the leather jacket that still hadn’t come in even a week after the date they quoted me, would actually be coming in and asking to return the $ 40, which of course I did once I got my jacket), will claim he is the store-​owner/​manger though unfortunately has never worked in customer service before. At a point I tried to take a photo of the the ³¹¹⁄₄₁₁ number to call to report the business poster behind the point of sale, and he actually was blocking the poster on purpose as so I weren’t to call and report them.
3. I’ve noticed a few spots on an Acne sweater (which you might know aren’t cheap things) that I never got to wear out as I wanted to get it clean first, so that’s another thing to add to this list. Also noticed some spots on a pair of pants as well.
4. A few months ago, I also had a few other items that needed to get dry cleaned. I had to come back about 2 – 3 times to the shop to pick them up, only because they would contact me saying that my stuff would be ready, and yet every time I was there, the stuff wasn’t there. Very frustrating when you’re spending your entire lunch break during your busy work day to try to pick something up and its not even there.
5. To get basic laundering done here is ok — but the prices aren’t worth it. There are other launderettes around the area with cheaper prices — and even a service I use that you can call and they’ll come to your house to pick up and drop off with better rates.

They lost two pairs of brand new pants (I only got to wear each of them one time). When I called after a week of waiting for my clothes, they said they had no responsibility for lost items after 24 hours and wouldn’t be offering any refund or compensation.
So if you enjoy throwing your brand new clothes in the trash, I highly recommend this place.

Avoid this dry cleaners.
Not only they delivered my items two days later scheduled time, they also ruined my dress. They didn’t wrap buttons on my dress so all of them are scuffed and look unpresentable.
Horrible service as well.
Very very bad. I ma very upset.

Okay wash and fold, and pretty good dry cleaning. However they’re delivery service sucks, I took me 3 days to get back my wash and fold, and nobody answers the phone.

Took a blazer here that I wear as part of my work uniform. Usually had it cleaned perfectly somewhere else. Humboldt permanently set the stains in my blazer, and also the color in the garment was dulled.

When I moved to the neighborhood a few months ago, I was immediately excited to see that there was a wash and fold/​dry cleaners just steps away from my apartment. My building doesn’t have laundry, so, naturally I thought this summer would be the start to a beautiful friendship between Humboldt Dry Cleaners and me.
Unfortunately, I was wrong. I really tried to make it work. Out of sheer laziness, I even became the «duchess» of this cleaners since it’s conveniently located on the block. Humboldt Dry Cleaners somehow found a way to shrink items that had already been through the wash and dry process dozens of times. They’ve lost several of the fabric «belts» and ties that were originally attached to my tops and dresses through loop holes. They couldn’t remove stains from a few dry-​clean-​only items that dry cleaners from my past neighborhoods had seemingly removed with ease.
My roommates also tried Humboldt Dry Cleaners, but neither returned after their first visit. Both divulged that several of their items were shrunk beyond repair, and they didn’t like that the wash was returned without the comforting smell of clean laundry — we all individually noticed that our loads were returned completely scentless.
There is at least one positive trait to Humboldt Dry Cleaners — every time I asked for a wash and fold load to be ready as soon as possible, they almost always had it done and ready to be picked up within two hours. Sadly, the letdown of still-​stained and suddenly-​a-​size-​too-​small-​laundry far outweighs the convenience of a fast turnaround.

Very timely and responsible. I love the idea of an organic dry cleaner. It makes the company very unique. Reasonable prices and great service.

I really needed to get my Mock Trial suit cleaned, and honestly, between school, extracurriculars, friends, and a bit of laziness, I have had no time to do so. Luckily, Humboldt was a wonderful service for me because they picked up my suit for me, cleaned it, and then brought it back all free of charge. Honestly, their service is wonderful. The people were nice and punctual, and I recommend Humboldt to anyone who is short on time. Their rates are quite low too!

Great dry cleaners. Best thing about them is the free pick up and delivery, that saved me a lot of time and money.

Avoid.
1. Clothes are NEVER ready when they say they will be – always some excuse.
2. Their machine «was down» and were only taking cash.
3. It is hard to communicate with them because nobody speaks English.
First time it happened, I let it slide, put it down to new business /​teething problems. Gave them a second chance — no change. Just not worth the hassle to be honest.
1 star is too generous.