J.Crew Wythe Ave

A what the heck is up with this location? Beautiful space, but it’s the only Jcrew in existence with no sale section. They also moved the women’s section into the small side, so there is much less selection. Barely any shoes or accessories. You can really tell Jcrews sales are suffering.

I like the children’s line, Crewcuts. It totally makes sense to carry the line especially since the neighborhood is full of growing families. I like how the store even has a ramp accessible for strollers. Even though there were boxes that day near the ramp, it didn’t bother me too much since they weren’t in the way. However I did think it looked a little unkept.
I am not ever going back to this location again. My experience was horrible.
As I pass the men’s section and make my way to the children’s section, a salesperson greets me. He saw I had a stroller. There was an unused fold-​up table in the way, however I manage to squeeze my way through after trying twice. He obviously ignored me.
As I was leaving the section and trying again to squeeze my way out, a salesperson runs quickly and passes me. I understand that she maybe had an emergency. It didn’t bother me. However she comes back seeing me struggle. As I’m moving the child sized mannequin, I ask if she could move the unused fold up table. She responds, «The store is always setup this way.» Living in the neighborhood, I know that the fold up table on wheels is not always there. She reads the look on my face and then responds, «Except the table.»
I understand that in NY, space is rare. However I don’t have a hard time moving around my child’s stroller in other smaller space children’s boutiques in the area. They can learn a lesson in customer service from the children’s stores I visit; where I’ll get the door opened, greeted, and helped.

Say what you will — I like J. Crew. I like the style of their clothes and they fit my body type well.
When you think of it, J. Crew in Williamsburg makes perfect sense. It’s a sea of lesser known pricey lifestyle clothing stores all striving to be the next J. Crew. They fit right in.
As much as I like J. Crew, I’m never going back to this store again. The shopping experience is going to keep me loyal to the less grand locations in Manhattan. Looking at the other reviews, sounds like my story isn’t too unique.
I was making a purchase and I honestly didn’t hear what the gal at the cash register said when she read the total. I asked her what the number was again and she said «What’s the matter, can’t afford it?» Note taken, look at the number on the credit card pad by the register.
I smiled, handed her a credit card, she ran it through the register, and haphazardly dumped my stuff in a bag. I don’t ask for much, but I would like at least a little effort made into putting clothes in a bag.
Not that I care that it wasn’t wrapped in tissue paper which seems customary in other J. Crew stores, but it’s little touches like that which always made J. Crew stand head and shoulders competitors above both big name and smaller stores in a similar vein that Williamsburg is known for these days.
Shopping at stores like J. Crew, and anything in that area of Williamsburg, is just as much about the shopping experience and the image that the given store portrays as it is about the products they sell. The image this store portrays a lifeless and sterile environment filled with store clerks who pass obvious judgements on the people who shop there.
Getting back to my shopping experience in this J. Crew, by no means did I make a scene. I smiled and said have a good day when I was handed the bag. I’m going to do much better than make a scene in the store — I’m going to take my business elsewhere.

Came here twice to return items I bought online. First time was great, very helpful staff but today it was not the best.
Nobody asked me if I need help or looking for something else. Store is new.

I believe that this particular J Crew store deserves no stars based on their obnoxious and snotty sales personnel. The condescending attitude emitted from the staff is throughly distasteful, not only towards myself but towards other shoppers as well. After overhearing 2 sales people speak to 2 different customers and having my own experience with the cashier I wanted scream!!! It’s a shame because I do like J Crew, but if this is their new style of customer service I won’t be back. And judging from the attitudes of the staff in the store I am sure they don’t give a damn about this review.
Hey J Crew of Wiliamsburg… GET OVER YOURSELVES!