Lestan Fashion Headquarters

One star is too many, but they won’t let you give less than that. I can’t stress the horrible customer service experience we had. My friend purchased her gown and we all bought bridesmaids dresses from here, 6 months before the wedding. We did not get the dresses until 4 days before the affair. Numerous people called to find out what was going on and we all got different stories. It was clear that they were lying to all of us and didn’t care. They made the entire experience a nightmare and stressful. I would never recommend the store to anyone! Stay away!

I cannot emphasize how AWFUL our experience was here. Stay far far away. Bought 11 bridesmaids dresses and the bridal gown here. Dresses were ordered back in the beginning of november and they were not all in until 4 days before the wedding (april 9^th) and still needed to be fitted. Eva and Tammy were rude. Not once we’re they helpful, supportive, or reassuring. It took the mention of a law suit to finally get the dresses here. Something that should have been a happy experience was beyond disastrous and caused immeasurable stress.

Wouldn’t even give it one star, unfortunately that’s how this rating system is setup. Am standing in this God forsaken store 7 months later and still no bridesmaids dresses. Wedding is less than three weeks away. EVA is very unprofessional and just a miserable BITCH. There isn’t any other way to describe her. Has not offered any explanation as to why these dresses haven’t arrived. Refuses to take accountability. To make matters worse, we are treated as we are the ones to blame. Threatened us that we would be the ones to have a big problem when we told her we were going to call the police and our lawyer. Met another woman there that also has been waiting over 6 months for her dress. They need to be shut down. BEWARE… stay away.

This store should have closed years ago but we went back even after decades. Well nothing is changed it is dirty smell and very dingy. It needs a gutting out and a facelift. One dress my niece tried on had a bug crawling in the material. After trying several dresses and the elderly sales lady was wonderful and we found her dream dress. However the saga continues my Sister had a credit that the wouldn’t honor so the fun began naturally the owner that was chatting with us disappeared. The manager was a snot she’d never work for me after giving us a hassle for almost 1 hour we finally was successful. However the nasty manager who was defeated and over ruled by the owner on the phone flung the phone at another coworker and hit her in the face with the phone. We paid for the dress took it with us cause it fit and we weren’t taking a chance of ordering we were altering it privately cause that is always a problem for that store. We left and this time all vowed never to return to that hell hole again. A disappointed Auntie thanks

Buyer BEWARE!!! This place is horrible!!! I would give it a negative star if i could! Trust me don’t bother. I put a deposit on my dress 10 months before my wedding, I bought it off the rack and I was assured there was plenty of time to alter it. I needed to build up the top and they were going to order material for me. I called 5 months before my wedding To start to alter the dress they refused and told me they wouldn’t touch it until 3 months before. I was assured over and over that they had my material and there was plenty of time. Of course when I come in for my first fitting its the wrong material, so now they have to order something else. I come in for my second fitting the alterations were awful! The dress didn’t fit at all. So I insist that they fix it and I said I would come back in 2 weeks, the morning of my fitting I get a call that the seamstress isn’t there and they have to cancel the fitting, not only that but she also had not done any of the work to to dress! There is no apology at all!
I went in there and just took the dress, by the way the seamstress was right there of course so that was a lie. It is now 6 weeks before my wedding I have a dress that is half done and looks like crap, they are thieves for taking my money!!! I will now take this to a private seamstress and hope they can fix this mess. Thanks for nothing Lestan’s you should be put out of business!!!

If you are looking for a professional and proficient place to make your wedding process less stressful DON’T go here. I usually don’t do this but I had too. They literally stress me out the most for my wedding day. I got married in May. I ordered my dress In Sept/​Oct. It came in March sometime. The lady who initial helped me with my dress was fern. She’s a darling and honestly if I would have known I would have not dealt with her the whole time I would have NEVER spent my money there. I think my alterations I needed was so minimum but they didn’t budge on the price. We ordered my bridesmaids dresses in Jan. They initial said we will get them the end of March, March came they said April. April came and my bridesmaids got there first week in May (Remember my wedding is May) Literally 2 of my bridesmaids got there dresses 1-​a week before and 1– 2 days before. I was so frustrated and when expressing it to staff even the owner there attitudes was nasty. Every time I walked in they turned there heads, gave nasty looks, and acted as if I wasn’t a customer. I paid over 1500 for my bridal dress and my bridesmaids paid over 150 for there dresses. so imagine my frustration when we are spending almost 3000 dollars in there store n not getting the professionalism we deserve. I’m the bride and they offered me nothing! And as per a few visits there they were messing up peoples orders like crazy, over charging for alterations. For this place to have been open for so long they have no kind of customer service skills. Very unpleasant!!! Fern is the only reason I gave them my money. And I regret I did cause they didn’t deserve it.

This is the worst place ever!!! If you looking for dresses to be there in time and at a reasonable price this is NOT the place for you. Not only that they F… UP but they don’t compensate for their F… UPs! My bride ordered dresses in September and they forgot to put the order in, the dresses were discontinued!!! Soooo we never got them and the staff never cared to call and say so we had to order new dressed 2 weeks before the wedding!!! Those dresses should have been discounted or we should have recieved free alterations. While I was at the store I noticed we weren’t the only party they screwed up there were a few. I hate to do this buy I had to tell a few customers while there lookog for dresses NOT to do business with them they better of going somewhere else.

I came here looking for a wedding dress. First of all this place needs a remodel STAT. The bridal area was pretty dim and the dresses looked like they have seen better days. There were definitely dresses there that had been there for years, and were yellowing a bit. The dress selection was ehh at best. I tried on a few dresses and was unimpressed. The lady that helped me was very nice and really the only reason why this place is getting stars.

My first experience here wasn’t pleasant. The one reason I came back was because I found my bridesmaids dresses here. The lady Debbie that helped us was very nice. She was helping us as much as she could.
The place still remains very shabby. However I’m just happy we finally found dresses. We left a $ 100 deposit per dress. Hopefully our order comes back without any problems. Thanks Debbie :)

Bait & Switch!
Initially, I came here because I Saw a dress that I liked online and it was a good price. However, I arrived and was shown a dress that was $ 1,000 more than the price online.
So, If you come to this store on a budget, you will be very displeased.
The workers are very pushy trying to get you to spend money outside of your budget. You’ll tell them your price range, then you’ll be showed dress $ 1,000 more than you can afford.
Then they’ll lie to the owner and tell her a price that you still cannot afford, they’ll write up a slip and demand that you buy.
You cannot discuss the decision to buy a wedding dress with whomever came with you. You are forced to buy a dress.
And if you don’t buy a dress, but buy an accessory (that you know you’ll need) the owner will call you on your cell phone and tell you off.
She will question you as if something is wrong with you for being on a budget.
She will demand that you come back to the store. She will holler that she only sells dresses and not accessories!
You’ll have to return to the store because your money isn’t good enough if you cannot afford the dress.
Don’t bother shopping here. A wedding dress should not be purchased on impulse. It should not be purchased under force or pressure.
Not to mention if you’re not plus size, they don’t have your dress size! You’ll have to be clipped up like a mannequin.

Absolutely the worst experience ever wish I could give them no stars To begin with the place is dark and dirty.
I had ordered a dress for my sons wedding put a $ 400 deposit on the dress (color unseen they didn’t have a swatch or a dress that any where near fit me but I liked the dress). When the dress came in the color was so horrible and it looked terrible on me, I told them that didn’t want the dress. They told me that they could not give me my money back but I would have a store credit. I tried other dresses on but couldn’t find anything I liked. The sales women were so obnoxious and only gave me what they thought that I should wear and being a plus size made that even worse.
I finally got fed up and told them that I could not find anything and wanted a refund. I was told NO that I would have to find a way to spend the $ 400.
I left Lestan’s and went to other shops and finally found the dress that I wanted. All the time not even remembering the credit at Lestans. I finally did remember if after the wedding was over but by that time I could not find the receipt,
I went back to Lestan’s and was told by a woman at the counter they that I needed the receipt to get the credit! I asked for the manager and got the same stupid answer.
So now a year later
They still have my $ 400! and I have no way of getting it back because I must have lost the receipt. Horrible horrible place and I would not send my worst enemy there. Stay away!

I want to first start out by saying that Fern is a gem! She was patient and wonderful throughout the whole process! Tammy, the owner, was kind enough to work within my budget to give me my dream dress. And the seamstress, Josephine, is a master tailor and a pro at what she does.
My dress arrived 2 weeks after they said it would arrive but it was no big deal. When I made an appointment to do my fitting, however, the seamstress never showed up. My appointment was at 11am on a Friday. I took the day off work to drive half an hour to get the fitting done. When I arrived they said Josephine would be a half hour late. Again, no big deal– I decided to go grab a bite to eat and come back. I return and then an hour and a half later, I was told Josephine wouldn’t be coming in that day. I literally wasted an hour and a half and an hour driving back and forth.
I completely understand that July is the height of wedding season but each additional time there was a fitting, I felt like the wait time was obscene. There is only one seamstress who was overworked and complained during every fitting that she didn’t get a lunch break and her coworkers never helped her. It’s not a happy environment for any bride to be in and I really wouldn’t recommend it to a future bride.
The neighborhood also isn’t in the safest parts of town! Buy your dress and do your fittings elsewhere for a happier, more reliable experience!

This place is soooo bad!!! Where do I begin? Well, their crooks and will try to take all your money and then some. They purposefully messed up my mother dress and ordered a size wayyyyy to big so they can make her pay for alterations! They took so long to get the dress in so you won’t have time to bring the dress any where else! Then they were nasty and rude to my family and I. I saw a bride screaming and crying with her wedding dress on! «You are crooks!» She said to them. The messed her dress up so bad and her wedding was the following day! I told my mom that she was better off going to Bloomingdales minus the headache and the ridiculously high price tag… Not to mention this place was falling apart! It’s a true dump! I’m surprised they are still in business! One word of advise when u see this disgusting place, run!

My experience is usually based on the final look of my dress after alterations and adherence to the wedding schedule. I’ve been a member of a few bridal parties and have ordered dresses here. I really wish they had more of the plus sizes available to get a better sense of the dress on different body types. The fitting rooms are small and the basement is just way too quaint for my taste. I walked in about an hour before closing time which was around 9 p.m. (which is pretty late compared to most places and a major plus) and was measured for my latest dress in under 10 minutes. Based on the bride’s pre-​selected dress style then factor in extra length for my height, I’m paying a little over $ 200 which is not going to break my bank. To be continued…

I bought my dress here after seeing it elsewhere since they were closer and were cheaper for alterations. However, we were not happy with them at all. My 3^rd fitting had to be rescheduled because the seamstress was sick and then even with rescheduling, we got a different seamstress. We hoped it would be my final fitting but there was still much to fix, things we had already mentioned and thought would have been taken care of. We told the seamstress what needed fixing and made arrangements to come back the following weekend.
This 4^th fitting was frustrating since it took a very long time for them to see us (at least 45 min) and my sister had things planned for me that day at specific times since it was also my bachelorette party. This fitting was with the original seamstress, who wasn’t happy with the work of the other seamstress. Also, before we were seen, the seamstress was still sewing something (doing this past our appt time). We again saw the same problems with the dress and were very annoyed because now there was no other day for me to come back. It was difficult because I lived an hour and a half away and could only come on Saturdays without taking off from work. We told her we would be back later in the day after she fixed these last things (since the following weekend was my wedding!). We came back later that day and finally it was fine, though I was nervous about the length. She had been insisting that the dress was supposed to be longer in the back or front or something but as I planned on dancing a lot I was afraid I would trip or step on it. It turned out that I did step on a bit, but luckily I didn’t fall. Also, when it was all done we had them steam it right then and there so we waited for that to be done. As we left I wondered if my veils had been steamed as well and looked in the dress bag. They had not. I brought them back in they then steamed them. I thought it very unprofessional that they didn’t realize they were there and also needed to be steamed. In addition, they only took cash, which was hard since we didn’t always know how much to bring with us and often had to go out to the bank to get more. My family and I were not satisfied with their service at all.

Well, when you first see the place on the outside you want to run for the hills! Its old dark and dingy, plus it is in a seedy area. Then you get inside. and you still want to run for the hills.
The place sure could use some updating. When I walked into the downstairs bridal area, dresses were hanging all along the walls and were stacked 5 or more dresses deep. I have to say that I was afraid I was wasting my time. However my bridal sales person Collette was the only thing that kept me there. She was attentive and really knew what she was doing. I tried on a few of the plus size gowns and fell in love with a Morilee dress. I made an appointment to come back with my Matron of Honor and Mother in Law to be so that they could see the dress before I purchased it. Before leaving the store my mother wanted to look at the mother of the bride gowns and that’s where the day went terribly wrong. I dont know her name because she never gave it to me. But she was maybe Russian or Armenian, Very Petite with blonde/​copper colored hair. The sales girl for this section was RUDE, SPOKE BROKEN ENGLISH, WAS NASTY AND NOT VERY CATERING. Lets face it. Im the customer. I want attention, I want my questions answered, and I was to peruse around the store. They would not let us look at dresses unless we knew which exact dress we were looking for.
Because of the way my mother was treated I will not go back to buy the gown. I was going to have custom beaded straps added, more beading at the bottom of the dress, a very expensive crystal tiara, a matching cathedral veil and a blusher. This could have been an excellent sales day for them. I also have 12 bridesmaid that I needed to outfit. Well guess what…
THEY LOST MY BUSINESS

This was the worst experience I’ve ever had with any establishment. I ordered my dresses in December, after them giving me the run around for months I received my dresses 2 weeks before my wedding in April. My maid of honor dresses came in the wrong color. They then try to convince me to take the wrong dresses, stating they would blend with whatever we were wearing. Really? They told me they would not have enough time to reorder, and maybe I should look into getting other dresses from another company. I ended up arguing for my refund, and then had to start a new dress search. Rude! Inconsiderate! Unprofessional!

This place is the WORST. If I could give 0 stars, I would. The place is dingy and dirty, and disorganized, not to mention horrible service.
My girlfriend, who’s getting married, ordered her wedding gown from here and decided to have her bridesmaids dresses from here as well. She made an appointment for all of us to go one day in early March to choose the dresses. They had double and triple booked appointments, and there were 3 or more bridal parties trying on dresses at the same time, and we had 1 dressing room for our 6 people. The place was a crowded mess with not even a seat for us during this 2 – 3 hour ordeal.
About 4 months after the dresses were ordered, I called the store to get an idea of when the dress would arrive. I was told mid-​August, which was fine — it was 6 weeks before the wedding. I called again in mid-​August and I was told the dress would be in the first week of September. I called again during the first week of September, and was told it has been shipped and it should arrive that weekend or Monday at the latest. I called again on Monday, and they told me it wasn’t in yet, but assured me it would be in that week. I called that Thursday, and they told me the shipment was on the FedEx truck on the way to the store, but they didn’t get the delivery that day yet, and that they would call me the next day to let me know it came in. The next day, I get no phone call, so I call them again. They tell me that the shipment was NOT on the FedEx truck for delivery, and that the shipment should come in on Monday or Tuesday. During this whole time, there were no apologies.
I had told them that I would not be having my dress altered there because of the location — it’s out of the way for me to be going back and forth for the fittings. And they tell me that if I was having my alterrations done there, it would be done in 2 days, so they don’t know why I’m stressing. Hello? It’s 11 days before the actual wedding and I didn’t have my dress yet… that’s reason enough, not to mention that I still had to have it altered. UGH. What’s the point of ordering a dress 6 months prior to the event if you’re only going to have it delivered to your store 10 days before the event? I seriously wanted to curse these people out (I have a life, family, and job — my life does not revolve around their delivery schedule).
Be warned everyone… DO NOT GO HERE… they’re unprofessional with horrible service, uncaring, and unapologetic. But most of all… they’re the biggest LIARS I have ever encountered. I, for one, will NEVER go back again (not that it was my choice to begin with, but nonetheless).
THE WORST.

Collette has been nothing but wonderful for my sister in fitting her for her wedding dress! Yes, parking can be as difficult as a full figured girl fitting into a size 4, but stick it out… ONLY if you have the patience of a saint.
We waited over a half hour for Collette to finish with a previous bride. She didn’t tell the other bride she had an appointment and didn’t come upstairs to let us know. Already I was annoyed. To kill some time while Collette was fitting my sister, I decided to look at some of the dresses on the packed racks in their dungeon basement.
«DO NOT PULL ON THE DRESSES!» I was yelled at and accused of touching, breathing, glancing, and apparently, ruining the dresses. I sat there as still as stone in between fittings. It’s horribly lit and has looked the same probably since the very day it opened. Why is there a shark on the wall!!!
I will NOT be coming here when I become a bride; that’s a total given!

Worst experience ever!!! 3 weeks before the wedding and still no bridesmaid dresses. Lied about when they would be in. then when they weren’t in on that date they said they had just shipped out. Were unable to get a tracking number, never returned phone calls and continually lied about people not being in the office so they did not have to answer questions. Finally called manufacturer directly. Dresses never shipped!!! They just lie, lie, lie. Extremely rude. No idea of what true customer service should be like.
Do not do business with them. if I could give them no stars I would.