Kiki’s Pet Spa & Boutique

Nothing but good stuff to say. Took my dog it was her 2^nd session, of course my dog was a bit anxious and jumpy but the groomer was very patient with her. The price was reasonable and they answered basically every question that popped up. They had awesome advice. Think I found THE place lol

The more I think about this, the more and more upset I get. I would give zero stars if I could.
I called to make an appointment for a Saturday/​Sunday, and they gave me 1pm. I told them the type of dog/​what I wanted and they said 1pm was fine. I dropped my dog off at 1pm and was immediately chastised for making such a «late appointment» since my dog, a Shetland Sheepdog, takes more time. I explained, however, that this was the only appointment that was offered to me. I was then rudely asked, «well, what do you even want done?» I told them I only wanted a trim. The groomers told me to come back at 5pm.
I came back at 4:30 as I was excited to see my dog. I was told that it took a long time to brush my dog out and that I may be charged extra. I then sat until 7 PM (!!!) while others got their dogs sooner than I did. I was the second to last person to get their dog back, even though I know I had dropped my dog off sooner than others. Also, you’d think that since I was waiting there, they may try to work faster. However, that was clearly not the case.
When they brought my dog out, they did not trim him… they shaved him. All of his hair was gone. It was not even close to what I asked for.
I am so absolutely disgusted by the customer service/​product I received. I am thinking of filing a BBB complaint.

Unfortunately I feel like they went to the crapper since the last time I took my pup.
I had recommended this place to a friend of mine and I felt horrible when I heard her experience. She was shamed and over priced when she showed up with her dog that had knotty ears.
Then when I show up with my dog they told me it might take longer depending on how «well my dog behaves.» I’m sorry but isn’t your job to make my dog as comfortable as you can while grooming her? It’s not like she has ever behaved bad with them before so the fact that they even mentioned that was insulting.
When I picked my dog up she wasn’t even groomed the way I had asked. Not to mention she looked absolutely relieved to see me. Who knows what she had to go through. (They mentioned she was difficult to handle when they were shaving her.)
The nerve of them! If I’m paying that much for my dog to be groomed I feel like she should be pampered.
Moral of the story is you don’t get what you paid for.

Excellent dog grooming here always bring my poodles and pleased with the service I receive & will be back!

I actually had almost forgotten about Kiki’s! * The reason I had forgotten was that this incident happened while I was attending undergraduate school so about a couple of years ago. I was not a Unilocal reviewer at the time… I am now however and was reminded when talking to a friend about this horrible ordeal I had to go through and thought to myself that I should really review those guys) I had to take them to small claims court for severing my dog’s dewclaw off! I had dropped my puppy for his first hair cut ever in the morning and was to pick him up before the day’s end. I dropped him off and arrived when I was supposed to and was told that they were still working on him and would be a couple more minutes. We patiently waited at the counter and was again met with the same technician albeit a bit more frazzled and was told that there was a small mishap in the back and my poor dog had been nicked but not to worry, that they were going to take care of him. I started to get a bit concerned but was assured he would be fine so we continued to wait. After about 20 – 30 minutes of waiting past pick up time, the technician finally comes out carrying my guy with a trail of blood trickling down his leg onto the floor. I start freaking out saying wtf happened and apparently the «nick» was more like… they had CUT OFF HIS DEWCLAW AND TRIED REATTACHING IT WITH GLUE! I ran out as they were apologizing profusely and ran to the emergency vet where I was informed by the vet that whoever was grooming my dog should be fired and never allowed near a dog because this should never EVER happen and if it had, they shouldn’t have wasted time trying to cover up their mistake. They had cut into a vein on my guys arm and he had lost a lot of blood and had to be put under anesthesia to fix the problem… So in addition to having a half-​done haircut, a missing dewclaw, my guy was going to be put under anesthesia for the first time and the bill was going to be a hefty one. I was a college student at the time and didn’t exactly have a whole lot of cash laying around so after the incident I contacted Kiki’s expecting them to foot the bill… I WAS SHOCKED (maybe if these reviews were available to me then I wouldn’t have been) that they said IT WAS MY FAULT! They said I had given them a dog that was fidgety and it was MY DOGS FAULT so they would only pay a percentage since it wasn’t «REAAALLLLY» their fault… I said that’s ridiculous and I’d be by to speak with their manager. BOYYYY was that a mistake. I was greeted with SUCH HOSTILITY AND HUMILIATION… AFTER THE SEVERED MY DOGS DEWCLAW OFF and a screaming match ensued. They were extremely defensive and began really undermining my intelligence, started harassing me and so I then said they’d be hearing from my lawyer… I then had to go through the excruciating pain of going through small claims just so they would PAY FOR THEIR MISTAKE. I didn’t even sue for anything other than the medical bills which included surgery and medicine… I DIDN’T EVEN ASK THEM TO PAY FOR THE FOLLOW-​UP CHECK UP. I was being polite… something they have yet to learn and of course they settled… but why did they have to put me through that… they didn’t have to go to court… they could’ve owned up to their mistake but they didn’t and really caused my dog strong emotional damage and mistrust. My dog was really ruined after that and has a terrible temperament and only allows me to cut his hair and nails. Kiki’s RUINED my life and dogs life… I would avoid this place like the plague. It is a terrible establishment that is mismanaged with atrocious bedside manner… As I continue to read Kiki’s rebuttals to all the reviews… it only proves how disgusting they can be. Shame on you.

I took my dog here about 6 months ago when I was in a crunch and the place I usually take him was booked. It seemed fine to me, but nothing special either. We haven’t been back.
This review is because yesterday, I received 5 text messages, an e-​mail, and a voice mail message all within a one hour time span, reminding me that it was time to bring my dog back in for a grooming. Seriously? Just pick one method– call, email, or text. I’ve never seen that done by any other business & it was pretty obnoxious.

I live near Kiki’s. Based on the fact that this establishment allowed a crying dog to stay in its backyard in 25 degree weather for 45 minutes before letting it inside, these morons should not be allowed to be near animals, let alone make money on them. This is not the first time this has happened, either. It seems to take place around 10 or so in the morning. The first few times I assumed that it was a rare occurrence. Now I’m certain it’s either a cognitive error or pure malice. Whatever – I hope nothing but the worst for this business.

I had boarded my dogs here a number of times and had previously never had major issues. Sadly the last time I boarded my dogs one of the staff stole some of my pets medication (he is on anti anxiety meds) which can also be prescribed to humans. Management acknowledged the issue and investigated but as none of their staff would admit to stealing the product (what a surprise) they said I would have to contact the police if I wanted to complain– they also referred me to their terms and conditions which basically say they take no responsibility for anything under any circumstances. The medication was not particularly expensive and involving the police would be a waste of both my time and the police’s. It is more the fact I can not trust a company where these things happen even if it is one bad apple how can I trust the business? I will never be returning to this facility. Both the manager and the owner did reach out to me to see how I wanted to resolve the issue but essentially telling me the only route available was to speak with the police and to refer me to their terms and conditions did not fill me with huge amounts of confidence.

They do a good job on grooming the pets. I like that they express the dog’s glands as part of the grooming. And they accommodate walk-​in appointments.
Here’s what I don’t like about their services:
* The shaming! … So maybe I don’t brush my dog’s coat daily as they recommend. Excuse me for having a life. But the receptionist is a bit obnoxious about dogs that come in with knots or matted. I just witnessed her do it to someone else today … So it’s not just me being sensitive! Lol
You’ll walk out with your tail between your legs and a higher bill. They charge more to detangle… which I wouldn’t mind if they actually detangled your pet’s hair versus shaving them down.
* The not so subtle request for tips. Gratuities for services are optional yet at Kiki’s you feel forced. There’s a 8’x10’ sign in the center of the counter and when they swipe your card to pay for services they ask you ‘how much tip would you like to add?‘
These are little things that can be easily changed… I’m obviously a loyal customer so I would say they do more right than wrong. I’ve tried a few other groomers in the Ft. Greene/​Clinton Hill neighborhood … this is as good as it gets.

Where is the 0 star option ?
i wish!
i went to to kiki’s pet spa a few days ago to buy a new harness for my little stella
i lost her previous one no idea how :/​
however i didn’t bring her with me i was on my way to work.
she’s a small she is 12 pounds
the harness ki ki’s carry seem smaller than average
the woman at the counter said i could
” RETURN OR EXCHANGE FOR A DIFFERENT SIZE IF IT DOESNT FIT“
it doesn’t fit. what is this made for a rat?
so i return to ki ki’s last night to return it just before they close
the woman told me she was the manager pointed to a tiny little sign on the wall telling me exchanges only and i was mis informed and i should come back tomorrow (owners rules)
i said i wouldn’t have purchased it in the first place if that was your «policy»
i dont need it i want to return it… Such a simply request
its not my fault i was misinformed.
(i had bought one from another pet store in carroll gardens
same size small and fits perfectly.)
SHE HAD THE WORST ATTITUDE
I WORK IN CUSTOMER SERVICE
I JUST CANT SPEAK OR LOOK AT PEOPLE THE WAY SHE DID WITH ME
ITS NOT IN MY NATURE
AND I ENJOY MY JOB!
who’s your doggy and abc pet’s
are right next door
dont waist you time coming to this place
i dont know why i bothered i stop bringing my pup here along time ago
they need decent groomers.
FYI THE ONLY REASON THEY HAVE BEEN OPEN FOR SO LONG IS BECAUSE WE LET YOU AS CUSTOMERS
THEY’RE BETTER OPTIONS AROUND TOWN.

I wish I can give this place negative stars.
We definitely won’t be taking our dog back here. At the last minute we boarded our puppy here because my lady’s cousin decided she no longer could watch our dog for the Christmas holiday. Desperate, we decided that we should look into this «pet spa» down the street from our house. We brought our puppy there for the required interview to see if she was compatible and they allowed us to check out the facility. An employee took us to the back where a few dogs were caged inside the tiny confines of the puppy enclosures desperately trying to escape. In the same room there was a grooming area where a skinny lady with no shoulders was aggressively brushing a cute Maltese dog while yelling at it. That was a little upsetting, but the disturbing part was seeing the play area in the back. When the employee opened the door it smelled so bad. Five dogs surrounded my puppy and greeted her. As I looked around I noticed there was piles of poop scattered around the room. Dogs were running around covered in feces and many of the dogs were in dire need of a bathing. As I was walking out I looked through the glass at the lady brush-​yelling the Maltese and she brushed the dog so hard it fell off the table. At that point, I really didn’t want to leave her there but, I sadly had no choice at this point. I apologized to my dog numerous times before I dropped her off with her bed, her favorite toy and a 3-​day ration of food. The last look my dog gave me said it all. She didn’t want to stay there. Honestly, I should have just shoved my dog in a port-​a-​potty for three days because that’s what she came back smelling like. Her up poop was matted to her coat and she appeared as if she hadn’t eaten a thing. We had to toss her bed after it was returned sopping wet with urine/​feces with her toy. Never again!

I wrote this review last year when this incident occurred, but for some reason, Unilocal just posted it. Weird. Anyways to update, I never brought back my dog to this business for grooming services. I take him now to the Petsmart in Boreum Hill for nail clippings. Interestingly when I think about it now, he has never been upset nor stressed when getting his nails clipped over there. I watch him through the window and he’s totally calm. The only time he ever had a bad reaction (discharging his anal glands!) was at Kiki’s on Dekalb. I’m not trying to put down Kiki’s, I’m only being honest.

I wanted to wait a while before writing this review, but i can’t wait anymore. I love KiKi’s!!!
I’m so happy I didn’t listen to the reviews and decided to check it out myself. I have a very energetic five month old pitbull terrier mix– Ivy, who attends day care every other day. She was treated with love from day 1. The staff particularly Jason & Jenae (i know i spelled her name wrong) are AWESOME! Ivy loves and runs to them all the time. Clearly they interact with her and continue my bad habit of spoiling her. They are constantly taking pictures of the dogs and posting them on the facebook or instagram (feels good seeing my girl randomly throughout the day). Management is also great. Trina the office manager is always available for assistance and i appreciated the owner Saran taking her time out to personally meet me one morning since we were new clients and i had some concerns about daycare.
The vibe and atmosphere is really comfortable. I just open the door and Ivy runs right in to Trinia or whoever is at the front desk (either Jason or Jamal). It literally feels like I’m dropping her off at home.
They don’t have a HUGE selection of clothes or accessories but its adequate. I love their fancy dog treats.
I haven’t tried any of their grooming services YET, so i can’t comment on that but as far as daycare or boarding– KiKi’s is absolutely the best. I appreciate how well they take care & cater to Ivy. I’m taking advantage of the daycare services as much as i can since I don’t live in the neighborhood and must commute by bus. I encourage everyone to stop by or schedule a tour on a weekend if you’re interested in day care or boarding. You nor your pet will be disappointed.

All the bad reviews I just don’t get it. I have been taking my Min Pin here for 7 YEARS, 3x a year and I have NEVER felt any of the remarks left for this place. Each experience with getting my dog groomed has resulted in getting my lil man (Smokey) back fresh, perky and happy. Appt’s were kept, never had him more than 3hrs and I am satisfied. Don’t believe the hype. Give them a try. you should be very comfortable with this spa.
No complaints here!

This is an important review I should have drafted awhile ago but have been reminded and prompted to write it now after randomly encountering another unlucky dog owner who had basically the same experience, though theirs was even a bit worse.
In short I am completely convinced my dog was abused the one and only time the very bad mistake of having him groomed here was made way back in 2009. They repeatedly delayed the appointment, keeping him for a total of close to 12 Hours. God only knows what they were doing to him in there but I fear it was horrible. When he returned It was like a completely different dog. His was defensive and angry growling and showing his teeth and snapping in an ugly, aggressive manner. It took a long hard few weeks for him to eventually return to to his lovable wonderful self. Obviously he’s never been brought back here again, if in this area use Whose Your Doggy they are fully reputable and do a great job.

WARNING: Kiki’s groomers INJURE dogs! Do NOT use their grooming services.
Owner’s response to my previous review is ludicrous and sad. Of course I’m 100% sure about the location I’m reviewing. I am sharing what I have personally seen and experienced, and have no reason to spread misinformation. I am a longtime resident of Fort Greene, and have popped into Kiki’s many times over the years. It was always a disappointment, so I stopped bothering. When chatting with other neighborhood pet owners, I’ve heard their negative feedback about Kiki’s: groomers being rough with their dogs, cutting nails too short and making dogs bleed, etc., so clearly there hasn’t been any improvement. Owner is in denial about the poor service being provided at the DeKalb location. It’s a shame, because instead of being defensive, Kiki’s could be making much-​needed improvements in their staffing, customer service, product selection and grooming skills/​services.

This place is horribly bad. They should be shut down. The other negative reviews here are spot on – extremely late groomers; lacksadaisacal/​negligent/​surly staff; letting kids handle dogs; groomers who don’t follow directions; no ste price list for grooming.
If you love your dog, DO NOT go here. Scary bad.

I’ve taken Shadow twice now and this last time was for a full grooming. $ 65.00 yikes! was expensive but I thought that was the going rate.
The people I met before were cordial and nice and the groomer today even more so, not the person at the front desk however. I thought I must be selling something for the attention she paid me. Long wait time to cash out though I had Shadow in hand. When I saw his hair cut I was mortified… I really paid 70 for that? Next time I’ll run off with him whilst she fields her phone calls and trains her assistant.

I have never gotten my cat groomed here, but I have been in the store before and gotten my feel of the place. Honestly, the staff was not receptive to my questions, nor could I buy anything because it was way beyond prices that I could afford. From hearing about the grooming from other people, it seems these services are a waste to Kiki’s reputation. Overall, I think they ought to move to an ignorant rich neighborhood, where the people can afford the prices and the owners wont know a good from a bad cut.
GO TO WHO’S YOUR DOGGY? INSTEAD BECUZ THEY ROCK.

I took my dog there for boarding last month. I stopped in for an ‘interview’ which consisted of the person who worked there bringing 1 dog @ a time into the store to sniff my dog, which seems weird, since she’s going to be hanging out with a bunch of dogs while she’s there… and she only brought out 2 dogs.
They said she was OK & that she could board there. I felt something was a bit off, but I didn’t really have any other options that weekend, so I went with it.
I walked my dog over early on Sat AM & was ready @ the store when they opened… well, when they were SUPPOSED to open. The lady showed up 30+ minutes late, muttering about the subways & to my knowledge, never really apologized for keeping me & the other two people who had grooming appts waiting. Did I mention the groomer showed up late too?
At this point, I was downright nervous, but I was getting picked up within the hour & couldn’t chg plans this late. So, I went with it. MISTAKE.
I picked her up on Monday AM, and she proceeded to poop… and it was white. Guessing she got into some cat litter or something? Not sure, but it went downhill from there.
Bottom line, she got really sick… I was up ½ the night taking her out. I won’t get any more specific than that cuz it’s pretty gross. I will NEVER EVER go back to this place, even for grooming.
Next time, I’ll just bail on the weekend out of town. It would have saved me a lot of vet $ & heartache… and my lovely dog a lot of suffering, the poor girl.